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ComplaintsforAesthetic Elements, Inc.
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Complaint Details
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Initial Complaint
11/30/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
The date of the transaction occurred around August 5, 2022 and was a total roof replacement of our home by Aesthetic Elements. The Estimator was *********************. **************** appeared to be the owner of this business, as he coordinated everything from start to finish.My husband and I signed a Roof Replacement Contract on 8/5/22, which specified that there was a 5 year warranty on the roof replacement. **************** signed this contract too.The total cost for the roof ended up being $8,586.94. We paid **************** the entire amount in two personal checks. So we did our part.However, about 2 weeks ago we noticed some leaking in the roof near our green bathroom skylight area. Right away, my husband, **************************************************, emailed **************** about our roof leak and asked him to fix the leak. I also called **************** at least 5 times, but he ignored most of my calls. He called back one time and claimed to have cysts of his spine, said he would come over the next morning, but never showed up. He never called me to explain why he failed to come over; just decided not to come over.In the last week or so, I have not heard from ****************. The contract says the roof has a 5 year warranty, so Aesthetic Elements is legally bound to fulfill the contract and fix the roof leak.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.