Business ProfileforPostcardMania

Good morning. I am filing this complaint after multiple attempts to try and cancel and get a refund on the remaining cards I purchased. this spring I paid $4500 to have ****** postcards sent to clients, split into 5000 to be sent at a time. The first order I was assured that the cards would make it well in advance of the promo expiration date printed on the card. However, the cards were not actually sent for 4 weeks. People didn't even start getting the cards until 3 days before the promotion ended, so I got approximately 5 customers out of this initiative. This was entirely due to Post Card Mania not shipping these out. I called to cancel and get a refund after this disaster and complete waste of money, but after 4 attempts and being sent to voicemail, I was informed that this would not happen again. I thought I would give them another try for the 2nd mailing. No refund or remailing was offered for the first campaign. During the 1st mailing I submitted artwork for a 4th of July promotion, but freaked out after it took 4 weeks to get the 1st promotion out and changed the date to July 22. They sent approximately half of the 2nd mailing to ********, 200 miles away from where I service. I have received approximately 0.01% return total on my promotion, which is abysmal and I place this blame entirely on Post Card Mania. Now they are saying that I signed a document consenting to have the July 4th promotion printed, and there is nothing they can do. I want a refund on the remaining cards that have not gone out to customers. This campaign has been an unmitigated disaster and has almost put me out of business, and again the fault is entirely with Postcard Mania.