ComplaintsforISC2

• Initial Complaint

  08/27/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  ISC2 ***************************************. I took one of their exams, the ***** (Certified Information Systems Security Professional) at a testing center here on June 10, I did not pass. On June 11, 2024, I tried to rescheduled the exam for a later date on the ISC2 website, I "Peace of Mind Protection. It was a buy one voucher get another free included. I quickly went to check out, input my payment method. After looking around more on the website, I did not realize this offer was only for NEW test takers and I had just taken the test, the day before. I called right away to talk to **************** on June 11th, the same day I purchased the test. If you've attempted the certification exam within the last 12 months, you cannot purchase this protection, but no worries! Learn more about our Retake Policy and check out our blog for tips to bounce back after failing an ISC2 exam. Upon realizing, within minutes of reading the fine print I called ISC2 **************** and explained my situation and they said they would have to have their financial department review the transaction. I can see all the Terms and Conditions, but I made a mistake and called right away. ISC2 emailed me that their ****************** has approved the refund, but payment has never been credited to my credit card account that I made the purchase with. I have called several times. **************** people keep saying that their ****************** is reviewing this and someone will get back to me. But NO ONE ever does. This was a $948.00 purchase and I want my refund that they said they would give back to me. I have all the emails, the ISC2 Refund Request Form that I was required to submit, and an account of how many times I have called ************. Please see documentation provided.

  Business response

  08/28/2024

  Thank you for bringing this matter to our attention. We have confirmed with our team that the refund was processed today, August 28, 2024. Please allow a few business days for this to show up on your credit statement.  

  Customer response

  08/30/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  03/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  When purchasing the training and exam bundle, there is zero indication that there would be a 7 business day delay in receiving the exam voucher (ref. web_1.pdf, web_2.png, web_3.png).Only after purchasing the bundle and receiving an invoice is this indicated (ref. invoice.pdf).When clicking 'Register for exam', the only option is to pay a second time for the exam since a voucher has not been issued (ref. alternative.png).After attempting to contact someone to help resolve via web-based chat twice and both times the chat being ended without any contact from a representative, I called.I spoke to an individual and explained that I purchased the bundle but received no indication that it would take 7 days for the voucher to be sent until after having completed the purchase.I asked for assistance because there is availability to take the exam the upcoming Saturday and there is not another Saturday exam date available again for 6 months and I am trying to secure the upcoming Saturday test date due to work schedule.I was not offered any resolution despite multiple pleas to find one. I asked if I could re-purchase the training (using the training only options) so that I could book the exam and pay via ******* Vue directly, requesting for the 'bundle' to be refunded. This was denied. I asked if I purchased the exam through ******* Vue, could they reimburse the exam portion of the 'bundle'. Again, I was told nothing whatsoever could be done and no exceptions could be made.As a long-time member, I am appalled at the lack of understanding an unwillingness to find a resolution given the failure of clarity in purchasing the exam via ISC2.At a minimum, this company needs to update their site so that purchasers are made aware PRIOR TO PURCHASE that the item they are purchasing will not be made available to them when reasonably expected. This is critical since the individual can purchase the item directly and immediately, without any delay, through scheduling the exam.

  Business response

  03/14/2024

  The ISC2 Member Support team has been in contact with **************** to discuss her purchased training and exam bundle. It was explained to her that vouchers cannot be expedited and that refunds cannot be provided for portions of a bundle or for the entire purchase as **************** had already started her purchased training. We encourage **************** to please reach back out to Member Support at **************************************** should she have any additional questions.

