ComplaintsforSun Country Cleaners

• Initial Complaint

  01/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Oct 15 2022 I paid $15.00 approximately to dry clean two expensive ************** dress shirts Sun Country Cleaner didnt commit any thing and told me to go away.Sun Country Cleaners ruined 2 ************** Dress Shirts.Sun Country Cleaners didnt not attempt to resolve the problem and told me to go away.I have a customer claim check/receipt but there is no account/order/tracking number.Stay Away! They don't guarantee there dry cleaning! They ruined two of my ************** shirts! I had to bring it to their attention and had to submit a complaint. A few days after I submitted my complaint, *********************** called me to explain it was a garment defect, (do you believe ****** making defective shirts, not one but two defective shirts) she then tried to convince me to call ****** and deal with them. When I refused too call ****** and blame them, because as I explained to ****, the shirts were over 6 months old and have been dry cleaned many times and returned to me with no issues, she then got angry & disrespectful. **** then said the National Cleaners Association would support their decision and said she had information from them and she would provided it to me and rudely hung up on me. When I pick up my damaged shirt from Sun Country Cleaners, **** had attached a paper document not from the National Cleaners Association but from another dry cleaners business from the ******, ** area. ******* (*********, ** In ***************** Location) who works the store did loop in the owner of Sun Country Cleaners but I guess they don't care about their customers because per ******* the owner wasn't responding! I am going to submit complaints to the National Cleaners Association, the BBB and most likely going suing them. *********************** the customer service manager didn't even offer to credit me for the drying clean of the two shirts they ruined, **** is horrible and not professional and I hope you don't ever have to deal with her but that is how the owner wants her to be, rude! I give Sun Country Cleaners zero stars..

  Business response

  02/09/2023

  This response was taken verbally by the BBB:

  We have shown the consumer the support of the manufacture defected in the glue in the collars when heated up. We were unable to correct and advised to take it back to the manufacture to resolve. 

• Initial Complaint

  07/16/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  I dropped off clothes to the Sun Country Cleaners on Linebaugh Ave. in Tampa, FL. My daughter picked my clothes up from the cleaners. When I got home I noticed one of my shirts had been completely destroyed. The embellishments were missing or hanging off the garment. When I noticed the damage, I immediately went to the cleaners to file a complaint. She stated the corporate office would have to handle the complaint and she asked me for my contact information and said I should hear from someone the next day. I never received a call so I called the number on the receipt. I was offered a store credit, I declined and was asked the cost of my blouse. I told them the blouse was $55 and was told I would receive a check for the amount. I gave them my mailing address. This conversation happened the beginning of June. I've made three attempts to contact Sun Country Cleaners about this issue. On June 24th, I called again and was told the check had been mailed to me. I went out of the country for 3 weeks and upon my return, still no check.

  Business response

  08/30/2022

  Business Response /* (1000, 7, 2022/08/04) */ This response was taken verbally by the BBB: At this time we have provided a refund to the client. Consumer Response /* (3000, 9, 2022/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of today, I still have not received a refund. I checked my mail after receiving this notice.

• Initial Complaint

  11/24/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Date of transaction: 15 November 2021 Invoice ********** I handed over for cleaning my almost new "Bogner" brand snow-white trousers, which cost $ 350, and when I came for them 2 days later, I was really shocked !!! My washed trousers turned GRAY!!! I almost burst into tears from what I saw, I really liked them and are no longer on sale :-( and the trousers cannot be restored. They tried to fix the color, but were not successful after more than one week. I want to receive the amount the trousers cost and the amount I spent for the "dry-cleaning" ($14.06) , as well as compensation for 3 hours I spent on trips to their 2 offices (Belleair and Largo).

  Business response

  08/04/2022

  Business Response /* (1000, 16, 2022/08/04) */ This response was taken verbally by the BBB: We were able to correct issues and recleaned the items.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