ComplaintsforBeachbum Comics

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Initial Complaint
09/17/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Placed an preorder for 2 - CGC 9.8 comics of Avengers 66 & Ghostrider 20 for $133.57 on October 20 2023. They had a March 2024 turnaround of delivery from CGC to Beachbum to customer. Emailed Dre from ********************** once in April, didnt get a response, emailed a 2nd time May 19 2024 and he texted me his number to call him. I did call Dre, he explained there was an issue with broken deliveries from CGC and the turnaround time changed to June 2024. June 2024 came around and didnt hear anything from Dre. Texted Dre from Beachbum Comics in August 2024 was told he was picking up a 1000 graded comic order from CGC on Friday, told him to please get back to me on Monday. Didnt hear back on that Monday. I emailed Dre last week September 9 asking about my orders and heard nothing. Emailed again on September 14 2024 stating I got a charge back on my order ***** placed in March 2024 for $66.97 and if I didnt hear back from him by Monday morning about order ***** from October 2023, that I would be filing a police report with Clearwater Beach Police that Monday afternoon over the phone. I also have a best friend in the ** in ********** who will go to the police station for me if needed. Theres most definitely fraud, ************ of customer money going on at this point even if the business was being run ok in the past. Were at almost a year now and I cant get a charge back or refund even with proof from Beachbum websites for unfulfilled orders. Beachbum has stolen money from me & other customers. I would say the amount from all of the customers who have been stolen from together from Dre at Beachbum Comics is definitely more than the amount of $750 for a felony theft arrest in ********I will be filing a police report and will be sharing that information with the internet comic book ****************** so more customers have a legal pathway to get their money ********** from Beachbum comics in ****************, ** can be stopped from stealing from comic book fans.
Business response
09/17/2024
I spoke to ******************** yesterday over the phone. We discussed his orders. He is aware of the status of his orders and we partial shipped one out yesterday.
Customer response
09/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I talked to Dre at Beachbum on the phone. He has settled our issue and mailed half my order to me, while I wait for the other to arrive from CGC. For anyone with waits close to a year? The Issues are out of their hands and they have no control over how CGC is as a business. Beachbum has to deal with the unfortunate situation of CGC/Blackstone negligences in their business affecting their own business. Wish Beachbum comics the best.

Sincerely,

*********************************
Initial Complaint
09/05/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Items ordered 8/10/24. Never shipped and no response from the vendor
Business response
09/17/2024
This order was just placed a few weeks ago. It is a pre-order item. We discussed the order with the customer via email and he is now aware of it's status.
Customer response
09/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The vendor will ship the items when received back from the grading company.

Sincerely,

*************************
Initial Complaint
07/23/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Placed a order on 1/25/24 Sent several emails about the status of this order and no response. Since I haven't received a response I would like to have a refund. I've provided emails with receipts, etc. I really didn't want to do this but I haven't received any response from the company regarding this matter. ********
Business response
08/20/2024
We are expecting this item back from CGC in our next batch and we ship those outstanding orders when receive it.
Customer response
08/21/2024

Complaint: 22024341

I am rejecting this response because:
I didn't get a response from Beach *** comics regarding this matter for months. Since I didn't get a response I requested a refund. Thanks BBB for getting a response from them but I prefer a refund.

Sincerely,

Xavier Head
Customer response
09/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********
Initial Complaint
07/22/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
4/23/2023 I placed an order for a cgc graded She-Hulk #** variant edition 9.8. Its been over a year and a half, plenty of time to come back from grading. I have sent numerous emails with no response. At this point I would like my money to be refunded.
Business response
08/04/2024
We called the customer on 8/1/24 and left a message to return our call.
Initial Complaint
07/22/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 12 -30-21 and 4-3-21. I ordered two comics , the first one to be signed by a comic artist and then sent off to a CGC to be graded...and the second one just to be graded. This process can take one to two years at the most I did talk to the owner in Feb 2024 about getting a refund with my two orders , and I told him I would like a credit or a refund. And he said ok . So far nothing in the mail or refund on my credit card. And it's now July 2024.
Business response
08/20/2024
We researching these orders and will get back to ****************** shortly.
Initial Complaint
07/12/2024
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an online order on 8/22/2023 with the business and never received any of the products ordered. The business committed to delivering the 7 individual items I ordered. The nature of the dispute is that I never received any of the items. I inquired about the status of my order three times on 4/20/2024, 6/24/2024, and 7/3/2024 with no response from the business - the business has not made any attempt to resolve the issue.
Business response
07/12/2024
We've reached out to the customer via phone and left a voicemail. We are currently waiting for a return phone to go over his orders.
Customer response
07/12/2024

Better Business Bureau:

Hi there,

Regarding this complaint, the business has reached out to me directly and at this time I feel satisfied with the communication I've received and will wait for the business to deliver the outcome they stated, so I'd like to close this complaint, please. Regarding what to post for others to see, below is a synopsis. Thank you so much for your assistance with this matter - I greatly appreciate it.

