Complaints

This profile includes complaints for PODS Moving & Storage's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  PODS Moving & Storage

  13535 Feather Sound Drive Clearwater, FL 33762-2259

  
• 

  PODs of Evansville

  3350 Claremont Ave Evansville, IN 47712-4882

• 

  PODS Moving & Storage

  3705 62nd Ave N Pinellas Park, FL 33781-6001

  
• 

  PODS Moving & Storage

  1871 Massaro Blvd Tampa, FL 33619-3013

  
• 

  PODS Moving & Storage

  18450 Showalter Rd Hagerstown, MD 21742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are in the process of selling our home and moving. We had heard that PODS was a good reliable company to use. We ordered an 8" POD which was delivered without any issues. This 8" POD was scheduled to be picked up today, 9/25/2015, BEFORE the 16" POD was scheduled to be delivered. This 8" POD remains on my driveway as I am writing this note. The truck driver called me this morning notifying me that he was on the way with the 16" POD. I called the PODs number and now we are scheduled for an Oct 7th pick up of the 8" POD and drop off of the 16" POD. This is unacceptable. We had a moving crew scheduled for Oct 7th to move our larger items into the 16" POD, which required a change fee ($600). I remain without any confidence that the **** will be picked up on the 7th before the 16" POD or if there will be any pick up and deliveries at all. This of course is adding a huge amount of stress and considerable monies lost from our side due to PODS incompetence and lack of communication.

• Initial Complaint

  Date:09/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Timeframe was promised for delivery of one container, Pods was advised I had solution for shipping ready if they were unable to meet necessary timeline

  

  Business Response

  Date: 09/22/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer ***** ********.
  On September 19, 2025, our PODS advocate reached out to ***** ********  to discuss the next steps in the claims process. We offered the customer a settlement refund, which they declined. As a gesture of goodwill, we have extended an additional offer equivalent to one month of service for the container. This represents the maximum amount we are able to offer, and the resolution has been reviewed and approved by our senior leadership team as appropriate given the circumstances of this delay.
  We understand that the customer needed to purchase tools for a client project; however, PODS cannot cover the cost of personal or business items purchased as a result of delays. Such consequential expenses fall outside the scope of our rental agreement. We believe the settlement offer previously presented is fair and appropriate. While we have carefully considered the additional feedback provided, no further compensation beyond what has already been extended is warranted.
  Thank you for your attention to this matter.

  Customer Answer

  Date: 09/23/2025

  Pod's closed my case the 1st time without ever giving me the courtesy of a phone call or email prior to reaching out to the BBB. I was never offered anything except the one month storage as indicated above after BBB contact. Recordings they have from early June show they assured me of late June delivery even through their own staff they had no possible way to make that happen. I supplied receipts of items I had to purchase and offered Pod's to refund 50% of the shipping cost for one container which was less than my hard costs associated with their delay. I supplied photos showing contents of Pod on day it was delivered showing significant amount of tools were loaded in the container. Pod's knowingly sold their service under fraudulent circumstances by purposefully lying about logistics having a solution, which is not covered under their "we are not responsible for delays" as they knew I was working with ****** to ensure on-time delivery of these items and didn't want to lose revenue.

  Actions by Pod's conduct appears criminal but I will leave that to the Attorney General of Florida to decide. Knowingly misleading an individual for profit is a breach of FTC laws which are also being reviewed. Pod's caused financial harm even when I specifically stated I could find an alternative if they were unable to accommodate delivery window prior to container being loaded or scheduled for sailing. My original offer still stands, I did not argue 2nd Pod as it knowing fell under unforeseen delays and I was advised of the delay and paid storage even when I disagree I am responsible for storage when outside of my control. For Pod's to dismiss responsibility of conduct of their own staff and hiding behind corporate lawyers over finding reasonable common ground is appalling and all customers need full disclosure before making any decision to do business with Pod's or like companies.

  Attached is original dispute with **** as I was never able to reach anyone beyond level 1 support at Pod's for months. I did receive a call after dispute from collections threating me to give back the money or go to 3rd party. *** from collections did listen and opened a case for me to assist in a partial refund review, and advised 5-7 business days was typical. 5 weeks went by, 2 calls with promised escalation went unanswered. Case closed with no call ever, until day after BBB complaint was filed. Screenshots were done repeatedly during waiting of delivery, they always show the original information on timing Pod's quoted, though one Pod's associate stated customer portal is erroneous information and is not accurate or to be used for tracking, and only they can really see what is happening with customers belongings.  

