ComplaintsforPease Painting, LLC

• Initial Complaint

  03/27/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Date of Transaction - Initial deposit - 2/8/2023- $700, Rest of the payment - 03/02/2023 -$2880 Proof of check is attached.What is the Business committed to provide you - Painting entire 1st floor including celling/wall/baseboard/doors/frames. Filling up the wholes, Patch the cracks.Painting 2nd floor including walls/base boards/doors/casing.Please refer the contract document attached.What is the nature of dispute is -1st Floor -No painting on the 1st floor ceiling (including Kitchen, Dining and Living room area)No paint on the store room (under the stairs)No paint on the door of the kitchen entrance via garage Front entrance door painted but not take care small hole of the s**** 2nd Floor-Guest room's door frame and baseboard not painted Guest room's closet door frame not painted 3rd room's door frame not painted Master bathrooms toilet room's wall not painted Please find the pics attached in the email communication.Whether or not the business has tried to resolve the problem -We asked to refund $1000 as we moved to a different city and the vendor didn't inform about the unfinished jobs. We did unplanned visit to collect some of the items left and found the issues. We hired some other pro to finish the rest of the jobs and paid another $1000. As you can see in the email communication he mentioned he already sent the check, and talking some nonsense things.Account/Order/Tracking number - NA

  Business response

  04/03/2023

  Good morning,

  As you can see in the emails this has been a cycle that makes no sense. There is not one thing we as a company did against our agreement. The home owner changed the agreement in the middle of the cycle and now wants to be paid 1/3rd of the cost of the job for 1 ceiling that was not painted. If you look at the emails you can see where we had it scheduled for the Monday to paint and they refused to let ** in the home to paint. Not because of previous work that was sub par but for no reason at all other than this ridiculous refund request. A refund has been sent twice for the cost of the ceiling. We don't even have to give them that as a refund, as there was no heads up that we could not finish the work and no indication that someone else was finishing it. Because of their actions my guys lost a day of work and our company lost a day of productivity overall. Not only did this customer change a "date that had to be guaranteed" for ** to do the work to the following weekend (which we were able to accomplish) they then asked ** for multiple discounts and then once the contract was signed asked ** to add more work to the scope of work with no added cost. The refund as been returned to me twice now because no one has been home to sign for the mail. The refund will be sent one more time and if it is returned the refund will be canceled.
  

  Customer response

  04/03/2023

   
  Complaint: 19851045
  
  As business knows very well it was a move out paining, so nobody will be there to sign the mail. We moved to a different City now. He can send the check thorough USPS to my old address - ********************************************************************.

  It will be automatically redirected to my new address. Or alternatively he can sent the money through Zelle . Here are the details -

  First Name  - *****

  Last Name - Ghosh
  

  Email - a*****************

  Phone -************

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  02/23/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  We have been trying, unsuccessfully, to recover the $4385.00 for a job that could never be initiated. 3/17/20: Contracted with Pease Painting to paint the interior of our home. The contract was paid in full in advance of the work being initiated. Due to COVID, scheduling the start date was repeatedly pushed forward by mutual consent. 5/3/21: Job scheduled. However, delays again occurred due to lack of paint product availability through Sherwin Williams (confirmed): contractor's preferred products. 6/14/21: Due to the difficulties with product availability as well as some communication difficulties we notified the contractor that we were cancelling the contract. 6/15/21: Nick responded and stated that he would put our refund in processing. 12/10/21: Our last communication attempt to secure our refund did not receive a response. We are requesting that the BBB attempt to facilitate a resolution to this issue. A complete transcript of texts between 4/12/21 and 12/10/21 is available upon request.

  Business response

  03/04/2022

  Business Response /* (1000, 5, 2022/02/24) */ Immediately after hearing that this wasnt taken care of our finance department was talked to regarding the matter. They couldn't get resolution with the credit card company due to some perk that was received when using the funds. At that point the ball was dropped on getting the partial refund handled. That person has been let to of. A check will be sent out Wednesday for the refund amount. I already sent a message to the owner as well letting them know. Consumer Response /* (2000, 7, 2022/02/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for such a quick response. I am confident that this will be resolved.

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