Beach *** Comics called me directly to apologize for not responding to my requests for order status updates I sent over the last few months and let me know exactly where everything is currently at. They said they will look into why my requests went unanswered for so long. I appreciate the transparency that was provided and should be receiving the products I ordered soon.

Sincerely,

***************************
Initial Complaint
06/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased what was a pre-ordered 9.8 comic book. The book was being sent to be slabbed and graded. I have communicated with the businesses through email over the past year and even spoke to the owner in February 2024, as he assured me, "We are doing our best to get our books out." I have not heard anything and recently reached out on June 15, 2024, at 8:10 PM via email. I have not heard anything else, but I continue to receive emails from the business encouraging "pre-orders" and upcoming comics. I have not been able to successfully dispute and receive a refund because of the platform in which I went through "Shopify" as they allow businesses to handle everything, which clearly has not been resolved.
Business response
07/12/2024
Item is graded and when we do our next pickup we will promptly ship the item. We had some issues with this batch that delayed pickup.
Initial Complaint
06/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I pre-ordered 2 comics from BeachBumComics on February 3rd 2024. I have reached out to the company twice over the last month with no email back to me. I simply wanted to know the status because other companies have shipped these out already. If they cannot provide the comics I paid for I would like to get my money back. Thanks
Business response
06/10/2024
We see **************** email from last week and will respond directly to him with the status of his order.
Initial Complaint
06/10/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed a pre-order for 3 comics on June 6th. My order number is *****. The comics I ordered are CGC 9.8 Giant Sized * Men 1, CGC 9.8 * Men 101 and CGC 9.8 * Men 35. I paid $187.00. The Giant Sized * Men 1 and * Men ********************************************************************************************* stock. The * Men 35 estimates October as when itll ship. I received one email reply saying they would check and see if the Giant sized * Men 1 and * men 101 were available and that it would be a while on the * men 35. The problem I have is Beachbum comics wont respond to my emails, ******** message and instagram message about my order. I also messaged the owner on ******** and didnt get an answer. The company hasnt updated their ******** or instagram since last year so I dont know if they are still in business. Im asking for an answer from my attempted messages to assure me Im gonna get my purchase or I want a refund to my PayPal at *********************
Business response
06/10/2024
This complaint is for an order placed Thursday 6/6/24, which was four days ago.We replied to ****************** twice since then. The last email he sent was after staff had left for the day on Friday. **************** replied to the email this morning and ****************** seemed fine with the response.
Customer response
06/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Customer response
08/20/2024

Complaint: 21821040

I am rejecting this response because:
I placed a pre-order on 6/06 for 3 comics and havent received my order and the business hasnt responded to many emails for an update. I expect a business to communicate easily about orders.
Sincerely,

*****************************
Business response
08/20/2024
Customer has three books on the order. Order ships complete since customer paid one shipping charge, As customer states one book in his order was released at stores a month ago and is not due back from CGC until October.
Customer response
08/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
06/05/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
****** received order, and no response from shop owner, it was 2 separate pre orders. Latest one was due back in April and the earliest was due back in December 2023. Just want a refund at this point
Business response
07/12/2024
We should have the remaining items from his orders back from grading shortly. Once we have those in we will promptly ship.
Customer response
07/13/2024

Complaint: 21800492

I am rejecting this response because: Have messaged company tons of times with no update, since the time had passed the expected due back I really have no use for these anymore, if I can get an actual time frame for when they should arrive I suppose that should be satisfactory, but in reality a refund would just make everything easier

Sincerely,

***********************
Customer response
08/05/2024

Complaint: 21800492

I am rejecting this response because:
I have not received the order or any kind of tracking for it
Sincerely,

***********************
Business response
08/20/2024
We have just received a couple of the items in these orders back from CGC in the batch we picked up last week and expect the rest back shortly.

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