19 Customer Reviews
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Review from Deen H
1 star07/10/2024
It sounds like, there is very little to add, when reading the other reviews. We had a small job, install the rail after the deck was refinished. Discuss the job and they gave me a verbal estimate of $200 to install a filler and screw in my rail. When the job was done, the price went to $375 - discussed why did it go up so much and they gave me an invoice of how it took two people to screw 10 screws for 2 hours each - how I would love to be one of these two people for the rest of my life. They are a bad company and you should look elsewhere.Review from David C
1 star06/13/2024
My experience with this company has been extremely frustrating, to say the least! Their horrible process from estimates (with various salesmen), installation, Re-installation, failed county inspection, more repairs, and finally, a passed inspection went on for over 10 months (June 2023 – April 2024)?!? The final inspection, I had to call in because ROLLSHEILD FAILED again to do their job! I was initially told their installers were paid employees, found out that is NOT true. The first installer was an extremely incompetent 1099 subcontractor, who rushed the job, left a mess, damaged materials, and failed the county inspection. The second installer (1099) which came out several times to correct issues and basically re-installed 80% of the original job, was great! He seems to be Roll Shield's “post-repair expert’ when their other 1099’s screw up the job! However, because he had to reinstall much of the job, leaving dozens of new holes in my house. The Chief Operations officer, Greg Howard verbally stated that ROLLSHELD would waive the permit fee of $224 based on numerous issues and over 10 months to complete repairs. I have repeatedly asked for a written document stating their intent to waive fee and numerous verbal promises by Mr. Howard, they are no longer responding to my requests. I'm concerned about them placing a lien on my property. The only consistency is this company is the lying! Lastly, I used Roll Shield based on word of mouth from a fellow veteran who showed me the work and his final results, all outstanding, leading me down this path. Before installation, my neighbor with a massive house was very interested as well, until he looked at my installation and noticed the results e.g., terrible caulking, damaged parts, and faulty closures. He was convinced to move on to another shutter company. All this to say “Buyer Beware”.Review from Terri A
1 star05/31/2024
We had a salesman come out to give us a quote on installing a motorized screen door. We were told it would cost around $6200 plus another $1000 to take the old screen out and dispose of it. We asked why the cost was so high and were told that first we would need an engineer to come take the measurements to make the screen exact for our door(regular 2 car garage), then we would need a building permit and inspection. We then asked for a written quote with the breakdown of all of that and were told the company doesn't give written estimates. There were already so many red flags but that one put the icing on the cake. WE found a local company that did the whole job for less than 1/2 the price.The gave a written estimate before we started! Beware of this company. NO company refuses to give a written estimate!!Review from India D
1 star03/01/2024
I purchased Roll-down motorized shields for 8 windows in my home in 2021. I also purchased a crimsafe screen to cover the arched window above the door. Last year sales executive, Larry, stopped by to discuss the crimsafe screen replacement with a roll down motorized shutter. I explained the products they suggested to clean the window left streaks on it. I have called Rollshield dozen of times when I got no response from Larry. Two weeks ago, I called the company again and Kaye sent a text message to Larry to have him call me and also I left a voice message to the scheduling department to get someone else to help. No response. It is difficult to find another company who could match what I already have. It is horrible how this company claims they take care of their customers but does the exact opposite. Nothing on their website states a minimum purchase amount. Just be aware, you are of no value to this company after the sale unless the price is right. So dissapointing Larry does not value his senior citizen customers.ICustomer Response
05/28/2024
Please update this review.It has been over a month since Nick from RollShield stated I would receive a quote from them.The companys indifference toward its customers is reprehensible. Beware potential customer!! If the price is not right, you can go pound sand.Review from Frank P
1 star11/09/2023
Buyer Beware. The work will get done enough to require you to pay all of the money. Any efforts along the way to have any defects in the manufactured materials they use will fall on deaf ears. They will walk away leaving you with defects from their manufacturers. It might be a way to get rid of poor quality supplies. There will be only one way for you to correct the defects which is a lawsuit. They must be banking that no one will hold them to their quoted warrantees. At the end of the job you will be told that you must contact the manufacturer and take it up with them.BEWARE: THERE ARE NO WARRANTEES IN THE PRODUCTS THIS COMPANY USES. The only way to enforce their statements of warrantee when the product is sold to you would be in a court of law. Save yourself the headache, time and energy and go with a reputable company that stands firmly behind their warrantees.Any positive reviews you might see here means that they happened to get materials that were not defective.Review from Peter M.
5 stars09/06/2023
I am a member of the ******* Bar, a ******* real estate broker, (both since ****) and a former Class A General contractor.Rollshield is one of the best, perhaps the best, contractor, I have dealt with in *******. I have developed over 1 million sq. ft. of retail/office projects in Pinellas County.This month, we experienced a hurricane, and the hurricane shutters protected our condo 100%.We are selling our condo on ***************, and the knowledgeable buyer cited the Rollshield shutters as our best selling point. I have had zero problems with Rollshield. **************** Ask for ***** whose advice was great. The Rollshield CEO also keeps a close watch on all projects.Review from Theresa M
2 stars08/15/2023
From the start we had problems with the installation. The job now is unfinished. Per our contract we were to have motorized shutters on the front door with a manual handle on the inside. We have a hole left in the wall inside the doors and no manual handle. If we were to use the shutters and the electricity went out, we would have no way to get out the front door. That creates an unsafe situation for us in the case of a fire or or emergency. We are supposed to have hurricane covers for our front windows and that was never done. The owner **** said he would take care of the issues quickly and then we never heard back from him, except a letter stating the job has been completed. It has not. What do we do now?Review from Carlos V
1 star06/12/2023
I filled out a form on their site to get a quote and after 24hrs with no response, I called their number, left a message with my cell number and no one returned my call.RollShield, LLC Response
06/13/2023
************, I am so sorry, I have 9 people out with ***** and that department has only 1 person in it and she was out today. We do not work Sunday and we have over 50 calls per day in that department. If you would be so kind as to provide ** with your phone number and address we will be happy to take care of you and I will give you special pricing. I am the owner and my name is *******************. I will make sure you get a call.Review from Jeff K
5 stars12/02/2022
***** and ***** were exceptional. ***** was very attentive and prompt on his part. ***** has exceptional customer service! I highly recommend!!! Thanks again for everything.Review from Donald J.
1 star11/24/2022
I'm in a condo on the 7th floor. Rollshield installed 4 regular windows and a large picture window for me about 4 years ago. These Simonton windows are guaranteed for life. Now the picture window has a seal leak and is cloudy. I've called them multiple times and just get routed to voice mail and no call back. Do not trust this company with your business as they will not stand behind their product.
Customer Review Rating
Average of 19 Customer Reviews
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Today,8:00 AM - 5:00 PM
MMonday | 8:00 AM - 5:00 PM |
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TTuesday | 8:00 AM - 5:00 PM |
WWednesday | 8:00 AM - 5:00 PM |
ThThursday | 8:00 AM - 5:00 PM |
FFriday | 8:00 AM - 5:00 PM |
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