Customer ReviewsforFerman Ford of Countryside

Worse than most of the sleazy scumbag car dealerships out there. They had a truck advertised on their website which they said they had available and had agreed to sell to me when it arrived. They had it listed for $5,000 OVER sticker price which I agreed to. A week later the sales manager calls and says hey we can go ahead and do the paperwork on this truck it should be here shortly. - Great ! I get a buyers order for that exact truck except it is now 10,000 OVER MSRP plus they tried to add in a thousand dollar doc fee - who does that ( other than crooks ) ? When I complain they then say uhh that one is now sold we now we only have another one for 10K over even tho they had just sent the buyers order for the white one five mutes before. A true Bait and switch operation going on here. Steer clear of this dishonest dealership at all costs.

We apologize for any confusion with Mr. ******* We explained to Mr. ******* we have gone out and acquired many New Ford Vehicles from other Ford dealerships around the country with the current New Ford inventory shortage. We have purchased many vehicles from other Ford dealers and paid over MSRP ourselves. We would be more than happy to order Mr. ****** any available vehicle for MSRP, but we would also like to offer our guests some immediate options which for us, is acquiring vehicles from other dealers and make available now. I am sure Mr. ****** is aware how difficult it is to obtain or find these vehicles, as Mr. ****** lives in Tennessee and found our vehicle in Florida over 500 miles from Mr. ********* local dealership in TN.

My complaint is NOT that you are trying to sell a 20K vehicle with a 10K mark up.y complaint is that I called your dealership after seeing a specific vehicle advertised for 5000.00 over sticker. I contacted Ferman Ford and was told Yes that truck is available. I said I'd like to buy it. I talked to John M. who promised as soon as it comes in he will call romfinalize paperwork. Later I then get a call from the sales manager -;we can go ahead and finalize the sale . When I received the buyers order you had marked up THE SAME TRUCK an additional 5k. Then I complain and the truck I had just gotten a buyes order on was. magically "already sold ".
My problem is with your bait and switch of adding another 5k at the last minute and not standing by the price that you advertise.

This was the worst car dealership experience of my life. This morning we had an appointment to get a diagnostic test done on our F-150. They found what was going on, which is good, now we know. Then as we were on the way to pick the truck up we got a call from the sales department, they wanted to buy our truck. The woman told us she believes we would be pleasantly surprised to what they would like to offer. We decided to at least hear them out. After we picked up our truck we went over to the sales department. They had somebody come out and do an inspection on our truck. they did a look over, got the vin, took pictures and then came back with a official appraisal offer of $19,000. We were in fact pleasantly surprised. We decided to go home and think it over and quickly came to the decision that we would like to sell the truck to them. We'd emptied it out and headed back to Clearwater. Once I got there they took copies of my driver's license and were getting ready to start the paperwork. I then overheard the man who appraised the truck earlier in the day tell another man that " she's going to be ****** we'll just offer her a free tank of gas or something" I began walking over to them and ask them what was going on. The man who appraised my truck then said "I didn't see the rust, sorry we are not going to buy it" we were aware of the rust, it is in plain sight and hard to miss. I stood there in disbelief for a minute, processing what just happened. When you have somebody do an appraisal on anything you expect that appraisal to be an accurate estimate of the value, including the good and the bad as a whole. He then said to me " we are not obligated to buy your truck I don't even owe you anything, but I'm just going to offer to fill your tank anyway" I told him I did not want a free tank of gas I wanted what was offered to me. He again said in a rude and very nonchalant way " look I messed up and like I said I don't owe you anything but I'm willing to fill your tank for free" my fiance then reluctantly handed him the keys. Even one of the employees who was starting the paperwork said that this is really messed up for them to do this to us. I was just in shock. Worst car dealership experience of my life. We didn't ask for any of it. They reached out to us about buying the truck, we did not inquire at all. I feel deeply hurt by this situation.

Thank you for taking time out to let us know about your experience. I apologize for the issues you are experiencing and will be reaching out directly to help resolve.

Jason B.
General Sales Manager

I have not heard from anyone yet.