ComplaintsforClub Save LLC
Coupon Services
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Complaint Details
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Initial Complaint
04/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
My bank account was charged $31.27 to this company on 3/29/23. I never signed up for this service, nor have I ever heard of this company. My wife just passed a little over a month ago, and it seems quite convenient for this charge to show up in our shared checking account so close to her passing. The charge is also showing as a check that is not mine, nor that I ever authorized. This company is a complete scam, and probably criminal, and I want my money back and my "subscription" canceled.Business response
04/28/2023
***********************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions,you may call ** at **************. Charges were already refunded on 04/06/2023.
Sincerely,
Customer Care
**************Initial Complaint
03/31/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Club Safe is a scam that has ripped my mother ,with dementia off for the better part of 2years. I spoke to customer service who canceled her account. When I asked about getting her money back they offered nothing but a $20 gift card. You people should be ashamed and this should be illegal. The service they offer is nothing but a few $'s off this or that. When the money to pay for the service is more than the savings! She does not even own a computer...so how could she ever have used this "service"? I am filing this complaint in hopes of educating others of their deceptive ways and/or to get the attention of someone to give this woman with dementia and on disability her money back.Business response
04/28/2023
*************************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions,you may call us at **************.
As for the refunds, we will issue the full refund of $2,718.82, via check, to the address provided: ******************************************************. This will arrive in the next 1 to 2 weeks.
Sincerely,
Customer Care
**************Customer response
04/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
03/30/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I was contacted by Club Save LLC in November 2022 on my cell phone. During that time as an 81 year old woman my health was in decline. The person on the phone persuaded me by nermerous calls to sign up for coupons, oncall health services and financial security. This is a scam and you should be ashamed. I am asking for a refund. Any decent person can tell when speaking to someone in poor mental and physical health.Business response
04/28/2023
*****************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions,you may call ** at **************.
As for the refunds, we will issue the full refund of $428.27, via check, to the address provided: **********************************************************. This will arrive in the next 1 to 2 weeks.
Sincerely,
Customer Care
**************Customer response
05/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
03/29/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This business keeps deducting money from my bank without my permission *************************Business response
04/28/2023
*************************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions,you may call ** at **************. Charges were already refunded on 04/13/2023.
Sincerely,
Customer Care
**************Initial Complaint
03/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
The Companies, Club Save and ******** Services, obtained my bank information under false pretenses and processed checks of $2.95 and **** without my authorization..Business response
04/28/2023
*******************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions,you may call ** at **************. As for the charges,they were already voided, so no refund is needed.
Sincerely,
Customer Care
**************Initial Complaint
03/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This fraudulent company as well as its fraudulent affiliates Identity Solutions LLC and ********************, all with the same statutory agent, ***************************,*****************************************************************************-1881, issued fraudulent, unauthorized electronic checks drawn on my personal checking account with ******************** N.A. for an approximate amount of $120. This fraud originated with an online offer for a $100 ******* Gift Card. I never received said card, but had my banking information stolen by Club Save, Identity Solutions, and On ******************Customer response
03/28/2023
I received a large manila envelope from ******** via priority mail Friday. Enclosed was a blank white large envelope containing a handwritten check to me in the amount of $170.01 from a company whose name is not one of the three about whom I complained. I assumed it is in full settlement for the total amount of fraudulent checks drawn on my Case account by all 3 miscreants.Initial Complaint
03/03/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
THIS COMPANY CONTINUES TO DRAFT OFF OF MY HUSBANDS CHECKING ACCOUNT. HE NOR I HAVE EVER AUTHORIZED ANY AMOUNT TO THIS COMPANY. THEY HAVE BEEN DRAFTING $31.27 SINCE jULY 2022. TRIED SEVERAL TIMES TO CANCEL WHATEVER THIS IS IT IS FRAUDULENT. ****** LIKE TO BE REFUNDED MONIES SINCE LAS JULY 2022.Business response
04/28/2023
***************************,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions,you may call ** at **************.
As for the refund, the $250.16 will be sent to you via check, to the address on file ******************************************. Check will arrive in the next 1 to 2 weeks.
Sincerely,
Customer Care
**************Initial Complaint
02/24/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing on behalf of my mother, ********. She has authorized me to handle this issue, and I am a joint-account owner on the bank account the charges were billed to. On July 2, 2022, she called ************** in response to a postcard saying she had an "unclaimed reward". When she called, they said they would mail her some information and a gift card for a charge of $3.49, I think to cover postage. She was offered something else (she doesn't remember) for a charge of $3.29. They say she agreed to sign up for several other services as well (Identity Protect, Magazines ****, and *******************). She doesn't recall agreeing to those. In any case, the information and gift(s?) they promised never arrived. My mother never used any of the services, and she never knew how to access them. The monthly charges for the four services were obscured on her bank statements by being listed as "checks", rather than specifying the company/service. I mention this because I believe the company does this so people don't realize that the charges are for a service they may wish to cancel. On January 21, 2023 I noticed the charges, which dated back seven months, to July 8, 2022. I called to cancel and request a refund. They eventually promised to refund four months of charges ($348.48), which they said would arrive by check in 2-3 weeks. It has been nearly 6 weeks, and the check has not arrived. I am requesting a full refund ($750.05) on the grounds that they did not mail her any information or prizes, and she was unable to access any of the services.Business response
02/24/2023
Dear ***************************,
As per your request your account has been canceled already, the cancelation number is 618618. Be advised that no charges will be made in the future. If you have any questions, you may call us at **************.
As for the refund, we will proceed and refund you back the 7 months that were charges for Club Save LLC, with a total of $218.89. This will be mailed via check to the address we have on fie; ***********************************************. This is being processed at the moment, and will arrive in the next 1 2 weeks.
Sincerely,
Customer Care
**************Initial Complaint
02/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am being charged a product or service I did not receive or authorize.Business response
02/01/2023
Dear ****************
,
As per your request your account has been canceled. Be advised that no charges will be made in the future. If you have any questions, you may call us at **************.
Sincerely,
Customer Care
**************Initial Complaint
01/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a charge on my deceased father's (as of 12/02/20222) checking account on 1/5/23 in the amount of ***** from Club Save. Neither he nor I made this purchase. This is compete fraud. I want dad's money back so I can continue to pay his real bills.Business response
01/19/2023
Dear, ***********************,
Your request to cancel your subscription has been processed and you will not be charged in the future. We also processed the refund for $31.27, and it will be sent in form of a check to your address **************************************************************** timeframe for the check to arrive is 2 to 3 weeks.
Sincerely,
Customer Care
**************Customer response
01/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Contact Information
Customer Complaints Summary
61 total complaints in the last 3 years.
18 complaints closed in the last 12 months.