ComplaintsforDAP Global Marketing LLC

• Initial Complaint

  07/24/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The date of charge is 7-23-24. I had a charge on my Lyft Mastercard for $29.95 and I never made a purchase. Would you please credit me back for this charge?

  Business response

  07/24/2024

  Dear *****,
  
  As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you was declined. There will be no further charges to your account.
  
  We already voided the payment of $29.95 through the card ending in 1873. You can expect to receive your refund within 2 to 5 working days of having received this.
  
  According to our records, the service has been provided as requested since 7/23/2024. We regret your bad experience with us.We appreciate your feedback on this matter, as this is not the way we do business.
  
  Please feel free to contact us at ************ if you have any questions.
  
  Sincerely,
  Customer Support Team.

• Initial Complaint

  02/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was calling to pay a credit card bill and was a digit off and misdialed I told the representative I needed to pay a bill they took my information and sent my info to four companies that in turn billed me when I called the number back they keep hanging up when I found this company specifically on my statement and called aj despaired what happened they refused to refund

  Business response

  06/18/2024

  Dear *******,
  
  As per your request, your account has been canceled under the cancellation number #****** and the amount that was charged to you has been refunded. There will be no further charges to your account.
  
  Please feel free to contact us at ************ if you have any questions.
  
  Sincerely,
  Customer Support Team

• Initial Complaint

  11/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged ***** for something I. Never signed up for not sure how they got my card information when I called to ask for money back they said they would email a $50 gift card of some sort and never did

  Business response

  11/15/2022

  ****************************
  
  Thank you very much for the information provided. As discussed previously in our call, the account created with ** has been canceled, and charge has been voided.
  
  We apologize for any inconvenience this miscommunication might have caused. We truly appreciate you getting in contact with us, this way we can improve our service with current customers.
  
  Kind regards,
  
  Customer Service
  Deluxe Loyalty Property
  **************

• Initial Complaint

  09/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I didn't even talk with this business on the phone on 9/9/22, I was trying to call ******* about my bill and somehow ended up talking with someone telling me I won a $100 gift card but would have to pay $2.99 to send it to me. My mistake. I gave them my debit card # and saw 5 charges on my bank account for various companies with the total of $120,37. DAP being one of them and the charge was for $*****. I got a letter from DAP on 9/20/22 saying that my payment plan for 4 magazines would be a monthly charge of $***** for as long as I am a member. I am afraid to call them because they are a big scam. I shut down my debit card on 9/9/22 right after I realized I had been scammed. These charges were paid to ID Core Protection *****, ****************** *****, Ageless Renewal ****, Dspyleqe Custom Shopper ***** and DAP *****. I didn't authorize any of them.

  Business response

  09/21/2022

  ***************,

  Our apologies for the misunderstanding with communication. As requested, we proceeded to cancelation your account and proceed refund of $23.45 to your bank account.

  Please feel free to contact us if you have any question, or concern, **************.

  Kind regards,

  Customer Care.

  Customer response

  09/22/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I have a charge on one of my cards in the amount of$18.65 I would like removed. I have never ordered from this company!

  Business response

  07/29/2022

  Business Response /* (1000, 9, 2022/07/15) */ Hello, As per checking on our records, we we're not able to find any account in our data base with the information provided. As well, the amount that you indicate that you were charged with doesn't match with any of the monthly fee that we charged for our program. We recommend you double checking the name of the company that billed you that amount. If you have further questions or doubt don't hesitate on reaching us to XXX-XXX-XXXX. Kind Regards, Customer Support

• Initial Complaint

  11/26/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I went through KB Shopping Deals on 11/2 and went on a trial period at Smart Discounts that I didn't know the number. I had 10 days free trial after which they would charge me $31.27 per month. They sent me a text on 11/11 with a number to call that wasn't a valid number. I called but couldn't get connected. Not knowing what number to call to cancel, I didn't know what to do. On 11/12 I got charged $31.27 and I saw my checking account was charged a couple of days ago with a bank draft that says was pre-authorized by me. I did cancel the account on 11/22 but should never have been charged $31.27 for not being able to cancel.

  Business response

  01/07/2022

  Business Response /* (1000, 10, 2021/12/05) */ Hello Mr. ******* We would like to start off by apologizing for any inconvenience caused to you with our service. In regards to our service, it was cancelled back in Nov 2nd 2021, we never charged your card, and the magazines were cancelled as well. After listening to the recording where the service was offered, they mentioned that you would be receiving a voucher that could be up to $100 in shopping rewards for each program that you tried. We want to let you know that just for agreeing to try out our Magazine Club Service you have available $75 in shopping rewards that you can redeem at my ************************ using your phone number as your username and zip code as your password; this is our way of saying thank you for giving the service a try, and they are yours to keep even after canceling the service, as it was explained on the call. Once again, our most sincere apologies if the information was not clear enough, if you have any further questions on how you can redeem your rewards, you can contact us directly at (XXX) XXX-XXXX and we would be more than glad to assist you. Sincerely, Your care team. Consumer Response /* (3000, 12, 2021/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am complaining about smart discounts and my id guard. They are the ones that are charging me. Business Response /* (4000, 17, 2021/12/18) */ Hello Mr. ******* We would like to start off by apologizing for any inconvenience caused to you with our service. In regards to our service, it was cancelled back in Nov 2nd 2021, we never charged your card, and the magazines were cancelled as well. We understand that this is not the service you are talking about, hovewer you are reaching out to DAP Global Marketing LLC, and the magazines are the only service we provide. Once again, our most sincere apologies if the information was not clear enough, if you have any further questions on how you can redeem your rewards, you can contact us directly at (XXX) XXX-XXXX and we would be more than glad to assist you. Sincerely, Your care team.

• Initial Complaint

  09/17/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Magazines are being sent to me that I would not order and do not remember ordering. They say I will be billed for them until I cease to be a "member."

  Business response

  10/08/2021

  Business Response /* (1000, 5, 2021/09/22) */ Hello Mr. ****** We would like to start off by apologizing for any inconvenience caused to you with our service. In regards to the tittles that youre receiving, they might not be from us since the magazines didnt cleared and you cancelled the service before we were able to send them. After listening to the recording where the service was offered, they mentioned that you would be receiving a voucher that could be up to $100 for each program that you tried. We want to let you know that just for agreeing to try out our Magazine Club Service you have available $400 in shopping rewards that you can redeem at my www.shoppingbenefits.com using your phone number as your username and zip code as your password; this is our way of saying thank you for giving the service a try, and they are yours to keep even after canceling the service, as it was explained on the call. You can also check that we didnt charged your account after you called us in and cancelled the service with us. Once again, our most sincere apologies if the information was not clear enough, if you have any further questions on how you can redeem your rewards, you can contact us directly at (800) 220-0375 and we would be more than glad to assist you. Sincerely, Your care team.

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