![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHandy Pros LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** completed w/o 3/18/24. No permit pulled (which I found out about after the fact). I have had several licensed roofers come and look at this job and all of them tell me this is horrific and needs to be corrected or money refunded. He said he was licensed and insured but, after looking him up, I'm not seeing a roofer license for him either.Business response
03/28/2024
**** received what she paid for, we didnt have an agreement for us to pull the permit, she had the option to pull a homeowners permits. All the repairs in picture have been completed.Customer response
04/26/2024
Complaint: 21495456
I am rejecting this response because:I was never informed that it is legally required to pull a permit for roofing jobs over $2.5k. Also, the quality of work that I am left with will not pass a city permit inspection (I had the permit inspector out last week for another job and asked him to quickly look at the roof which he confirmed several things would need to be addressed before it would pass inspection - ie flashing up against roof line).
I request he apply for the required permit (which I as a consumer should not have had to tell him to do in the first place) and address any issues needed to pass a City of St. **** permit inspection... or refund me in full ($3.6lk).
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.