• Initial Complaint

  03/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Date of transaction: Wednesday, January 31, 2024 Date of exam: Saturday, Feb 24th, 2024 Money paid for exam and retake: $948.00 Provided: Exam take and retake for purchase (I also bought their recommended training material and studied for the past several months)Issue: None of my percentage results given after taking exam Emailed business: Requested score or percentage so I can know how I did on the exam to prepare for the retake. However, I was told I could not know what I got and was instead given the average score of what most people get to pass. I just wanted to know what I got, and now I am concerned with the validity of the exam and why they would withhold that information from candidates.Order number: ************** Background: I've had several people recommend I do not take the ISC2 ***** exam as it has been inflated for unknown reasons as one of the top 5 cyber certifications. However, there are two cyber positions I have wanted, but they have remained sitting open for the past year as they cannot find people with the ***** certification. I have successfully earned 6 other highly recognized cyber certifications, have worked in the cyber field since 2015, and have earned a Bachelor of Science in Information Systems Security. I was not concerned that I could pass, but just in case I bought the bundle with the retake so I could learn from my mistakes and prepare to take it again if I didn't pass. I prepared for months, and during the exam I was excited to see material I was prepared for and proceeded to answer the questions. However, the exam ended early and my report did not show what my percentage was for each domain. This is disheartening not to know even the percentage of what I got, and even the email they sent that said 'Exam score' did not give my percentage. They only gave terms such as 'above, below, near'. Based on that logic I got a 94 as there is no range for the terms. If I do not know what I earned, I would like a refund.

  Business response

  03/14/2024

  The ISC2 ******************* team has been in contact with **************** to discuss the results of her exam and how our adaptive test scoring works. It was also explained that numerical scores are not provided for adaptive exams, only pass and fail results. More information about ISC2's examination scoring can be found on our website: **************************************************************************.

  Pursuant to ISC2's Examination Agreement that all examinees must agree to prior to sitting for an exam, located at ***********************************************************, exam fees are non-refundable.

  Given the above, a refund cannot be provided and the exam must be taken again. Should **************** have any additional questions or concerns regarding her exam results or ISC2's examination policies, we encourage her to please contact our ******************* team directly at *************************************. 

  Customer response

  03/17/2024

   
  Complaint: 21396197
  
  I am rejecting this response because:
  
  
  To whom it may concern,

  
  Discovering issues in regards to exam integrity was not my expectation, as otherwise I would not have purchased the exam retake bundle.  I had studied for months and was prepared to pass, but I purchased the retake so I could take it again in case I did not.  ISC2 choosing not to send candidates exam scores or percentage result is concerning and abnormal from Cyber industry standards. Respectfully, this is an issue I know you all have heard from other candidates,as I have noticed the templated/duplicate responses from different ISC2 support members during my initial reach out.

  
  ISSUES WITH EXAM INTEGRITY:
  In reference to the domain categories given during the exam, a candidate is expected have knowledge in Security and **************** Asset Security, Security Architecture and Engineering,Communication and Network Security, Identity and ***************** (IAM),Security Assessment and Testing, Security Operations, and ******************** and Security.  Each of these domains are weighted differently, but the concern I had is the *** exam only gave me questions from a few of the above referenced domains.
  A well-known issue with the *** exam is if a candidate does not have the time they need to cover each domain, they are not able to pass.  For my exam, almost all of the 170 questions that I was given covered Security Architecture and Engineering, Identity and ***************** (IAM), and Security Assessment and Testing.  These are the three that I ranked the highest on (Above Proficiency Level according to the Candidate results report), but I was not given questions on the other domains such as Security and **************** ******************** Security,Asset Security, nor Communication and Network Security.

  
  Because I was not given the questions on the other domains, I did not have the chance to earn the passing score needed in the given time.  My exam was also ended early prior to finishing the 200 questions as well prior to the completion of the 4 hour allotment.  I was very concerned when the exam ended early as I kept continuing through the exam and carefully answering each question, but did not understand why I did not see questions from the other domains. I know this sentence above is where you all will probably stop reading and send me a template about how the *** exam is 'considered to give more efficient results and does not require all four hours', but there are several well known issues with *** exams as even published by the government on the impacts of the Computer Adaptive Testing. (Please see below for Government article on concerns with *** exams.)

  
  One of your code of ethics is to Advance and protect the Profession, but the design of the ***** *** exam does not allow candidates a structured system to ensure they are receiving questions from each domain.  However, if you all are able to share what I scored for each domain and how many questions where given for each domain with the verification to show my results - then I can better understand my results. However, if you all are unable to provide my results and the number of questions I was given for each domain, then I will be expecting a refund.  I do not need exam content, as I am only looking to know what I earned.  I did not receive questions on all the listed domains required to pass, and that is why I am looking for a refund at this time.

