Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my roof installed January 2018. In November 2024 I noticed that part of the roof was separating at the ***** and I contacted the company, by email, concerning this issue. They emailed me back 2 days later saying that someone would contact me from the service department no one ever did. I contacted them again on 12-6 telling them that no one ever came out and did not get a response from them. I contacted them again on ***** *****. Someone from the company finally came out on 2-5-2025 and took some pictures and said that I would be hearing from the company. I hadn't heard any thing from the company so I contacted them again on 3-5-2025 about the pictures and have yet to hear from Comfort Cover. Hurricane season is coming upon us again and I need them to repair the product that they installed or replace the roof and install it correctly.

  

  Business Response

  Date: 04/29/2025

  When our technician inspected your roof, he found the edges to have been damaged from wind blown storm damage, which is not covered under your warranty. There were several other homes in your park which sustained similar damage also. If you have not already done so, we advise you contact your insurance company. We would be glad to work with them regarding our findings, if you like. Our service manager will call you to discuss with you.

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted with Comfort Cover Systems to install a new roof damaged by hurricane which was partially completed on 12/13/25. We had a porch cover contracted that was going to meet the new roof area. We were told at that time that they couldnt finish the roof until the porch cover was installed and they didnt have enough material to finish the job anyway.The new porch construction was completed on 1/25/25. I called Comfort Cover the following week and had to leave a message that we were ready for the roof to be finished. I was told that someone would call me back. We waited 1 week and called again. I gave the same info again and was told they would have someone call back and they needed new pictures. No response for another week. On approximately Feb 6, 2025 a *** came and took new pictures along with photos of all the documents we had concerning the roof. We paid in full Dec. 13, 2025.I placed a third call, left the same message, was told I would get a call back but again, no response. Called for the fourth time today, Feb. 21. When I called, I was again told that the manager would call me back. At this point I expressed my dissatisfaction of not getting any phone calls back when promised. I am so frustrated that I did inform them that I was going to reach out to the BBB. I need help in getting our work finished and hoping you can help.About an hour later a different person called me back but not to address our issue. She simply informed me that she would get with the manager and call back next week. Same story, no results.I feel like Comfort Cover Systems should also offer a payment back to us for about ******** due to the anxiety, frustration and stress associated with them in trying to get our job completed.

  

  Business Response

  Date: 03/14/2025

  There seems to be some confusion. Our contract was to cover the main home and carport. The addition was not included in the contract (copy attached). The contract was to reskin (replace the membrane roof only, not replace the insulation). When the installers started the job, it became evident from the hurricane damage, there was damage to the insulation and it needed replaced also. The sales representative got with the homeowner and explained the difference and an adjusted amount was agreed upon. We need to have the sales representative go back out to meet with the customer to explain.

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Comfort covers come out to give me an estimate on roof repair after hurricane ******. I live in a manufactured home in ******** ********They came out, looked over the whole roof and gave me an estimate. I agreed about a month and a half later the crew came out put a new Comfort cover roof on my house which I am pleased with However while their crew was installing the cover, they stepped on my lanai roof and bent the metal which caused a dip in the roof where. water can accumulate along with a buldge in the ceiling my lanai. Ive contacted them several times to resolve the issue they sent someone out twice **** times they basically blew me off. The first ****** said too bad. It was my responsibility to fix it. The second ****** said dont worry about it.if you paint the ceiling you wont be able to tell. I received a email from Them yesterday stating they would paint portions of the ceiling where they cut off the nails that came through my lanai roof. I had a company out yesterday to give me an estimate on repair that would need to be done and the repair would cost $5600. I stopped payment on the check when I wasnt getting any response initially. I still fully intend to pay for it, but I want them to address the damage that they caused imy roof. The latest letter also indicated that the damage couldve been caused from ****** not them but when they give me an estimate, they gave me an estimate for the whole roof and if that damage was there when they gave me an estimate, I assume they wouldve brought it to my attention. They are trying every way to not address the situation. Its sad that companies after a. Historic hurricane, which affected so many people in ****************** are bent on taking advantage of elderly widow people because they think they can

  

  Business Response

  Date: 01/30/2025

  There has been a lot of confusion and miscommunication regarding this. I spoke with the customer and the customer's neighbor on her behalf in December. Then her daughter emailed me several times. The daughter stated I was to funnel all communication through her, which I did. It is common for us to speak with family members on their parents' behalf. Then the daughter filed with BBB and stated she told me to only go through her and falsely stated in spite of her request I didn't do that. 