  Complaint: 23888733
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 09/26/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** ********.
  After a complete and thorough review, we have determined that the resolution previously provided was appropriate. In the spirit of delivering the best possible customer experience, we revisited the matter upon receipt of the additional feedback. Following this comprehensive review, PODS position remains unchanged.
  While the situation resulted in a brief delay, the redelivery was successfully rescheduled for July 23, 2025. As a gesture of goodwill, we extended an accommodation beyond what is required under the terms of the rental agreement. The agreement, which the customer signed on April 22, 2025, clearly outlines that PODS is not responsible for delays. Customers can access the full rental agreement online at ****************************** under order documents.
  We appreciate your understanding and remain committed to providing fair, transparent, and high-quality service. Based on this information, we respectfully request that this case be closed as resolved.

  Customer Answer

  Date: 09/26/2025

   
  Complaint: 23888733
  
  I am rejecting this response because:

  I knew Pod's would hide behind their policy outline, however they caused the delay and not pasha by misrepresenting their ability to perform. While the BBB no longer needs to contact Pod's on my behalf, my complaint still stands. Pod's committed fraud intentionally for profit. I do not wish my complaint and contents contained in my complaint to be removed from BBB website as consumers should have all facts on large companies and their efforts to deceive customers.  
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:09/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with PODS for a long-distance move. I requested delivery of my container to my new address on August 18, 2025, but PODS did not deliver until September 3, 2025, nearly three weeks late. This delay was entirely due to PODS scheduling and the Labor Day holiday.Because of this, I was billed for another monthly cycle of $403.95 (Invoice #PODS010212100, dated 9/5/25), which included $349 for rental/storage. A PODS representative specifically told me this September charge would be waived due to the delay, but the charge was still ********** addition, I was charged $134.25 (Invoice #PODS010206346, dated 9/3/25) as a redelivery fee to my new address. This is duplicative because I had already been charged significant mileage and transportation fees earlier in my move. This fee was not clearly disclosed when I booked.I also had to fight to receive a refund of $882.18, which PODS had overcharged me. It took multiple conversations with different representatives before the refund was finally issued. This shows a troubling pattern of PODS charging customers without explanation or notification, forcing them to chase down their own money.I have now contacted PODS numerous times by chat, wasting hours of my time trying to resolve issues that were not my fault. Most recently, in their live chat, I asked multiple times for escalation to a manager, but the representatives refused, saying no case number could be created and that escalation was not an option. I was told I would have to call separately instead. This refusal to escalate through their own support channel is unacceptable and unprofessional.This entire experience has been stressful, time-consuming, and unfair.Resolution Requested:-Refund of $538.20 ($403.95 rental/storage + $134.25 delivery fee).-Correction of billing practices to ensure customers are not billed for unreasonable delivery delays or duplicative fees.

  

  Business Response

  Date: 09/16/2025

  I am in receipt of your correspondence concerning PODS customer, ********* *****.    On September 15th, 2025, our PODS advocate was in communication with ********* ***** to address their scheduling & billing concerns.  We look forward to working with ********* ***** in the hopes of reaching an amicable resolution
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ********* ***** may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that ********* ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:09/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 13th Pods came to retrieve one of two pods located in our driveway. Our driveway has a slight incline, but instead of taking that into consideration, the driver backed the truck up so forecfully that they bottomed out the * bar leaving the back tires spining in the air. *his resulted in damage to 5 interlocking bricks in the driveway and damage to a second pod in the driveway. During the whole encounter, the driver left his earphones in and was blatantly disrespectful. A few days later the second pod was removed by a different driver who took care not to damage the driveway, showing it was certainly possible to remove pods from the drive without causing damage. I have filed two claims with Pods and both have been denied citing a waiver I signed. However, as far as I am concerned, the waiver doesn't cover blatant driver negligence as there would stilll be a duty of care to act reasonably. Clearly this was not the case and Pods should be required to pay to fix the damage.

