5 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from MATILDA W
1 star05/03/2024
Purchased a pair of shoes from Peltz through Amazon. In the box was a red note,"Do not return to Amazon, take it to any store" Tried to return it to our local store and the manager refused. Great Customer service???
Peltz Shoes Response
05/06/2024
I want to say that I'm so sorry to hear about the troubles you've had with returning your shoes. We're all about spreading shoe joy and ensuring our customers have an amazing experience, so it's really disheartening to hear that this wasn't the case for you. Our amazing fit experts and customer support team are here to help you out, though! Please reach out to me at ********************************** with all details of your order and a good contact number. I will immediately correct this situation upon speaking with you. We value your trust in us, and we want to make sure you receive the quality and service you deserve!Review from Michelle M
1 star04/18/2024
Never received my order. I wish I read their reviews prior to ordering from this seller on Amazon, because if I had read all of the horrible reviews I would never even consider ordering from this company. Additionally, there was almost one or more reviews described either customer had not received their order, like me, or the wrong item was delivered.Review from Tania K
1 star08/05/2022
Shoes never arrived. Every time I called customer service, they told me the old story about Fedex being delayed. This company is a fraud.Peltz Shoes Response
08/23/2022
Thank you for reaching out to us with a review. The feedback that you provide for us helps us to better improve. After further investigation, this item was lost in transit and our team had to follow the lost package procedures to come to a resolution. I was able to do further research and at this time we have processed a full refund back to your original form of payment due to this carrier issue. We strive to be the perfect fit from the service down to the actual fit of the shoes. We are here to assist you with any future things you may need.Customer Response
08/24/2022
The refund was issued, but not because of your research, but was because I requested Paypal to look into it and opened a charge dispute. I have the money back and that is solved, but it's an uneasy feeling to know that you guys are still there with your fraudulent business practices.Peltz Shoes Response
08/26/2022
Customer satisfaction is always the number one priority for us at Peltz Shoes. We have policies and procedures in place to help us protect our consumers. Although the process may take longer than hoped for we come to resolutions in favor of our customers and that keeps them shopping with us. We hope that you will give us another chance in the future to serve you again and make things the Perfect Fit.Review from John M
1 star04/20/2022
Received product 03/18/22 - dropped off at US Post Office 03-19. This return via Peltz using Fed Ex Economy is STILL IN TRANSIT 04-20-22. YOU READ THAT CORRECTLY ! A MONTH -that's 32 days later & still not delivered to Peltz return facility in Greenwood, IN. which, by the way, is 229 miles ( 4 hour drive from my home ). WOW !Review from Priscilla D
1 star12/21/2021
I wouldnt give a star at all!! Customer service is rude and still have not received a email confirming my order. I paid for 2 day shipping and it never shipped out so I called to see where it was at and they rudly said that there is a processing time. Buyers beware!!
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