  The daughter has falsely accused me personally and has chosen to slander our company via reviews on the internet. It is our desire to remedy the situation. In retrospect, we should have only communicated with the homeowner whom we have the contract with. It was presented to me the homeowner was elderly and needed assistance so we would not take advantage of a senior citizen. The majority of our jobs are with senior citizens, and we welcome calls from sons and/or daughters if they have questions or concerns. In light of the threats and emails received, I'm beginning to realize I need to go another route in this situation and let legal handle this. I filed a claim with our liability insurance company last week. The insurance company stated they would be in touch with the homeowner and us and we would go from there. Obviously they are very backed up with claims from the hurricanes so it may take some time. 

  Due to the daughter's request, I have not spoken with the homeowner since the daughter emailed me. 

  In light of the events stated above, I feel this is the best way to handle this. Once the insurance adjuster contacts us, I must resume contact with the homeowner.

   

   

   

  Customer Answer

  Date: 01/31/2025

   
  Complaint: 22823812
  
  I am rejecting this response because we have yet to receive a concrete, actionable plan from Comfort Cover Systems to address and repair the damage their workers caused to my mother's property.
  
  While I appreciate the companys continued attention to this matter, I need to address several points to clarify the situation and ensure we can move forward toward a resolution.
  
  First, I want to reiterate that all communication has been made in good faith to resolve the issues surrounding the damage caused to my mothers lanai roof. As the company is aware, the lanai roof was damaged by their workers and subcontractors during the installation of the main roof on my mothers home.
  
  While I acknowledge that there may have been some confusion regarding who the primary point of contact should be, my role as my mothers advocate and decision-maker should not be an obstacle to communication. As we clearly stated, all communication should be directed through me, which is why I filed the BBB complaint on behalf of my mother. The intent was never to complicate matters but to ensure that the situation was addressed properly, given that my mother is a senior citizen, and we wanted to avoid any undue stress on her.
  
  Additionally, the BBB complaint was only filed after multiple unsuccessful attempts to resolve this matter directly with Comfort Cover Systems. The company was unwilling to take action to repair the damage, offering only a solution that involved cutting off the protruding screws and painting the interior. That proposal was not only inadequate, but it also seemed dismissive of the real structural issues. In fact, the proposed resolution was essentially as ineffective as attempting to fix the damage with bubble gum and zip ties.
  
  It is disappointing that instead of addressing the actual issues at hand, the company has focused on discrediting our account of events. We remain open to a fair and reasonable resolution and would appreciate the companys focus on repairing the damage rather than deflecting blame.
  
  Regarding the online reviews, I want to clarify that the reviews were written in good faith, based on our genuine experience with Comfort Cover Systems. I have been transparent in expressing our frustration with how this situation has been handled, particularly the companys refusal to take responsibility for the damage caused to my mothers property.
  
  I also informed Comfort Cover Systems that I would be happy to withdraw the BBB complaint and update the online reviews once a viable resolution was proposed and the issue was resolved. Unfortunately, the company did not respond to that request.
  
  If a claim has indeed been filed with their insurance company, as I suggested in a prior email to them, we are requesting the name of both the insurance carrier and the claim number so we can obtain a clear timeline for when we can expect the insurance adjuster to contact us.
  
  At this point, I am highly skeptical that a claim has been filed and question whether their most recent response to the BBB complaint was intended to close the matter without taking responsibility for the damage caused.
  
  Before this complaint can be resolved, it is imperative that we receive a concrete action plan from Comfort Cover Systems that addresses the proper resolution of the damage and provides a clear timeline for the necessary repairs.
  
  Kind regards-

  ****** ******
  

  

  Business Response

  Date: 02/11/2025

  We are getting nowhere back and forth in writing except both of us defending ourselves and wasting time. We would like to schedule an onsite meeting Tuesday 2/18/25. Please let me know if this works for you and if so, what time please?

  Additionally, I do not lie and I don't appreciate the insinuation that I did.

