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Complaint Details
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Initial Complaint
03/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We rented this place for my daughters wedding September 30 2022. This is the same time the hurricane came through and our airlines canceled on ** and then your Governor told people not to come to ******* because it was being looted and it could be dangerous. We tried telling this to **** which is the owner we think and he said they could provide us the service we requested but we told him there was no way we could get there. This was a 2,327.25$ expense that I know he could not provide the service we requested because of the Hurricane and the Governor telling us not to come to *******.Business response
03/23/2023
This client is mistaken completely with our opening status during the day of her event. We were open, staff in the building and conducting business. This client also signed a contract about cancellation. The client messaged us the week of the event to cancel. As stated in our contract, any cancellation within 90 days will not be entitled to any refund. I will attach both contract and time sheet.Customer response
03/25/2023
Complaint: 19637110
I am rejecting this response because:
Sincerely,
******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.