ComplaintsforMarijuana Doctor

• Initial Complaint

  01/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  these people have been charging me for months, sometimes twice, then when i called to ask about it they told me i only had an account from 2022 that was cancelled. when escalated they acted like it was my fault

  Business response

  01/20/2024

  Tell us why here...**********************************************************************

  Good morning, regarding ***************************** who stated that we were charging him $150 but hasn't seen us. I deep dived and saw that he has changed Dr's and goes to a different Dr that is not part of marijuana doctor. He was still in an active subscription and this is why he was being charged.The way our subscriptions work is the subscription will roll over if not cancelled by the patient. The last time he saw us was 12/1//22. We are taking the appropriate measures to ensure that he is refunded in full from the time frame that he has not been an active patient with Marijuana Doctor. I canceled his subscription and forwarded his information to ************************* ************************************ she is in charge of billing. She will be taking care of this matter for him. Please reach out if you have any questions. 
  
  
  Thank you, ********;
  Store Manager ***********/palm harbor

  ***********************************************

  Customer response

  01/29/2024

   
  Complaint: 21099533
  
  I am rejecting this response because:
  

  I have still heard nothing from this company, i already canceled my card and received a new one, yet today i find theyre still charging my card 30 dollars AGAIN, this charge didnt go through because i had nothing in the account this time. Last time it was also discovered that ive had two profiles open under my name, no one did anything about this even though i specially requested i wanted all accounts under my name closed with this company.

  What do I have to do to resolve this?
  *****************************

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I called to re evaluate my prescription of 4 Oz it has never changed I was booked September 19 at 10 pm to see the same DR same Adress I get There and is a different Dr they tell me not to worry he can take care of me First they made me pay plus the extra fee I see the Dr he tell me himself that nothing has changed everything stays the same ...I go to the dispensary and they tell me that I have no medicine left to call Dr they have to fix that I called the Dr they told me that he prescribed me a different amount 2.5 Oz because he can't do 4 Oz but when I was in office they told me that it was no problem so I called customer service they told me they can fix it but I need to repay again another 169 dollar to re certify and another 25 to get my 4 Oz It was not my fault I don't know anything about what limitations the Dr's have that's their department I need help getting my service I payed for done or a refund or something to correct their mistake plus they changed the Dr they said the Dr on weekends is taking over Pls help me for I pay a lot of money as always but this time I feel they scamming me and I have no access to anything they do it all not even forms I fill out they type it all in for you

  Business response

  10/10/2023

  There are different componants to this situation. 

  First , The **************** only allows the doctors to recommend 2.5oz of flower and anything above that the doctors will need to submit to the state as to why they need the increase. Usually patients who are terminaly ill.  For this reason, the state has left it to Dr. discrestion. Not all of our doctors want to participate in the *** program because if the patient is denied by the state for the increase, this can cost the doctor to be brought up to the board and possibly lose thier licsense. Now the doctors can recommend up to 10oz but our practice will not go higher than 4oz. Some doctors won't even do the 4oz for example , the doctor this patient saw the day of her appointment. 

  Second, The doctor this patient orgianlly seen is leaving our practice and  no longer works at that location. His last day with us will be oct 25th. The doctor who is full time now will only increase flower to 3.5oz. 

  Finally, the day of *************** appointment, She did not inform the doctor while talking to him that she had the excemption on her prior recommendations given by the previous physican who is no longer with us. After she was done talking to the doctor, She leaves and heads over to the dispensary, She comes back upset because we did not give her the same thing she had on her prior recomendation. She stated that she had 4oz before and needs that now. So our doctor came out from talking to the patient he was with as he could hear her upset in the lobby,  apologized to her and told her we would do the increase but that he would only go to 3.5oz , ************* was ok with this paid for her ***  but then expressed her frustion that she would not be getting the 4oz that she had prior. We explained to her that is the doctors discretion and unfortunatly this physician does not do the icrease to 4oz. We explained her doctor will be leaving us and is only working out of one location right now and that we could schedule her to see him there and she did not want to do that. Our doctor asked us to provide the records from the previous visit where she got the increase of 4oz so that he can submit everything to the state. We then but the request into our records department. Turn around is usually 10 /14 business days.  We got everything back by that Tuesday and submitted to the state. 

   

  Yes , all of our paperwork is electronic now so she will have to type in all of her information. No one typed it for her , we only showed her how to complete the forms. 

• Initial Complaint

  08/16/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  They charged me twice for one visit. Told me I would get a refund. Never received refund and now they refuse to refund one of the double payments.

