![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforEnigma Software Group USA, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
My name is ***********************. On 11/25/2023 at 11:54 pm there was a charge made to my cash card in the amount of $27.44 that i did not authorize nor have any knowledge of being made. i have no subscriptions or trials that have been initiated at all. i do not even know what the company whom made this charge to my card is. The charge was made by Enigma Plus. i would appreciate if the charge they made be replaced. thank you. my number and email: ************************* **********. i sent also a screenshot of the charge. i would really like to have this issue resolved.Initial Complaint
02/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I was suddenly billed $72 for the purchase of a program I DID NOT AUTHORIZE at all. I was also charged for a renewal subscription for a service I use, which I planned on cancelling as well. I want a refund because this is not okay.Business response
03/22/2022
Business Response /* (1000, 5, 2022/03/03) */ Customer has already contacted us and we have processed a full refund on February 23rd 2022 as requested.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.