![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforDollar Plus and Party, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
May 22, 2024 approximately 2 PM my brother *******************, who is approximately 66 years old, who is mentally challenging went to the store with his caretaker had a bowel movement on the floor. They kicked him out. The Store owner and his wife screamed at him. The owner cussed him out in front of customers and refused to give him Cleaning supplies so his caretaker and a customer had to clean it up, once the owner kicked him out of the store the owner followed him outside and screamed and screamed and cussed and cussed at him and told him he was never allowed in the store. This is a mentally Disable person that had no control. What happened and to be treated like this is totally unacceptable, this is been very traumatic on my brother. I am his sister his power of attorney and Store said they had no supplies to offer us to help clean it up. You cannot treat disabled people like this. Its unjust and unfair and discrimination. They did not buy anything cause they were kicked out as the fact that you cannot treat mentally ******** people like this or any disabled person not like he did this on purposeBusiness response
07/22/2024
We hope this letter finds you well. We are writing in response to the incident that occurred at our store involving *********************** on May 22, 2024.
Firstly, we want to extend our sincere apologies to ************ for the distressing experience. We also wish to thank the unnamed customer (Customer B), who was present and assisted during the cleanup process.
On the day in question, ************ experienced a personal accident in our store. Understanding the sensitive nature of the situation, our staff responded promptly. Owner A, with the assistance of Customer B, began covering the mess with paper towels while Owner A went to find **************** caretaker and inform them of the situation. After locating the caretaker, Owner A retrieved latex gloves for use during the cleanup. Owner A, Customer B, and the caretaker donned the gloves, with Customer B performing the majority of the cleanup.
Around this time, Owner B entered the store, realized what was happening, and immediately went to go retrieve a mop to finish the cleaning. Meanwhile, **************** caretaker checked out their items and left the store. Outside, Owner B and the caretaker met, and Owner B politely requested that the caretaker stay close to ************ to prevent a similar incident from occuring in the future. Owner B then returned to the store and completed the mopping of the affected areas.
We regret to inform you that the account of events provided by **************** power of attorney is not entirely accurate. We have reviewed the security camera footage, which confirms our version of the events as stated above.
We deeply regret any inconvenience and distress this incident may have caused and assure you that our priority is to provide a safe and respectful environment for all our customers.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.