ComplaintsforRoof Bear LLC
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Complaint Details
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Initial Complaint
03/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We hired Solar bear along with Roof bear and Insulation Bear to replace the roof, install solar panels and do insulation. They did a fast job my wife and I were impressed how efficient they were, he hired our own inspector to do a wind litigation, only to find out that the insulation had I closed the entire attic, covered electrical wires, vents, and the roof was to be stick and peel, the inspector we hire said it was not what they installed, I contacted the salesman once we filled for our taxes only to be told that we did not qualified to get 30% that was promised by their sales person, I asked him if he knew I was on disability he claims he didnt, I have spoken to him several times and he recommended I speak to the ** of Bear, I have left several messages but never got a reply, I finally send an email to leave a trace or written complainsstill no reply, we want the roof to be done properly the same with the insulation specially since its covering electric wires and vents that could create a fire.The ** is ******, the sales person was ******Business response
04/15/2024
I went and met with the Home Owner. We have verified the the correct roofing material was installed. We also put action steps in place to make sure their insurance company can see the hurricane clips underneath the spray foam. The customer is going to get me in touch with their agent to make sure they have everything they need to get a discount on there Home owners insurance.Initial Complaint
10/11/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had a new roof put on my house and there are now unsightly ridges under the shingles. I have made multiple calls to Roof Bear LLC to try and get someone out to inspect the roof. I sent pictures of the problem via email to Roof Bear LLC and I received no response. Each time I called, the receptionist told me someone would contact me to come out and inspect the roof, but still I got no response.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.