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ComplaintsforSavings Seeker, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I requested to cancel my father's savings seeker service on 7/7/2023 however they continued to bill him after I requested cancellation. I requested cancellation again on 8/7 and was told that the previous cancellation was just a reduction in the price and not a true cancellation. This company makes it extremely difficult to cancel services and also signed me up for four other completely unwanted services all owned by the same person which I had to cancel individually. They are preying on senior citizens who are not tech savvy and make it almost impossible to cancel services once they start billing.Business response
03/28/2024
Dear ******,
As per your request, your fathers account (***********************************) has been canceled under the cancellation number # ****** and the amount that was charged to you has been refunded. There will be no further charges to your account.
According to our records, the service has been provided as requested since 07/07/2023. We regret your bad experience with us.We appreciate your feedback on this matter, as this is not the way we do business.
Please feel free to contact us at ************ if you have any questions.
Sincerely,
Customer Support Team.Customer response
03/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Customer response
03/29/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.