Business ProfileforTitanium Powersports

Although I received great service with buying the motorcycle. I did not receive great service when reporting an issue with the bike. I was getting the bike ready for bike week here in FL when my gear got stuck in 2nd gear. This happens with sports bikes not an issue. I took it to Kawasaki repair shop and tech stated it was missing a spring and the gear shaft was bad. It was repaired by the ASC warranty that I purchased. But here is where the problem begins. The tech noticed my back wheel was not spinning. The wheel was taken off and wow no spacer was on the bike. I called Titanium Powersports to tell them what happen. They replied " the spacer was on when we dropped it off too you. You must of lost it when riding. ". What do you say to that other then they have no clue what a spacer is. It short with no spacer on the bike it jacked up swing arm, barons, chain guard. I called again and asked for inspection paper work on bike. I was told no it's in paper work you received. I told them it's not they said we have it and the spacer was on the bike. They also mentioned that all their paperwork is in storage because I brought bike in 10/2021. Well that's only 5 month ago just produce inspection paper work if you really do have it. My opinion is that a tech take wheel off and made a very serious mistake and not put rear wheel spacer back on the bike. Titanium said bike was fine and they check the back wheel spacer. Well, they clearly did not when my shop notice it didn't. It could have been a serious if not deadly crash for me. Warranty doesn't not cover damage. I asked them to do the right thing. I was told I was rude because I said do the right thing. Even though they was the best buying experience I had. They are the worst ever in fixing problems. The shop owner Siobian F. also told me that I reported the claim wrong to ASC and I should have told them a different story to get my claim paid. According to ASC they have serval early claims from Titanium Powerspowers.