ComplaintsforPinellas Comfort Systems, Inc.
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Complaint Details
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Initial Complaint
01/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
In November of 2022 we discovered that we had water damage to our air ducts and we contracted Pinellas Comfort Systems (PCS) for repairs as we had used them for 10+ years and were always pleased with their work. After the inspection it was determined that the air ducts needed to be replaced. PCS installed brand new ducts in the crawl space. About a year later, November 2023, we had insulation material blowing out of all or vents. We contacted Pinellas Comfort Systems to come assess the damage, and provide us with an explanation of what could have occurred along with the quote for repairing the damage. We expressed concerns over the fact that the ducts were barely 1 year old, and that the company should bear partial responsibility for the cost of repairs as air ducts are not something that should require annual replacement. The technician assessed the damage, but was unable to provide us with an explanation for the damage or an estimate for repairs. We were assured by the technician that our concerns would be forwarded to the supervisor who would personally contact us within 5-7 business days with an estimate and discount options for repairs. Four weeks later, and we have neither received an estimate, nor an explanation.We contracted a different company to repair the damage. When the ducts that were installed by PCS in the crawlspace were pulled out, it was pointed out that the wrong type of ducts were installed. The ducts that Pinellas Comfort Systems installed were not appropriate for the crawlspace as the majority of them did not have a moisture barrier. This can shorten the life span of the ducts and also lead to health issues. We were told that air ducts, when properly installed, should last about 10 years, not barely 1 year.Customer response
02/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Business response
02/01/2024
We have been in contact with this customer, and I believe this has now been resolved.Business response
02/09/2024
Our Customer Relations Manager reached out to ********************** to discuss her concerns with the duct work installed on 11/02/2022 for $7,283.00. ********************** requested a 50% refund due to a possible improper installation of the duct work. After further investigation we found that the issue was due to a rodent damaging the duct work. During the time of installation, the duct work passed all inspections required by the city. As a good faith effort, we have offered to refund ********************** $910.37, which is half of the amount she paid for two duct runs in question that were damaged by the rodent. If ********************** has not received this check; she should be receiving it in 3-5 business days. She is satisfied with this resolution.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.