  

  Business Response

  Date: 09/17/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, ***** and ******* Miles   On September 17, 2025,contact to discuss the issue was initiated with Mrs. ***** in order to address her concerns and work on a resolution. 
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that *** and Mrs. ***** *** have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that *** and Mrs. ***** experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:09/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the scheduling of the delivery of our two 16ft pods to be delivered on the 5th. The Pods driver delivered one pod that did NOT belong to us. We told the driver who continued to reload it and told him we didn't think it fair we be delivered a second delivery fee for a PODs Company MISTAKE. He assured us we would not and that our pod would be delivered the next day. In checking an email we received from Pods it noted our Pod could not be delivered due to obstructions on our property. That was a blatant lie. The driver had someone elses pod. Someone from ****** *****. I immediately called pods again about the lie and spoke with a representative who also confirmed that we would NOT be charged for their mistake. Well in checking our bank account I noticed that Pods did indeed charge us ****** on top of the ****** we had previously been charged for the delivery. Thats another story. I immediately called pods again and the representative assured it was just a pre authorization and would not go through. IT HAS GONE THROUGH our bank and we require a return of the ****** which was charged on 9/7/25. Pods has charged us a fee for a PODS MISTAKE! We expect this to be refunded and corrected at once. I have never been so disappointed in a company.

  

  Business Response

  Date: 09/11/2025

  I am in receipt of your correspondence regarding PODS customer ********* *****. On September 9, 2025, we attempted to contact Ms. ***** to discuss the matter and work toward a resolution. As we were unable to connect, a voicemail was left the same day advising that an email would follow. The account review has since been completed, and we can confirm that no duplicate charge occurred. At this time, we are awaiting the customers response.

  
  We place tremendous value on our customers and strive to uphold the highest standards in the industry. We sincerely regret any inconvenience Ms. ***** may have experienced. PODS Enterprises, LLC takes pride in delivering quality customer service and takes seriously any instance where a customer is not completely satisfied. When concerns are raised, we review the processes involved and take appropriate measures to address the feedback provided.

  Customer Answer

  Date: 09/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:09/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used PODS to move from *******, ** to **********, **. After unpacking, the PODS were picked up from my home within the scheduled timeframe. Weeks later, I began receiving repeated and harassing calls from their collection center claiming I still have a *** in my possession and demanding both storage and pickup fees. This is completely false the *** in question was picked up by PODS, and I no longer have ***** support my claim, I have attached an email from PODS that clearly shows the scheduled pickup date and confirmation that they were coming to remove the container. Despite this documentation, PODS refuses to acknowledge their mistake or check their own records. Instead, they continue to pressure me with phone calls and fabricated charges.When I called customer service to escalate the matter, I was told that there is no such thing as a supervisor. I was dismissed outright and denied the ability to escalate my concerns. Yet when my husband got on the phone moments later and demanded a supervisor, one suddenly became available. This demonstrates not only that they were dishonest with me, but also that they treated me differently simply because I am a woman. Their behavior was misleading, dismissive, and ****************** PODS is attempting to charge me for storage fees and even a pickup fee for the very container they claim they never picked up. This is absurd and unacceptable. I followed all instructions, returned the PODS on time, and fulfilled every obligation as a customer. ********************** is attempting to hold me financially responsible for their own failures in recordkeeping and accountability.I am requesting that these false charges be removed immediately, that all collection calls stop, and that my account be cleared of any balance related to this fabricated claim. PODSs handling of this matter has been unprofessional, misleading, and predatory.

  

  Business Response

  Date: 09/15/2025

  I am in receipt of your correspondence regarding PODS Enterprises, LLC customer, **** *********. On September 10, 2025, our PODS Advocate contacted Mr. ********* to discuss the next steps in the claims process.
  We have since closed the PODS account and refunded both the monthly rental fee and the final pick-up fee. As of September 10, 2025, we confirmed with Mr. ********* that the matter was resolved to his satisfaction.
  Accordingly, we respectfully request that this complaint be closed as resolved. Thank you.

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a quote to have a PODS storage container placed on my property. Quotes for $337.75 for delivery, a months rent and pickup. After the container was picked up at the 30 day date, I was billed as charge to my debit card, another $72.50 for Container pickup that I had already paid for. This was set on a blacktop paved surface, not gravel. PODs is saying it was another $25 for the Gravel surface, which it is not and the second invoice bills another $72.50 for pickup, already paid in original charge on my card on the date of the order. They already charged $321.53 when ordered and the end charge should have been no more that $16.22. even if it was gravel, but it is not. They are fraudulently charging more for no reason whatsoever.

