ComplaintsforWeller Legal Group
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Complaint Details
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Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
To whom it may concern: I contacted Weller Legal group on Friday January 5, 2024, regarding obtaining counsel regarding bankruptcy. I spoke with Mr. ******************* secretary whom I set up a payment plan with. I called Mr. ******************* secretary back later that day and paid an additional $2000. Mr. ******************* secretary then emailed me the retainer agreement for my husband and I to sign over the weekend. Mr. ******************* secretary never advised me that the fee was nonrefundable if I decided not to move forward with the proceedings. I emailed Mr. ******************* secretary on Sunday January 7, 2024, making him aware that my husband decided not to move forward with the bankruptcy, and we would like to get the retainer fee back. I also called Mr. ******************* office on Monday January 8 , 2024 advising Mr. ******************* secretary the my husband and I no longer wanted to move forward with the bankruptcy . Mr. ******************* secretary advised me that he would have to speak to Mr. ****************** about my refund. I called my bank On Monday to stop payment for the $2000 which they were not unable to do since the payment was pending. My bank representative also reached out to Mr. ******************* office advising of the stop payment and he to was advised by Mr. ******************* secretary that a refund would be submitted after speaking to Mr. ******************. I reached out to Mr. ******************* office via email and phone call on Tuesday January 9,2024 regarding any updates about the refund, I again was advised I would receive a call back. I reached out again on Wednesday January 10, 2024, by email and phone to speak to Mr. ******************. I was told Mr. ****************** would call me back, which he did at 12 noon on January 10, 2024. I advised Mr. ****************** that my husband and I have decided not to move forward with the bankruptcy, and we would like a full refund for the retainer. I advised Mr. ****************** I have not signed the retainer agreement, and no work has been done on my part regarding his services. Mr. ****************** then stated I do not need my husband to file for bankruptcy and I really needed to file. I again advised him I was no longer interested in filing for bankruptcy. Mr. ****************** than advised me he was not going to return my retainer fee and He may think about refunding some of my retainer fee only if I call my bank and have them write a letter stating they will stop the Fraud Transaction Process. Mr. ****************** then stated that he doesnt have to refund my retainer fee because I need to file for bankruptcy, and he has the right to keep my payment although he hasnt provided any services on my behalf. Wednesday January 10, 2024, is the first time I spoke with Mr. ******************, and he then stated it was a verbal agreement even though I never spoke to him and I only spoke to his secretary whom never stated that it was a verbale agreement and my retainer was nonrefundable. Mr. ****************** is refusing to return my retainer fee and is trying to force me to use his services to file for bankruptcy.*****************Business response
02/14/2024
This response was taken verbally by the BBB:
The consumer has been given a refund at this time the complaint is resolved.
Customer response
02/14/2024
Complaint: 21130515
I am rejecting this response because: I haven't received a full refund from Mr. ******************* and he is indeed lying. I've also filed a formal complaint with the Florda Bar as well and provided bank documentation to the Florada Bar proving Mr.****************** hasn't refunded any of the money. I paid Mr. ****************** $2236.00, and none of the money has been refunded as of 02/14/2024
Sincerely,
****************Business response
03/08/2024
This response was taken verbally by the BBB:
We accepted the consumer dispute and the refund should have been received at this time.
Customer response
03/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.