ComplaintsforLincare Inc.

Medical Equipment

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Initial Complaint
07/10/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
In November of 2023, I began receiving bills from Lincare, MDINR. These bills were paid by my insurance and I called them to ask why I was getting these bills, since I have ******** too but secondary. They told me they are a ******** only company and so I cancelled right away and returned my INR Testing device to the local office in ****************. This is the same store I received the device from in 2016. The woman was rude and did not give me a receipt. I asked but she refused and was extremely unhappy. I left hoping everything was good but now I've received another bill and I don't have any way of getting in touch with the billing department. I called the We Care line and I got a case number and the confirmed that my account was indeed closed. They keep transferring me to the pay by phone line. I'm at my wit's end trying to remedy this bill.
Customer response
07/17/2024
A woman from Lincare MDINR responded and fixed everything and got rid of the bill. She told me it was a billing error and that from this moment on I shall not receive any more bills.
Thanks so much for your due diligence!
Sincerely
************************;
Initial Complaint
07/09/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
it has been 5 months since i put in for a cpap, i keep getting the same excuse from this company about notes prior to sleep study, we have submitted all that ****rmation and tired of excuses. i just want my cpap. this company is horrible and i wish someone would buy them out and take over as another reputable company. also fyi stop making patients do all the leg work. it is time for companies to do the extra work and get all doctor **** and deal with hospitals medical records and deal with insurance stop being lazy, i dont get paid to do all the leg work and i dont get reimbursed for gas.
Business response
07/11/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
07/09/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I had a cpap machine through Lincare. In March of 2023, over a year and half ago I returned the equipment. About 6 months after I returned equipment I recieved a bill. I contacted them, and they insured me I was out of their system and would recieve no more bills. I just received another, bill a year and half later. They are charging my insurance company $450 and my out of pocket is $122. For the equipment I returned. They clearly are a company who doesn't keep proper records or, they are scammers.
Business response
07/11/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
07/11/2024

Complaint: 21960359

I am rejecting this response because: Please see attached HIPAA Release.

Sincerely,

***********************
Business response
07/16/2024
Please see attached resolution letter.
Customer response
07/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
07/09/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lincare is billing ******** part B for residents that are in our facility. We do not use Lincare and Lincare is not sending the supplies they are billing for. We tried to get in touch with Lincare to resolve this and they are ignoring us.
Business response
07/11/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient,regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
07/08/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Early Dec 2023 I called and canceled CPAP auto shipment. Received more product Jan 2024 that should not have been shipped but I paid the bill and again canceled all future product shipments. July *************************************************** receive. Charges are fraudulent.
Business response
07/09/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Customer response
07/21/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
07/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Lincare sent me in invoice in the amount of $20 copay and also stated on the bill that they have billed my insurance company for products and services that they did not provide to me. I am not a patient of Lincare and have not been for well over 1-2 years. This is the reason I stopped dealing with Lincare because they send invoices that are fraudulent, hoping people will pay them without question. Lincare needs to stop these illegal business practices. Not only is it not morally or legally right, it takes up people time to deal with the issue. They promised to stop contacting me well over a year ago, but they have started again. Please help.
Business response
07/09/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
07/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
no billing for over 1 year was told there is no time limit on any billing i thought my insurance paid for all of the bill now i can not use my ysa card because it is too old they only will allow current years billing
Business response
07/09/2024
Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form.
Initial Complaint
07/02/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I am a 100% disabled veteran and when I was in the Army I was issued an Optigen device for a sleep condition. I left the Army June 2022 and closed my Optigen/Lincare account last year after going back and forth with them since they wanted to charge me for CPAP parts. I physically returned those CPAP parts in Florida in ******************* and was told my account was closed. Now its 2024 and many months later and I am receiving a bill! I do not want contact from this company or to held responsible for goods not received. I have medical care through the VA and told the company that last year in many phone calls
Business response
07/02/2024

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form
Customer response
07/08/2024

Complaint: 21931034

I am rejecting this response because: I have attached the form that was requested. I am unaware as to how Lincare obtained my current mailing address or why an invoice has been sent to me.

Sincerely,

***************************
Business response
07/16/2024
Please see attached resolution letter.
Customer response
07/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
07/02/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have a cpap that was broken, it took over 1.5months from time it was broken to get an appointment for a new one. So I would never be able to meet compliance to keep you the machine. After I received a new machine Medicalwest is trying to get machine back due to non compliance. How ever my insurance company has called them stating compliance is not a requirement for my plan. How ever they are trying to extort me through collections on my credit and bill collectors calling. After many calls and being transferred from person to person spending hours on hold(spending hundreds of dollars of my own time) I have been unable to contact anyone who can solve this issue. So the harassing collection calls continue for no reason when my insurance has called stating that compliance is not necessary for my plan and instead of billing my insurance or answering or returning calls this company chooses to continue with collection calls trying to extort me out of money.
Business response
07/02/2024

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form
Initial Complaint
07/01/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Good evening,I received a bill from Lincare for my mother ******************* **** does not state what this is for.. I called Lincare and operator was not able to assist me. She kept interrupting me she indicated she could not help me since my mother is not able to communicate with her.I told I would not pay this bill until I know what this is for. No items listed on the bill. She stated she would turn this in to collections agency.I told her I would contact BBB very unprofessional.Thank you,***************************
Business response
07/02/2024

Please see the attached letter of receipt of grievance and disclosure form. Lincare will need the form handwritten and signed by the patient and listing the BBB as an authorized representative. Lincare will respond to the grievance with a letter to the patient, regardless of the receipt of the ***** release. If you wish the BBB to have access to the resolution, please ensure that you sign and date the disclosure form

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