   

   

• Initial Complaint

  Date:11/19/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ins agent required an updated inspection for my Citizens hurricane coverage. She said my coverage will terminate unless the ponding areas of the roof were fixed. I have a lifetime warranty but Comfort Coversystem has been non responsive to my phone calls and emails. Ive attached all related documents

  

  Business Response

  Date: 01/16/2025

  Due to the amount of substantial damage caused by Hurricanes ****** and ******, we are considerably backed up on service call requests. We are sorry the homeowner is experiencing issues with their insurance company. We are hearing of multiple reasons insurance companies are cancelling homeowner policies to reduce their exposure. The homeowner's roof warranty covers against leaks. Areas of "bird bathing" are normal on flat or almost flat roofs and are reasons homeowners and commercial businesses choose single ply membrane systems, as it does not interfere with the integrity of the roofing system. 

  We should have a service technician out to inspect the roof withing the next 2-3 weeks, but there is nothing we can do about the low spots on the roof. When the roof was installed, a permit was pulled, it was installed according to the current building code at that time and passed final inspection. 

  Customer Answer

  Date: 01/16/2025

   
  Complaint: 22577817
  
  I am rejecting this response because:

  I reject Comfort Covers System response, both as insincere and unprofessional 

  
  

  I both called and emailed them the inspection report on Nov 13, 2014, and followed up with the email from the insurance agent on Nov 18, 2024 regarding the imminent loss of my hurricane coverage. The company never responded. 

  
  

  Their statement that roof ponding is expected and will not be corrected is outrageous - as that defect was not disclosed at the time of sale nor in their brochure, instead their advertising and website shows beautifully sloped roof product and boasts a lifetime warranty. Who would buy a $6,000 roof that would sink and cause ponding within a few years of installation? The ponding will lead to major damage quickly, which is why it is a defect to insurance coverage. 

  
  

  My hurricane coverage lapses Feb 1, 2025 solely because of this roof, which is only a few years old. Losing my coverage will leave me vulnerable to the weather and potential hurricane damage - I have invested significantly into the complete 100% renovation of my home.

  
  

  I expect the roofing company to immediately repair the multiple ponding areas on my roof that have been identified by the inspection as being areas of probable leaks and abide by their advertising and warranty. 

  
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 01/21/2025

  Has your insurance company been covering you since the roof installation in 2016 and now denying coverage?

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22577817
  
  I am rejecting this response because:

  My Citizens hurricane insurance policy has been in effect since 2/1/2017, following installation of the roof currently at issue. I will lose the coverage on 2/1/2025 unless the defects in the roof are corrected. 
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 01/22/2025

  As mentioned previously, our service department will be in touch to schedule an appointment. 

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22577817
  
  I am rejecting this response because:

  My insurance lapses on Feb 1, the company has not responded with a plan to correct the roof ponding. Their statement someone will be out neither commits to a date or repairs. 
  
  Sincerely,
  
  *** ******

  

  Business Response

  Date: 01/23/2025

  Please be advised your warranty is for leaks as defined in your warranty. Low areas or birdbathing is not covered under the warranty. 

• Initial Complaint

  Date:08/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a new roof done by comfort cover 6 months or so after ***. It is leaking in several areas along with the fact water is getting into my electric box leaking out of wall sockets. After a week of calling they sent a worker out who took pictures and agreed the roof needs to be repaired or replaced. I have called every day since the inspection and cannot get a reply when repairs will be done.

  

  Business Response

  Date: 09/10/2024

  Our first inspection the technician inspected the roof and said he could not find any issues. He took pictures to go over his findings with the service manager.  The service technician did notice holes in the siding that could possibly be a source of water intrusion. 

  The second time we were there, it rained while we were there and upon inspection, there were no active leaks. As a courtesy, we scheduled the roof to be cleaned to be able to inspect the roof even better. 

  Our third visit, we cleaned the roof. The technician requested to go inside prior to cleaning to see if there were any changes before and after, but the customer refused to permit him inside.

  The fourth visit (yesterday), our service manager met with the customer and inspected the roof again. He went over the entire roof thoroughly looking for any possible concerns and addressed these. The customer stated there was no evidence of any water intrusion since the last time we were there with the exception of a light switch cover plate in a bathroom. The customer removed the ********************** plate; there was moisture dripping which in our opinion was condensation from the air conditioner vent blowing directly on it.

