Customer ReviewsforRollShield, LLC

It sounds like, there is very little to add, when reading the other reviews. We had a small job, install the rail after the deck was refinished. Discuss the job and they gave me a verbal estimate of $200 to install a filler and screw in my rail. When the job was done, the price went to $375 - discussed why did it go up so much and they gave me an invoice of how it took two people to screw 10 screws for 2 hours each - how I would love to be one of these two people for the rest of my life. They are a bad company and you should look elsewhere.

My experience with this company has been extremely frustrating, to say the least! Their horrible process from estimates (with various salesmen), installation, Re-installation, failed county inspection, more repairs, and finally, a passed inspection went on for over 10 months (June 2023 – April 2024)?!? The final inspection, I had to call in because ROLLSHEILD FAILED again to do their job! I was initially told their installers were paid employees, found out that is NOT true. The first installer was an extremely incompetent 1099 subcontractor, who rushed the job, left a mess, damaged materials, and failed the county inspection. The second installer (1099) which came out several times to correct issues and basically re-installed 80% of the original job, was great! He seems to be Roll Shield's “post-repair expert’ when their other 1099’s screw up the job! However, because he had to reinstall much of the job, leaving dozens of new holes in my house. The Chief Operations officer, Greg Howard verbally stated that ROLLSHELD would waive the permit fee of $224 based on numerous issues and over 10 months to complete repairs. I have repeatedly asked for a written document stating their intent to waive fee and numerous verbal promises by Mr. Howard, they are no longer responding to my requests. I'm concerned about them placing a lien on my property. The only consistency is this company is the lying! Lastly, I used Roll Shield based on word of mouth from a fellow veteran who showed me the work and his final results, all outstanding, leading me down this path. Before installation, my neighbor with a massive house was very interested as well, until he looked at my installation and noticed the results e.g., terrible caulking, damaged parts, and faulty closures. He was convinced to move on to another shutter company. All this to say “Buyer Beware”.

We had a salesman come out to give us a quote on installing a motorized screen door. We were told it would cost around $6200 plus another $1000 to take the old screen out and dispose of it. We asked why the cost was so high and were told that first we would need an engineer to come take the measurements to make the screen exact for our door(regular 2 car garage), then we would need a building permit and inspection. We then asked for a written quote with the breakdown of all of that and were told the company doesn't give written estimates. There were already so many red flags but that one put the icing on the cake. WE found a local company that did the whole job for less than 1/2 the price.The gave a written estimate before we started! Beware of this company. NO company refuses to give a written estimate!!

Buyer Beware. The work will get done enough to require you to pay all of the money. Any efforts along the way to have any defects in the manufactured materials they use will fall on deaf ears. They will walk away leaving you with defects from their manufacturers. It might be a way to get rid of poor quality supplies. There will be only one way for you to correct the defects which is a lawsuit. They must be banking that no one will hold them to their quoted warrantees. At the end of the job you will be told that you must contact the manufacturer and take it up with them.BEWARE: THERE ARE NO WARRANTEES IN THE PRODUCTS THIS COMPANY USES. The only way to enforce their statements of warrantee when the product is sold to you would be in a court of law. Save yourself the headache, time and energy and go with a reputable company that stands firmly behind their warrantees.Any positive reviews you might see here means that they happened to get materials that were not defective.

I am a member of the ******* Bar, a ******* real estate broker, (both since ****) and a former Class A General contractor.Rollshield is one of the best, perhaps the best, contractor, I have dealt with in *******. I have developed over 1 million sq. ft. of retail/office projects in Pinellas County.This month, we experienced a hurricane, and the hurricane shutters protected our condo 100%.We are selling our condo on ***************, and the knowledgeable buyer cited the Rollshield shutters as our best selling point. I have had zero problems with Rollshield. **************** Ask for ***** whose advice was great. The Rollshield CEO also keeps a close watch on all projects.

From the start we had problems with the installation. The job now is unfinished. Per our contract we were to have motorized shutters on the front door with a manual handle on the inside. We have a hole left in the wall inside the doors and no manual handle. If we were to use the shutters and the electricity went out, we would have no way to get out the front door. That creates an unsafe situation for us in the case of a fire or or emergency. We are supposed to have hurricane covers for our front windows and that was never done. The owner **** said he would take care of the issues quickly and then we never heard back from him, except a letter stating the job has been completed. It has not. What do we do now?

***** and ***** were exceptional. ***** was very attentive and prompt on his part. ***** has exceptional customer service! I highly recommend!!! Thanks again for everything.

I'm in a condo on the 7th floor. Rollshield installed 4 regular windows and a large picture window for me about 4 years ago. These Simonton windows are guaranteed for life. Now the picture window has a seal leak and is cloudy. I've called them multiple times and just get routed to voice mail and no call back. Do not trust this company with your business as they will not stand behind their product.