  
  Also thank you for your reference to the Examination Agreement. No section in this agreement references that a candidate will only receive a 'pass' or 'fail' for their exam.  I also have saved several copies of the exam agreement to keep on file in case anything is changed later.

  
  I once again would like to highlight my concerns in the integrity of this exam, and it is my hopes you will actually read this.  I have chosen to talk with you all through the system from the BBB to address my concerns on the integrity of the exam itself.  I could have gone through other avenues, but I first wanted to work with you all directly in hopes you will address and resolve this here.
  
  Respectfully,
  
  ******************************
  March 17th, 2024
  Reference: ************************[.]gov/pmc/articles/PMC5549015/(Please remove the brackets [ ] around .gov before trying the link as otherwise it will not work.  It is a common cyber practice to put brackets in urls to reduce likelihood of unplanned redirects.)

  Business response

  03/25/2024

  The ISC2 Exam Admin team has attempted to schedule a call to meet with **************** regarding her exam score and concerns; however, she has declined to meet. For us to best assist, a call is required and we encourage **************** to respond to the Exam Admin team to schedule that meeting. 

  Customer response

  03/29/2024

   
  Complaint: 21396197
  

  
  Good afternoon,

  
  I find the response irregular as I did not decline the meeting,but requested you all communicate through the BBB.  Please see attached screenshot of the email, as I only requested for us to communicate through the BBB.  I had noticed the requested meeting times were all during the workday, and it is challenging for anyone (such as myself) employed and working regular hours.  I am not against meeting, but I would like BBB to be invited as well if a meeting is needed.

  
  I am greatly concerned you all have still not addressed the issues on exam integrity, but you are rather resolved to push the stance on withholding candidate exam scores.  The only reason to withhold this information is if you all are aware of the exam integrity issues. However, I hope that is not the case and wish to give feedback you all can truly consider and review the exams.  I have worked as a consultant to review multiple cyber courses, have contracted for the US military to develop a Security ***************** (SOC), and well as a CIRT (Cyber Incident Response Team).  I have multiple certifications, and I am familiar with passing (and failing) exams. However, this exam was irregular as it did not include the required domains for me to be able to pass. This exam format is not common, and it is concerning that an exam constructed by an algorithm is given in the US when this certification is required for so many Government roles.

  
  I would like a refund at this time and would like to solve this issue here as I was not given a fair exam as I have mentioned.  It is also concerning that you all mention that if someone has earned points on an exam,but you do not agree with their education level that you can cancel the exam. (***** see screenshot on Exam Agreement from ISC2) Section 3.1,subsection 6, other indicators that the test scores may not accurately reflect a test takers level of educational achievement. Each exam should be given fairly, and should give every candidate a chance to succeed based on their personal ability.  Also please note on your exam agreement, it also does not mention that candidates will only be given a pass or fail (and as I mentioned I saved a copy of the original exam agreement in case you all tried to change it since my taking of the test), as well as section 3.1 subsection 9 references score reporting.

  
  I was not given a fair exam,and the examination agreement does not say candidates will only receive a pass or fail.  If you all cannot give me my score then you are not upholding the agreement and I look forward to a refund.  I hope to have this resolved here, and I hope to hear from you all soon on this resolution.
  
  Respectfully,
  
  ***************************

• Initial Complaint

  11/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Interesting. I took their CISSP test. Studied their coursework for 6 months. There was 0 information from the coursework on the test. It really seems to me they purposely sell you a class and a test. And the class will not give you anything to help on the test. They know with their accreditation that people will just keep buying the test for a grand. Seems like they should lose their accreditation for that alone. Most education, the class is meant to get you to the finish line and pass a test. ISC2 coursework tells you pretty much everything that won't be on the test.