  Our service manager addressed the holes in the siding again with the customer; a hard blowing rain could cause water intrusion which is not the roof. 

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Started calling this company in early 2023 (not sure exact date) but I started keeping a record on 07/06/2023 when I spoke to *****. During Hurricane *** the rubber roof that they installed on our house pulled away and would need to be replaced (fasha --not sure of spelling) and some metal. Talked to *** on 11/15/23 and told her nobody has been out at all and she said she would relay message to *****. On 12/19/23 called and talked to *************** and told him the issue and that ***** never called or came back and he stated he would log a repair ticket but it would be after the 1st of the year.So I called in February (i think) and ******* came out on 2/8/24 to fix it. He left saying he would be back in a week or two with ***** to redo the ****** and metal and replace it all the way along the front of the house where it meets the awning and the lanai. Called back on 3/4/24 and talked to ***** and he said ******* said it was replace and I advised it was not. He said he would get to it but due to "weather" that it would not be this week but possible next.Now on 3/21/24 - called and asked for **** the ** and was told he was out of office. Explained my situation again to ***, for the 10th time (actually probably fact) and she said she will send the message out to all (*****, ************************) to call me back.I have been given nothing but the run around with this company and told lie after lie after lie. All I want is my roof fixed (it has a lifetime warranty) and that is all. I can only assume more damage is being done the longer this waits.

  

  Business Response

  Date: 04/09/2024

  Our service technician scheduled an appointment with them and they told him they are very happy with the results. I'm glad we were able to resolve their concerns.

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Comfort roofing. We hired comfort and waited six month before we could get our roof replaced. They finally came to do the roof, took the gutters and downspouts off. When they were done we noticed a big hole in our bathroom ceiling and all the gutters and downspouts on the left side of the house were not put back on but left on the ground. My husband called them and they said they are not responsible for putting them back up.so why take them down if you know you were not going to put them back up?! This is foolishness and I have never heard such ridiculousness and no where in the contact it stated that they would remove the downspouts and not put them back up. Whats so frustrating is that the right side downspouts and gutters are still intact and not sitting on the ground like the left side. These issues needs to be resolved as soon a possible because its not professional to leave someones property worse than it was before you started. Not to mention the long wait time for getting our roof done. You guys must do better and have a better way of communicating with your customers. No one has yet to follow up with us to mitigate the damages and disaster that we are left with. Come on guys! This cant be the way you conduct business. Not acceptable. I am not happy at all. We need to be compensated.

  

  Business Response

  Date: 02/22/2024

  Our service manager has been out to address the complaint and discuss the situation with you. He explained upon our install, we had to remove a section of the roof which was damaged by the hurricane. The gutter was attached to this section. After the roof was removed, there was an original gutter which we terminated at. The installer explained there was no reason to have a second gutter put back up since there was an existing one. Since the gutter he removed was in good condition, he said he stated to you he would leave it rather than dispose of it. I believe our service manager explained this with you also. It is our understanding you want the gutter back up to match the gutter on the opposite side of the home. Our service manager stated if it could be installed next to the existing built in gutter, for cosmetic reasons, it would be a double gutter and may cause more problems. There is no way to remove the built in gutter and there is no way the salesman could have known it was there when you signed the contract. Our service manager is trying to come up with a solution so you can have your matching gutter. His concern is where it would be attached, there may not be enough strength with braces or brackets to hold it up. He said he would give it some thought and get back with you. 

  Customer Answer

  Date: 02/28/2024

   
  Complaint: 21174663
  
  I am rejecting this response because:
  Your company representative did come to *********** weeks ago. The rain gutters were discussed along with the damage to the bathroom ceiling caused by your installers. We have not heard back yet as to how you will resolve our issues. When I was given the quote, I was assured by ************* that my gutters could be reinstalled. You state he was not aware of another gutter installed. He did go up on the roof and inspected. With the experience he told me he had, you would think he would have seen the situation. I have spent good money on the new gutters and I am not willing to throw them away. I am patiently awaiting the ceiling repair and gutter reinstall or compensation to have the job done.
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/20/2024

  There is no way the sales rep would have been able to see the existing gutters. They were hidden under the roof which had to be removed prior to the new roof installation. Please get an estimate to have the ceiling repaired and submit it to us prior to having any work done. Thank you.

