Customer ReviewsforBob's Carpet and Flooring

Bobs carpet and Flooring located on ************** very bad customer service. I was promised a 9:30- 10:30 install but no one called and when i finally reached the store- they said the truck broke down and were sending another installer so i should just wait. I said wait how long and why don't you call your installer and find out what's going on.The new installer called at 11:15 and said he was on the way- no arrival time specified. I could hear he had a child in the background but assumed wrongly that he would take his child home before arriving for installation. When he finally arrived now I had been waiting(I don't live at the installation location -i waited 2.5 hours+ . When the installer arrived with his toddler - he barely spoke and bulldozed his way into our house with his child. I asked him to not run his equipment over a newly painted area- he said its fine. That's about all he said - I called the store and brought the Realtor over - I said this was highly unusual and inappropriate to bring a child along. ***'s carpet acted like it was no big deal. This house was freshly painted and cleaned with a toddler running around bouncing off the walls with no supervision except the installer yelling at his child.The realtor agreed its unsafe, inappropriate *** liability. ***'s carpet never took my calls, I had to use another persons phone so they would answer- I clear indication of dishonest behavior. The installer left, the store never contacted me to follow up, but charged my credit c. immediately. Later I called them again and again they would NOT take my call but when my message said I was going to file a complaint they called back. I was stone walled again-told I was asking for $ back when indeed what they needed to do was deal with a problematic installer and an unsafe situation. Don't trust or believe them. Be in fear for your safety and liability with rouge installers. ***'s carpet is desperate to use and not correct inappropriate behavior.

Thank you Sally for sharing your experience with us .We apologize for the challenges that occurred during the installation.  We take all customer concerns seriously and will make necessary corrections immediately.  Bob's Carpet & Flooring has been in business for 55 years.  We are reputable, trustworthy and customer service is our top priority.  Your experience was not a representative of how we normally operate and your comments have given us needed training opportunities.  

Your answer Bob's carpet is standard and not addressing the issue. Since I posted this comment all over social media and next door- you are NOT a favored business and I found out I am NOT the only one that had this experience with this installer. In another case, he brought his father and girlfriend along. I also learned that Bob's carpet asks for bidders on their installations and choses low bidders - which aligns with my experience. You, Bob's carpet on 53rd ave in Bradenton might also address the fact that you would NOT take my calls but when I called form another phone and area code, you immediately answered the phone. NOT very reputable. You also accused me of wanting money back on this terrible experience and job even though I NEVER asked for that, you just assumed that your unsatisfied customer would want something since you treated them with bad service. You volunteered to discuss with your manager and she would call me the next morning which NEVER happened. You are hiding behind your problems. You did not apologize or service my issue. You allow Bad installers and practices that are unethical , not to mention dangerous since the child was NOT being watched- just yelled at by his installer father. This is all unethical and ignoring me was your decision and shows how cowardly you are to NOT address these issue's. DO NOT USE BOB"S CARPET ON 53#rd ave in Bradenton. They do NOT deserve BBB accreditation.

So I purchased vinyl planking for my entire home and had it installed by ***'s ************************************************ Within 2 years of having the floors the product corners started lifting and the product itself started to curl and separate from the base. I called ***'s *********************************************** and they arranged for several different inspectors to come out and see the floors. After being asked by each inspector and also statements from ***'s own employees if there was a moisture barrier installed under the product? My answer was according to my invoice no there was no charge for it. Each person and ***'s employee that came out to my house said there should have been. ***'s refused to replace my floors initially stating that "I must have a water leak." Mind you the places where the floors are lifting a various areas in different parts of my house no where near a water source not to mention my house is 1 story. After going back and forth with them they agreed to provide me with new floors but they would not install them nor would they include a moisture barrier. I called to have the product delivered and they told me they do not deliver and I would need to go rent a truck to pick up my floors. This is by far the worst experience I have ever had with a company. I spent close to $10K for my new floors and am stuck. They also told me there was no warranty for the install or the product. Stay away from this company unless you want to be robbed of thousands of dollars and stuck with your home being devalued! .

We are very sorry that you are frustrated with us Jill. You contacted us after your floor was out of warranty. We wanted to help you out regardless and asked for an inspection on your floor. Per the inspection report the flooring issues were caused by a large island cabinet with a heavy countertop that was installed on top of the new vinyl plank flooring after we had installed the floor. This caused the plank ends to slightly raise upwards as the expansion of the flooring has been restricted from it's normal movement. Per the inspector this restriction of moment was the problem for your entire floor. The inspection report did not mention a moisture issue. Even though this flooring issue was not caused by us, we offered you new material free of charge. Unfortunately we do not offer delivery services. Again, we are very sorry for your frustrations.

The flooring issues are not in the dinning/kitchen area. The issues are in the living room, master bedroom and hallway. So there is no reason to even mention the kitchen island.

Worst experience I've ever had with a business. It's taken awhile for me to write a review because I wanted to make sure I had everything in order. It is too difficult to explain everything that occurred from the start to finish, so I'll try to be brief. Problem started in Sept 2021 and not completely resolved until March 2022. Salesman that came out was fired after I already signed a contract. That's just the beginning of all the issues that ensued, since it's too lengthy to go into detail I will try to list the issues.
Job overestimated for product, different product used than original contract, less expensive product installed, and contract was not re-written to reflect cost. Installers Mikey and his brother were horrible, damaged my closets by design, damaged or installed 3 pieces of flooring in 3 different rooms, saw boxes of flooring in the back the truck that was not brought in the house until I confronted the install manager, Bob, that I thought the crew maybe stealing product. Multiple emails,(with pictures of damaged closet and flooring) phone calls and a trip to see the store manager Daniel B******, about all ongoing issues. No resolution, called Synchrony bank to dispute charges, received a call two days later from the install manager Bob, not Daniel the store manager. Problem still not resolved and had to talk to corporate office and spoke to GM Barbara. Even at this point it was still an argument to get them to pay to have closet shelving to be re-installed, fix damage flooring and receive compensation for all of my time and inconvenience. I wish I could describe all the issues in detail but it would take pages to truly paint the whole picture. Bottom line, worst company, DO NOT use them unless you want to over pay and have terrible customer service.

We would like to apologize to you Glenda for your experience with Bob's. We know there were several challenges and delays with your product. You had every right to be upset and frustrated. We want to thank you for being patient while we corrected your flooring.