  Business response

  12/06/2023

  We're sorry to hear **************** had a negative experience with our CISSP course materials and exam. To better understand his concerns and to discuss his feedback, an ISC2 team member will be reaching out to ****************. Additionally, we would like to offer **************** a four-month extension of access to his course materials. The extension's details, as well as any additional questions or concerns of ********************, will be discussed by our team member.

• Initial Complaint

  11/27/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I paid for, studied, and passed the ***** exam in December 2021. My application was denied after waiting for a long time based on my Bar disbarment over 10 years ago. ISC2 never answered my query about the full basis for the decision and the composition of the appeal board. I feel it was arbitrary and discriminatory. I appealed and they denied my appeal finally in September 2022. The delay also caused me financial loss and career problems.I have just finished a cybersecurity contract and returning overseas. I have not been able to get back to the US to retain an attorney.

  Business response

  11/28/2023

  The ISC2 Legal team has been in communication with Dr. ********* regarding his application, initial denial for eligibility, and appeal. Due to the sensitivity of the information discussed, specifics cannot be disclosed in this forum, but ISC2 rendered a decision to deny Dr. *********** appeal after a detailed review of the documentation presented. This denial has already been communicated to Dr. ********** He is encouraged to directly contact ******************************** if he has any additional questions, but the decision to deny his appeal cannot be overturned.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction: March 22, 2023 Amount Paid: ******* Amount Paid for CISSP Online Training and Voucher Nature of Dispute: On May 10, 2023, *************** confirmed that I will 1 year of access to CISSP learning. Please see the attached. My access was expired on September 21, 2023. I sent ISC2 multiple emails and reminders since then. The reply is still awaited. Please issue a full refund or provide me with the service as promised and confirmed by ISC2 (***************).

  Business response

  10/18/2023

  Dear BBB of West *******,

  We are in receipt of the complaint.  ISC2 reached out directly to ************** and successfully addressed his concerns.  At this time, we don't believe any further action is required. 

  Thanks,

  ISC2.  

• Initial Complaint

  06/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 12, 2023 I, *************************, paid for a membership maintenance fee to take my certification from Associate of ISC2 to full Certified Information Systems Security Professional. After 5 phone calls, numerous online chat conversations and emails, my certification still hasn't been switched over. ISC2 claims they started a case and that IT is assisting, but it has been over a month and there have been no results. Every time I call, it is the same response that "the person you are trying to reach is in a meeting/on the phone and will give you a call back soon" but the callback never happens; I can't get any updates from ISC2. I worked hard to earn that certification, submitted an endorsement and paid all the fees required. At this point, ISC2 has stolen my money and wasted my time. I am kindly requesting the BBB to assist with this issue so that ISC2 can finish the job, update my profile to properly reflect my CISSP certification and send me my physical certification in the mail.

  Business response

  06/21/2023

  (ISC)2 Member Support has been in contact with ************ to resolve the issues presented in his complaint. As of the date of this response, his certification and account status has been updated. Should he have any additional questions, we encourage him to please reach back out to ****************************************. 

  Customer response

  06/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  his terrible organization first caused us all to wait more than 10 weeks for their online pilot exam scoring. Then, they sent me a congratulations, saying I passed the exam. And then 3 days later, I get a letter from them claiming that there were "exam irregularities" and that I will be banned from taking the test for 5 years if I don't take it again in August. I have never been accused of anything like this in my life. What a horrible organization. And then they have the nerve to say that they are not accusing me of some form of cheating or violation of some exam rule; rather, they state specifically: "Please note, (ISC)2 is not alleging any misconduct based on this analysis, only that statistical irregularities indicate that this result is not a valid measure of competence."I have ADHD and Anxiety Disorder was told that this analysis was performed on my exam without any consideration to this. They upgraded the format to the test after Being pressured to sign a contract agreement under duress, also called coercion, means you're signing it against your will. They make you sign the agreement only minutes before the test not allowing any test taker to fully read the contract. Maybe something there. In addition to that, they are literally wasting peoples time without giving clear indication of what went wrong. They say irregularity but how can a student prevent such irregularity if they dont know what they did. They are committing fraud by forcing students to fail because they didnt expect that many passes with the *** I am not interested in a retake and restudying for this exam. I want people to beware and spend their money somewhere else. I am tired of the fake responses.

