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Complaintsfor211 Tampa Bay Cares, Inc.
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Complaint Details
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Initial Complaint
02/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
There once was a joke about calling the Suicide Hotline - - and being PUT ON HOLD 🤣 Well, this seems to be SOP for 211-See if anybody cares. Your Referral Specialist are great. But they definitely need more resources and perhaps some Quality Control on the referrals. I followed up on all the Low Income Energy Assistance programs. Some don't answer at all, some go to voice. Mail that are full, and POC even says on their message that they may not return my call at all 🤣Business response
04/07/2022
Business Response /* (1000, 7, 2022/03/22) */ 211 Tampa Bay Cares (211TBC) is a nonprofit organization that provides a 24/7 contact center where our 211 Specialists assist individuals and families with information on local health and human services offered by nonprofit organizations and government agencies who provide food, emergency shelter, disaster assistance, health/medical supports, veteran services, child care, senior services as well as financial assistance with utility bills and rent. No matter the situation, our 211 Specialists listen, identify underlying problems and provide information on resources and services that are able to assist people in need. Last fiscal year, 211 TBC responded to over 138,000 calls, texts and emails from individuals and families in need. 211 TBC also provided over 124,000 referrals to local nonprofit and government organizations listed in our database. Due to increased need of assistance with escalating housing expenses (electricity, water and rent) that our Pinellas County community is experiencing, 211 TBC continues to receive a large number of calls from individuals and families who are looking for information on where to go for rent and utility financial assistance for overdue bills. Local nonprofit and government agencies provide their program and service information to 211 on what services they provide to assist individuals and families who need help in our community. Unfortunately, just as there are high volumes of requests for information for housing related financial assistance coming into 211, this same volume is also being received at local nonprofit organizations and governmental programs. Unfortunately the need for assistance sometimes exceeds the ability of our local nonprofit agencies to respond. Thank you for bringing this concern to our attention.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.