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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Coachman automotive's malfeasance is the following: (1)failure to provide a written estimate or provide an option for one;(2)led me to believe that the vehicle brake system was repaired but used the same damage parts resulting in the loss of brakes while driving; and (3) provided a repair receipt which lacked itemization, not denoting labor charges, nature of parts used (new, used, or rebuilt) in violation of the ******* Motor Repair act. Thorough analysis of facts and issues have been submitted with complaint. Supporting documentation such as video, pictures, etc.. can be provided to support these claims in disk format, due to mb limitation per request.Business response
05/09/2023
This response was taken verbally by BBB:
We have addressed this with the consumer. Had him bring back the old parts (which he did this week) and we have reimbursed him in full. This complaint has been resolved and the customer is satisfied.
Customer response
05/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
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Contact Information
Business hours
Today,7:30 AM - 6:00 PM
MMonday | 7:30 AM - 6:00 PM |
---|---|
TTuesday | 7:30 AM - 6:00 PM |
WWednesday | 7:30 AM - 6:00 PM |
ThThursday | 7:30 AM - 6:00 PM |
FFriday | 7:30 AM - 6:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.