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ComplaintsforFreedom Scientific, Inc.
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Complaint Details
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Initial Complaint
02/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Company: Freedom Scientifc On 2-25-2022 I called Freedom Scientific to get help with using the Pearl book camera for low vision people. I talked to two different woman, Sarah and another one. They said they don't give support and they just show us how to turn it on. They actually told me to read the instructions. However, this is a device for blind people and people with vision problems so it's pretty rude to tell a blind person to read the manual. I downloaded Open Book to get it to work, but I don't know how to use this. The company website encourages people to download their demo software "Open Book" to use with the device and they encourage us to call tech support with help but when we call, then they don't want to help and they're rude about it and curt and short with their answers. It makes people feel bad. I want my money back. The device is worthless without tech support. I only had 2 questions. 1. How do I get into "exact view" 2. How to continuous read without pressing the spacebar. But they would not answer the two simple questions. They put notes and compared notes when I called back to get a different rep to help me. The two woman ganged up against me as they stood by each other's notes. Solution: Refund or show me how to use the device.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.