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ComplaintsforHelp Us Move Again LLC
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Complaint Details
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Initial Complaint
01/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My apartment complex Bay Pointe Apartments, contracted Help Us Move Again LLC, to pack and move three rooms in my apartment into a *** that my company had in my driveway. They were contracted to pack/and move my things on 12/26/2023 into the **** and to return on 12/28/2023 to unpack the *** and move everything back into my apartment where they got everything from. When ***** and another guy showed up at 5:30 PM on 12/28, I asked ***** what happened to the other guy that worked with him on 12/26 and he stated he didnt know, that he had been calling the guy all day and he didnt answer his phone. My King 4 poster bed was damaged, and when I asked Chir about it he stated that the one s**** on the pole was bent. He tried to straighten it and then tossed it on the bed when that didnt work. Another back pole fell off and hit me on the head, and it was broken off the bed, instead of screwed off when taken the bed down. Pole are scratch all up too. When I asked about where my porcelain dolls were, he said in a garbage bag. One is damaged as well. ***** walked out before the job was finished and all furniture assembled. As i started to unpack, I noticed that things were thrown into garbage bags, and bottle of purfume/ lotions on top of clothes. Items are missing; *********************** tote bag with my GoPro Camera, and a ton of accessories, the clothes and belts that were hanging behind my door, where the bag and camera and a accessories were ******** ************************ pen, Ring security camera that was sitting on my kitchen counter, Today, I drove out to the address and its a *** Store, now thats the address on the contract, and on his website. No PO BOX include as part of his address. *** sent him emailsof the damages, and pictures of, and no response. Included items that were missing so far at time of the email.Customer response
01/17/2024
I drove to their business address yesterday, and it was a *** Store (see attached photo). I also contacted the ******* ********** of ************************ Services on yesterday, and they verified that their business is not licensed. So he lied to my daughter, the complex staff that he was licensed and insured.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.