  Customer Answer

  Date: 03/24/2024

   
  Complaint: 21174663
  
  I am rejecting this response because:
  I am partially rejecting this response due to the gutter situation. I was told my current gutters would be replaced. Your representative who was here over a month ago looked at them and said let me come up with something. I have since texted him twice without a response. I feel that you are avoiding the situation. I will get a quote on the ceiling repair. I hope that your response is much quicker than what we have experienced so far. This job was done early January and we are now approaching end of March. Communication is not a strong point. 
  Sincerely,
  
  *********************

  

  Business Response

  Date: 03/26/2024

  We apologize for the inconvenience in the time delay. You have not been forgotten. Our service team has come up with a plan and will be in touch with you this week to discuss this with you. Thank you for your continued patience.

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got my roof replaced with this company and now after the job is done and after reading all the negative reviews Im disappointed in myself. I have a leak every time it rains a pool of water comes in the house. I have been contacting for months now they always say someone will call you but its but its been over 3 months since the job was done still nothing. On top of that really sloppy and messy work cigarette buds were all over the place and food trash , lets not mention they took 9 months just to even come do the job. Terrible service honestly please DONT use this company at all.

  

  Business Response

  Date: 08/03/2023

  Following up on our service call with you, a water test confirmed your leak has nothing to do with the roof, the water is coming in your window. We showed you there are multiple openings around the window and when the water from the hose was placed there, water came in in less than one minute in exactly the spot you showed us inside your home. It saddens me that people are able to post negative comments and the BBB permits it to be public when so many of the complaints are unfounded. You can see how those comments negatively influenced you. I hope we have restored your faith in our company.

• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I met with salesman *********************** on 1/6/2023 to have a roof system installed on my moms park model home. At the time there was a small active leak that could not be located. I was told by ***** that the roof would be put on in May or sooner if there was a cancellation as this was a 1 day job. I gave a $500 deposit and was told I would be called a week before the work, when permit was pulled, by ***** or ****. I called in March, April and May and spoke with **** each time. He repeatedly told me that they were working on December contracts and he kept moving my install date out a little further, telling me to call back in 30 days. I spoke with him again today, 7/26/23 and now he says they are working on November contracts that they couldnt get permits for. I explained once again the need for the roof to get done, because of the leak, and now also because the new insurance policy will be due in September and a new roof needs to be done in order to renew the policy. **** told me to call back in mid-August, to see where they are at. I called **** back and asked for them to refund my $500 deposit and I will find another roofer to get this done. The response was look at page 4 of your contract, you only had 3 days to cancel and get your money back. Besides, some people put a third down , you only put $500. I told him hes had my $500 for almost 7 months and I havent even had a permit pulled. He told me they used my money to buy supplies so they wont be short for upcoming jobs. I explained I want my money returned so that I can hire someone else to do my roof. He said we dont do that. He wanted me to sign the cancellation section of the contract and said that was for their liability only. I asked, why would I care about your liability when you took my money for nothing? He said then dont. When I asked to speak to owner *************************, he said she wasnt available and would just say the same thing. This company is stealing from people.

  

  Business Response

  Date: 08/18/2023

  It was explained to you about scheduling and when you cancel your contract outside of your rescission date, deposits are non refundable.

• Initial Complaint

  Date:06/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Effects of Hurricane *** on our home in ******* Roof needs to be replaced. Initial contact with them was October 5, 2022. Field adjuster assessed damage, provided an estimate, we accepted and asked for a contract. Over the next 7 months, the company has not performed their duty and is relying on a contract date, which was delayed by their representatives, on when we even get on the calendar to get the roof replaced. It's now the rainy season, no new roof, not scheduled, and no communication from them with any estimate of when it will be done. We currently live in ********* (until we retire) and are now concerned about our ******* property being damaged.

  

  Business Response

  Date: 06/21/2023

  Your deposit and contract were received in February 2023. We cannot put anyone in the schedule until we have a valid contract and deposit. We then schedule accordingly.  We cannot give you an exact date at this time for installation as it depends on how long the jobs scheduled ahead of you will take. We understand you want your roof installed as soon as possible, just like everyone else who suffered damage from Hurricane ***. We look forward to getting your roof installed and will be in touch with you as we get closer to the date. Since you have have gone north for the summer, do you want the roof installed while you're up there or to wait until you return?