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ComplaintsforiEnjoy LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/11/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a product on October 17th 2023 that was advertised by Groupon.com and sold by "ienjoy Home" that was advertised as a "Bed Quilt." When I received my order, I was baffled because the package I received was very small for a Quilt, the item I purchased. I opened the package only to see that item I received was not the item I purchased. Instead of receiving a "Bed Quilt," the Merchant sent me a "Bed Sheet Set." I contacted the Merchant to inform them that I was mailed a wrong product, and I requested from the Merchant their return instruction so I could return the item so I could receive the item I ordered.The Merchant emailed me with a question about the package I received, and I was asked if I had removed the product from the Merchant's packaging, and I responded to the Merchant with a "Yes" and I informed them that, that was the only way I realized I had been mailed the wrong product. The Merchant's response to me was, "Because I removed the product from the Merchant's packaging the item was unreaturnable." I believe this was just an excuse not to correct the error of sending me a wrong product or to issue me a refund.I contacted Groupon.com about the Merchant's response and refusal to accept the return of the product and to issue me a refund, and I have been constantly advised by Groupon.com to contact the Merchant, and I have not been able to resolve this issue with ienjoy Home, or Groupon.com.ienjoy Home refuses to allow me the right to return the product or to refund me, and I am seeking assistance with receiving a refund from "ienjoy Home" for the incorrect product they sent me, and to report them for "False Advertisement" of a product.Your assistance with this matter is requested. Thank you.Business response
01/03/2024
This order has been refunded in full.Customer response
01/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.