Customer ReviewsforGraham Heating & Air Conditioning, LLC

Very professional and knowledgeable. Got a new unit the very next day. Best part is, it came with a smile.

Top ************* that truly cares about their customers! Thank you Graham

I had a new coil replaced in my air handler in June of this year for over $1700.00; weeks later there was an oily substance leaking from the copper piping on the unit I placed a cup to catch the oil and within a few days there was about one-third of a cup of oil in the cup. I called and spoke with ** and told him the situation and he scheduled a technician to come and check it out. The next day the technician called to check the refrigerant at the compressor outside, I told him that it was not outside it was the air handler inside. The technician was given something different and was not trained to work on the newly replaced coil unit. I received a call later that day from a female from Graham to rescheduled with the proper tech a few days out. The day of the new scheduled time, no one had called or had shown up. I called Graham and again ** answered and said that he did not have me rescheduled or any info that I had a new appointment. He remembered my initial call but placed me on hold to check with *****. I was on hold for 10 minutes; while on hold he called me back and left a message on my answer machine that I was not due any scheduled maintenance, that his records show that I was not due until later in the year. This had nothing to do with the current problem I called for. ** did come back after having me on hold to say the sometime today a tech will call, he could not tell me when or what time they would call. Technicians did contact me, but they too were confused and did not know what the initial problem was. The technicians were very professional and knowledgeable to detect the leak and repair the unit within minutes. I thought I with me being proactive to call in to avoid my new coil from running out of refrigerant or damaging the unit. However, the people taking calls either are not familiar with the product they represent or do not take the customer seriously.

I was told a $460 part and repair would fix my 8 year old ac. Repairman could not get ac to work after part was installed, said his boss needed to take over.**** said ac needed replacement, $17,399.00, would require 10% down.Paid deposit, and searched competitors. Competition informed me my ac had manufactor's warranty remaining, replacement would be $11,000.00.Informed Graham heating and air of such. They refused to compete and bid new offer. When asked for deposit back. They invoiced me another $657.00 for work, and have not returned already collected $1739.99.

Weve used Graham for years with satisfaction. Around 2 years ago, they improved their customer service interface. I recommend. By the way, ****** is a top notch service technician.

It started a little bit badly because I had 3 different phone numbers calling me to set up appointment. I finally did set up one and got the best and most honest service I have received since moving to ******* 5 years ago. A young fellow by the name of ****** introduced himself then explained what he would be doing asked me if he could proceed and then followed thru with everything he had said he would do. As he went he would tell me what was good and within tolerance and what might need to be done. ****** was polite and explained everything to me. Job well done. Graham heating and air did what they said they would do for the price they told me but ****** made the experience great.

PJ came out to service our unit. He is such a pleasure: very polite, respectful, very knowledgeable. He took the time to answer any questions and he explained things so that it was easy to understand. PJ is a definate asset to your company.**********************

****** represented your company very well. He was thorough and work efficiently. He explained what and why work needed to be done.

****** and ** did an excellent job would have them back anytime

The visit revealed two parts of the system that will need to be replaced: the evaporator coils (rusted but not leaking yet) and the starter assist outside. The Graham representative showed me photos he'd taken of both. He replaced the start assist unit. We scheduled the larger job. I depend on Hughes. They installed this system. Their inspections, every 6 months, and Warranty, have proved helpful.