  

  Business Response

  Date: 09/05/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** *****. A review of the matter that gave rise to this complaint has been completed, and the customer has been contacted by a ********************** Customer Advocate for assistance.
  
  According to our records, **** ***** booked her order online on August 1, 2025. All applicable fees were presented at the time of booking, based on the information entered. An order confirmation was generated and included pricing details and billing dates associated with the service.
  As part of the booking process, a Non-Paved Surface Waiver was electronically signed, acknowledging that the delivery location was a non-paved area. This is why the non-paved surface fee was assessed, as outlined in the order confirmation.
  However, as a gesture of goodwill, a refund for the non-paved surface fee has been approved. Refunds typically take 710 business days to be processed and reflected on the original payment method.
  
  PODS greatly values our customers and is committed to delivering service that reflects the highest standards in the industry. We regret any inconvenience the customer may have experienced and are genuinely sorry their expectations were not met. We take all customer feedback seriously and use it as an opportunity to review internal processes and implement improvements where necessary.

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23833380
  
  I am rejecting this response because:

  This business has sent me an email stating they have refunded me $27.16 for the fee charged for "unpaved surface". They still owe back appx. $44.84 which included charging more for the pickup that I had already paid for.
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 09/08/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, **** *****.
  A thorough review of the matter that gave rise to this complaint has been completed. In addition to the previously issued refund for the unpaved surface fee, we also conducted a full review of Ms. ****** billing concerns regarding the final pick-up charge. Our records confirm that she was not double charged for this service. The charge applied reflects the agreed-upon rate at the time of booking, and no duplicate billing was identified.
  The customer was contacted by a ********************** Customer Advocate, who communicated the findings and resolution of the issue.

• Initial Complaint

  Date:08/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The initial call with the *** explained a 5-bedroom house with a den and items in the garage. Was quoted 2 pods. On Monday, August 25, 2025, delivery day, only 1 was delivered because the 2nd pod opening needed to be reversed and therefore was scheduled for the following day, Tuesday. On August 26, 2025, the second POD arrived still facing the incorrect way, with the door facing the house. I accepted it because the movers were coming the following day. On August 27, 2025, movers loaded the PODS and discovered an additional POD was needed. I called to order another POD and was advised it will arrived the following morning between 7am -9am, which worked because the movers could come early in the morning to finish. Later in the evening I received an email advising that delivery would be between 5pm - 8pm on August 28. On August 28, 2025, at 7pm I received a call from PODS *** informing me that the delivery will not arrive today at all. The movers charged $160 for the last-minute cancellation. In addition I was informed the other POD would arrive on August 30, 2025. I am moving across country this us cutting into my time and costing extra money. PODS **** need to do a better job of advising of how many Pods is actually are required to complete the job.

  

  Business Response

  Date: 09/05/2025

  I am in receipt of your correspondence concerning PODS customer, ****** *********.  On September 3rd, 2025, our PODS advocate spoke with  ****** ********* to discuss scheduling concerns and their experience with using our service.  We are currently working with ****** ********* in the hopes of reaching an amicable resolution.
  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that ****** ********* may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that Kaniko Neighbors experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  yes the ft worth location for pods has ruined my life entirely. all my belonging were ruined, they lie and need to be investigated for falsifying documents, and payments as well. and they try to illegally hold on to your belongings as well. and i actually have pictures and a video of my belongings with rat droppings and rats all up and through my stuff. they need to be investigated

  

  Business Response

  Date: 09/03/2025

  I acknowledge receipt of your correspondence regarding the customer from **********************, Divine ******. Please note that the *** contents coverage purchased by the customer is managed by a third-party company, ************, and not by PODS Enterprises, LLC. Therefore, we can only provide information on how the coverage was initially presented. Since ************ oversees the claim review process and makes the final determination, any disputes or requests for updates regarding the claim should be directed to them.
  Given that the customer's concerns are specifically related to the denial of the claim, we kindly request that this complaint be removed from PODS Enterprises, LLC and forwarded to ************ at ******************************************************. When forwarding, please reference the complaint filed with the West Florida BBB, complaint # [23687524 ], on behalf of Divine ******.
  Should the customer wish to dispute the denial of their claim, they will need to contact ************ directly in writing or by responding to their emailed communications and follow their dispute process.
  At PODS Enterprises, LLC, we highly value our customers and are committed to maintaining the highest standards in the industry. We deeply regret any inconvenience Divine ****** may have experienced. We take pride in our quality customer service and are disappointed that Divine ****** feels their experience did not meet our usual standards. We sincerely apologize for any dissatisfaction and appreciate the opportunity to review and address the processes that led to the customers feedback. With this response, ********************** considers the matter appropriately addressed and forwarded.