  Business response

  03/31/2023

  The (ISC)2 ******************* team has been in contact with **************** regarding the results of his exam taken on March 14, 2022. During a call on June 28, 2022, the team explained to **************** the reasons for the results invalidation, and provided him with a free retake voucher. This voucher was initiallly valid through August 31, 2022, and was extended to December 31, 2022. As **************** did not take the retake exam by December 31, 2022, we consider this matter closed. 

  Please note, all candidates are advised in advance what to expect on the day of their exam, this includes notice that an exam non-disclosure agreement must be signed prior to taking the exam. They are also able to view the agreement in advance. Information about what can be expected on the exam day can be found on our website: *****************************************;

  Should **************** have any additional questions or concerns regarding his exam results or (ISC)2's exam process, we encourage him to please reach out to our ******************* team directly at *******************. 

  Customer response

  03/31/2023

   
  Complaint: 19868303
  
  I am rejecting this response because:
  
  Thank you for your response regarding my situation with the ***** exam. While I appreciate the explanation for the invalidation of my exam results and the free retake voucher, I feel that the situation raises concerns about the integrity of (ISC)2 and the fairness of the exam administration process.
  As I mentioned in my previous communication, I passed the exam within the guidelines and time frame set by (ISC)2, and I have not been accused of any misconduct or violation of exam rules. Therefore, I feel that I am being unfairly discriminated against by having my results invalidated without a clear explanation or evidence of wrongdoing.
  Additionally, I am currently dealing with significant health issues and have recently experienced the loss of my father and grandfather. The prospect of retaking the exam, especially with the added stress of a previously planned vacation, is overwhelming and I feel that (ISC)2's policies are not taking my personal circumstances into consideration.
  I understand that (ISC)2 has the right to establish and enforce their own policies and procedures, but I urge you to consider the impact of those policies on individual candidates and ensure that they are fair and transparent. I would appreciate further clarification on the reasons for the invalidation of my exam results and any additional accommodations that can be made in light of my personal circumstances.
  Thank you for your attention to this matter.
  Sincerely,

  Business response

  04/04/2023

  As mentioned in the previous response, the (ISC)2 ******************* has already met with **************** and explained the reasons for invalidating his exam results. He was also provided a free exam voucher to retake the exam by December 31, 2022, which he did not take. We encourge him to please contact the (ISC)2 ******************* team directly should he have any additional concerns regarding our testing process, policies, and his exam results. They can be reached at *******************. 

• Initial Complaint

  12/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received an email about a free retake for the ***** exam. The email stated to schedule the exam by Oct 31. I scheduled the exam on Oct 31 for 2 weeks later. After failing the exam I sent an email as the initial email stated. I received a response that I was unable to get a free retake becuase I didn't fit the time constaints of the offer. The initial offer email didn't have any info but the reply to my request for a retake had more info about the offer and a link to the terms. The initial vague email was my only information and I met the requirements. I sent a reply but never heard back. ISC2 needs to make this right as they failed to communicate the entire promotion and didn't give the full terms in the initial email. The last email with full details states " schedule and sit for the exam" but the initial email states "if you schedule your exam by October 31, 2022". ISC2 can't change the terms after the fact. Honor the email you sent first.

  Business response

  12/12/2022

  Pursuant to the terms of the free exam retake voucher promotion located at https://www.isc2.org/landing/free-exam-retake, the offer is only valid for exams purchased and administered between September 1, 2022 and October 31, 2022. A screenshot of the promotion is also attached. In ******************** circumstance, he accessed his PearsonVUE account on October 31, 2022, to schedule the ***** exam on November 16, 2022. Since the exam was adminisered on November 16, 2022, this date falls outside of the terms of the promotion; therefore, **************** is ineligible for the free exam retake voucher. We encourage **************** to please contact ******************* should he have any additional questions on this promotion.

