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Find a Location

ServPro of Clearwater North / Safety Harbor has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforServPro of Clearwater North / Safety Harbor

    Fire and Water Damage Restoration

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    601 N Myrtle Ave, Clearwater, FL 33755
    BBB File Opened:
    4/18/2023
    Years in Business:
    2
    Business Started:
    1/6/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Royal Restoration LLC
    Business Management
    • Mr. Artem Troy, Managing Member
    • Ms. Olga Troy, Managing Member
    Contact Information

    Principal

    • Mr. Artem Troy, Managing Member

    Customer Contact

    • Mr. Artem Troy, Managing Member

    Industry Tip

    BBB Tip: Preparing for and recovering from flooding

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/19/2023

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Contacted ServPro on 3/29 to inquire as to price and get a quote to have a house cleaned. Was provided charges of $125 per hour for supervisor and $75 per hour for technician. Total of $200 per hour, estimated 3-4 hours maximum based on house square footage. I called on 4/11 to schedule service, was offered 4/12 but I couldn't make it so scheduled for Friday 4/14 at 4pm. Received a call on 4/14 @ 1:07pm stating the crew could arrive early so they started at 1:30pm. Cleaning was completed just before 5pm (roughly 3.5 hours). Received an invoice on 4/18 for $1050.01. I called the company to request the cost breakdown. The charges were $125 per hour for supervisor and $75 per hour for technician, for a total of **** hours and additional charges of $184.99 with description "emergency service call during business hours" and $175.02 with description O&P, which is listed as overhead and profit. I sent two emails asking for clarification since this was scheduled in advance and was not an emergency. Based on the quote I received the charges should be $750 ($125 * **** and $75 * ****). They did not disclose any other charges, and this was not an emergency call. Thank you

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brian C

    1 star

    02/13/2024

    I have been waiting on my insurance claim to be resolved for 6 months because this company has been non responsive to my insurance company and because they submitted fraudulent work and materials on the insurance claim. The work was completed 4 months ago! They said it was a "misunderstanding" but claiming you painted the walls in 3 bedrooms, 1 family room and 2 bathrooms, when NONE of the rooms were painted at all is NOT a misunderstanding. I had to speak with my insurance appraiser in order to find out what Servpro submitted. They were non responsive to our insurance company with regards to their estimate, which continues to delay my insurance company reimbursement. I told the servpro rep that I could pay their balance when I received my insurance check for the damage. They were the reason for the delay. Not only were they non responsive to my insurance company, they placed a lien on me for non payment approximately 1 DAY after receiving a revised(increase of $900!) invoice. I recommend you contact a different servpro location than this one. I have posted a similar review on ****** along with a picture illustrating some of the fraudulent claims. This picture is one of 5 rooms and hallways that had the same fraudulent claims..

    Local BBB

    BBB of West Florida

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