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ComplaintsforThe Lincoln Mercury Old Parts Store, LLC
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Complaint Details
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Initial Complaint
05/17/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered (invoice *****) a new rear window actuator switch (P/N C4VY14A15.,.,) for my car . The cost of the product and shipping was what I expected. The item was very slow to ship. When it finally arrived, it was defective. It is a plunger switch that controls two circuits. When the plunger is depressed nothing happens, neither circuit opens or closes. I have tried to call twice but they do not answer the telephone and there is no voice mail. I have emailed three times over the past couple of weeks. No response. I have placed three orders with this company over the past eight months. All three of them got screwed up. A friend ordered from them once and vowed not to ever do it again because his experience was equally bad. If you can get them on the phone, they're nice folks and they seem to want to help but they're terribly disorganized, ostensibly understaffed, and chronically nonresponsive. It seems that the business has recently been sold. Hopefully the new owners will step in and take control of the situation because LMOPS is just not viable as it stands.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.