  Customer response

  12/12/2022

   
  Complaint: 18523752
  
  I am rejecting this response because:

  The first email didn't have those terms.  The second email with a link to the terms, which the original email didn't have, had more detail.  Based on the email I was sent and registered from, you need to honor this promotion.  No terms were even in the fine print of the first email that I was basing this registration from.  You made a mistake and need to honor the original email.
  
  Sincerely,
  
  *************************

  Business response

  12/13/2022

  To resolve this issue, a member of our Exams team will be reaching out to **************** directly to provide him with a free CISSP retake voucher. The voucher is valid through March 31, 2023. Please let him know to look out for that e-mail as it will contain all the information he needs to schedule his retake. Should he have any additional questions, please have him contact *******************. 

• Initial Complaint

  10/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ISC2 is offering a retest voucher, which for me is nearly $500. I emailed several times and ISC continues to ignore my emails requesting the voucher for which I am eligible for, per their own website: https://www.isc2.org/Landing/free-exam-retake. I request assistance in getting this from ISC2 as they continue to ignore my emails requesting assistance. The voucher is for *****, which is a CISSP concentration and is covered by their own admission but now they are trying to take that back.

  Business response

  10/31/2022

  The ISC2 Exam Admin team has been in contact with ********************** to explain why he is ineligible for the free exam retake voucher promotion located at https://www.isc2.org/Landing/free-exam-retake. Pursuant to the terms of the promotion, the promotion only applies to a candidates first retake exam only. In ************************ circumstance, he has already taken the first retake exam and is looking to schedule his second retake exam. As the second retake exam is not included in this promotion, ********************** is ineligible for the free exam retake voucher. We encourage ********************** to please contact ******************* should he have any additional questions on this promotion.

  Customer response

  11/01/2022

   
  Complaint: 18329120
  
  I am rejecting this response because: ISC2 is providing false information. ISC2 has not offered to cover a retake or any exam by me for that matter. Not once The ***** exam I took a month ago was paid by ME, ***************************, not ISC2. 
  
  Sincerely,
  
  ***************************

  Business response

  11/04/2022

  As mentioned in our previous response, ********************** is not eligible for the free retake promotion located here: https://www.isc2.org/landing/free-exam-retake. This promotion applies to exams purchased between September 1, 2022 and October 31, 2022. Should an individual fail their initial exam during this time, they are offered a free retake voucher for their first exam retake if they contact **************************** In ************************** circumstance, his initial exam was taken on April 19, 2021. Since his initial exam was purchased last year, his purchase did not qualify for the promotion. Additionally, ********************** sat for his first retake on October 1, 2022. His next exam would be his second retake, which is also outside the terms of the promotion. Should ********************** have any additional questions or comments, we highly recommend he please contact ******************* so that they may assist him directly.

  Customer response

  11/04/2022

   
  Complaint: 18329120
  
  I am rejecting this response because: I am pasting the requirements from ISC2 website. I want to point out that even today, it still does not mention that you are not eligible if you are taking the exam for the second time. Another item that I find extremely frustrating is that it takes a complaint with BBB to get a response. Why wasn't I told any of the below in the several emails I sent you asking for an update? Regarding the requirements, based on what you still offer, I am eligible. Please provide a link to where I m not eligible and the date when that went into effect. I ask for the date simply because your Free Exam Retakes page has already been change to become more restrictive and my request would predate those changes. Please see below to see what you are advertising.

  "No training purchase is required for this special offer. But if you need a quick review, consider Online Self-Paced Training, 20% off when you bundle your exam voucher.
  
  *To claim your free retake, please email *************************** after your unsuccessful exam attempt. Please provide your initial exam results letter and be advised that you must wait 30 days after your first exam for your retake.
  
  Terms & Conditions: Offer valid for exams purchased and administered between September 1, 2022 and October 31, 2022. All eligible candidates must follow the ***** exam retake policy. Offer applies to first exam retake only. Offer not valid for Certified in Cybersecurity exam. Void where prohibited. ***** reserves the right to cancel or modify the terms of this promotion at any time."

   

  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