  Customer Answer

  Date: 09/04/2025

   
  Complaint: 23687524
  
  I am rejecting this response because: I have literally lost everything their was literally rat droppings on my son's things everything was destroyed I will be taking it up with my lawyer... I have evidence beyond evidence they even lied about documents and called it fake even though it has their name on the documents sent to me. So pods are liars and I'm letting the world know that they are. I'm a top rated ****** reviewer and people take my opinion seriously. 
  
  Sincerely,
  
  Divine ******

  

  Business Response

  Date: 09/05/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, Divine ******. Per our previous response on 09/03/2025. PODS Enterprises, LLCs position on this matter remains unchanged. Please be advised that the Contents Protection Option (CPO) coverage you purchased is administered by a third-party company, ************, not by PODS Enterprises, LLC. As such, we can only provide information regarding how the coverage was initially presented.
  
  ************ is responsible for reviewing claims and making the final determination. Therefore, any questions, disputes, or requests for updates about your claim should be directed to ************ directly.
  
  Since your concerns relate specifically to the denial of your claim, we kindly ask that this complaint be removed from PODS Enterprises, LLC and forwarded to ************ at:
  
  ***********************************
  *****************
  
  Please reference the ************ BBB complaint number [********], filed on behalf of *******************, when submitting your complaint.
  
  If you wish to dispute the claim denial, you must contact ************ in writing or respond to their email communications and follow their dispute process.
  
  While we regret that we cannot change our position on this issue, please be assured that your case was thoroughly reviewed to ensure accuracy.
  

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved from ******* to *****. We ordered 2 16 Pods for the move. The drop off went fine. The move was fineHOWEVER..We called for the Pods to be redelivered on the TWELFTH of the month. They offered to deliver it on the 19th. On the 16th (their billing cycle) they charged us for a whole months rental of $877.48 for the THREE DAYS that they couldnt deliver them. They have NO Pro Rate!! That is a huge ripoff! I called to dispute the charge. They sent my request over for a review with their Pods Advocacy, and dismissed my case in THEIR FAVOR! Of course they did! That is half my monthly Social Security check for THREE DAYS! Please help.

  

  Business Response

  Date: 09/08/2025

   I am in receipt of your correspondence concerning PODS customer, *** ******** Pederson .  On  September 3 and September 5th , to contact to discuss the issue was initiated with *** ******** Pederson in order to address scheduling concerns.  We currently awaiting *** ******** Pederson  response.  
  We place tremendous value on our customers and strive to attain the highest standards in the industry. We sincerely regret any inconvenience that scheduling delay  may have endured.   PODS Enterprises, LLC prides itself on its quality customer service and we regret that experienced anything less.  We sincerely apologize for any instance where a customer is not completely satisfied with a PODS experience.  When a customer notifies our company of a less than satisfactory experience, we endeavor to review the processes that gave rise to the customer feedback and take appropriate measures to address their comments.

  Customer Answer

  Date: 09/08/2025

   
  Complaint: 23807173
  
  I am rejecting this response because:
  They didnt resolve the issue yet. I responded to them. My response was delayed because my mother is under ************ and I had to fly to ******* for impromptu visit. 
  Sincerely,
  
  *** Mcmillan ********

  

  Business Response

  Date: 09/11/2025

  I am in receipt of your correspondence concerning PODS Enterprises, LLC customer, *** ********. On September 10th, 2025, our PODS advocate reached out to Ms. ***** to discuss the next steps in the claims process.  We have offered the customer a settlement refund, and they have accepted. As of September 10th, 2025 resolution reached, we have confirmed with *** ******** that the issue was addressed to their satisfaction. Based on this, we ask that you close this complaint as resolved. Thank you.

  Customer Answer

  Date: 09/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** Mcmillan ********