  Business response

  09/15/2023

  PATIENT USED GOV. ISSUES TEMPT CARD TO MAKE HIS PAYMENT FOR HIS APPOINTMENT ONLINE. WE ATTEMPTED TO REFUND THE ONLINE PAYENT BACK TO HIS CARD SEVERAL TIMES BUT PER THE PATIENT, HIS GOV. ISSUED CARD WOULD NOT ACCEPT THE REFUND. WE TRIED TO EXPLAIN TO THE PATINET SEVERAL TIMES THAT WE REFUNDED HIS ONLINE PAYMENT MADE WITH GOV. ISSUED CARD AND IT IS SHOWING COMPLETED ON OUR END THAT HE WOULD NEED TO REACH OUT TO HIS CARD ISSUER TO RESOLVE THE PROBLEM BUT HE WOULD NOT ACCEPT THAT , HE WAS HIGHLY UPSET AND RUDE TO ALL STAFF AND MANAGMENT HANDLING THE SITUATUION. WE COULD SEE THAT BY THIS TIME HE HAS DISPUTED THE SECOUND CHARGE NERVER THE ***** WE STILL SEND OUT A PAPER CHECK TO THE PATIENT WHICH CAN TAKE UP TO 3/4 WEEKS TO RECIEVE.

• Initial Complaint

  04/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  An agent reached out to me Mon 4/18/2022 to set up my 7 month appointment which was set for Wed 4/27 at 10am. Later that week on Thurs I got a call & the lady said my appointment for the doctor was tomorrow that upcoming Fri, I asked who was calling and if she's really with the company why did she not identify her self properly and why isn't she calling from the office? The lady identified herself as being with the company and over scheduling she stated again my appt was set for tomorrow, I then informed her that wasn't correct and let her know that a guy contacted me Mon & I let her know when he set my appointment for. I asked her if she's calling to schedule me then who called earlier in the week & if there's some type of scam going on? She tried telling me that what she was saying was correct then I asked her if she was looking it up in the system that's when she proceeded to inform me that she was not and that she was calling from her personal cell that was odd so I got upset and told her I felt she was scam calling me eventually the call ended she then texted me which i replied to her by sending a screenshot of the email confirmation of my Wed appt. Today is Wed the day of my appointment I traveled an hour and and a half to the appt to be turned around by the doctor and refused medical treatment because he claimed falsely that in the interaction with the lady last week that I threatened her which is completely false he stated I would have to seek medical help from another doctor this being the day of my renewal which means I will not be able to go to any dispensaries until the appointment is completed I feel discriminated against and falsely accused of something without a proper investigation into the claims I also feel he purposely failed to contact me the 4 available days he had prior to my appt to intentionally cause me not to be able to set an appt elsewhere so that I would have to go without my prescription until I can see another doctor.

  Business response

  05/19/2022

  Business Response /* (1000, 6, 2022/04/28) */ Mr. ****** has a documented history of rude and threatening behavior every time he goes into one of our offices. The first incident happened on 2/10/2020, cursed at the associate because he did not wanted to pay $147 for the re-evaluation. Second: 08/3/2020, again Mr. ****** cursed and created a scene at the office because he had no money to pay the fee of $169. Third: 08/15/2021, Mr ****** was again rude and upset because he let his recommendations expire so when he went to the dispensary his orders were not valid taking his frustration again on our associates. 04/21/22, We had to cancel his appointment because our Dr. was not able to make it due to personal issues. We reached out to Mr. ****** with plenty of time and gain Mr ****** became totally rude, cursing, yelling and screaming. Then Mr. ****** got the personal phone number of the Branch Manager Misty and began to send non stop disturbing messages including pictures. On the same day I, **** ********, Area Manager, reached out to him to explained what happen and to also let him know that due to his unbecoming, rude and threatening behavior that he is no longer welcome as a patient and to seek another company. Mr. ****** continue to insult me over the phone to the point that I had to block his number, then Mr. ****** call me from another number and continue to do the same. Consumer Response /* (3000, 11, 2022/04/29) */ ***Document Attached*** I read the area manager **** statement first I didn't know he was the area manager until Today Friday the 29th when I spoke with him I was under the impression he was the doctor and had canceled my appointment he did not contact me on the 21st he contacted me moments before my appointment on the 27th after I drove over an hour to the location and was moments away he never said I had to go to another company he only stated he would not be able to see me there at that location I would have to set an appointment with another doctor when I contacted patient care department being there wasn't any notes in the system why the location wouldn't see me they submitted an internal escalation complaint and rescheduled my appointment for Friday at the Winter Haven location. I am submitting my phone records that show we had one conversation I did not call him again after that my fiancé called him once her number is XXXXXXXXXX she contacted him to get information for corporate to put a complaint in about the unprofessionalism at that specific location and staff which he refused to provide so I contacted the 1-800 number immediately after and got in contact with the patient care department I put in a complaint and they scheduled me to go to another location since there weren't any notes as to why that location refused me. I or my fiancé never spoke to him or contacted after that.

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