ComplaintsforNational Publishers Exchange

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Initial Complaint
06/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
****** started sending me a magazine subscription. I did not sign up for Forbes. When I called to cancel this, they said they couldn't because the National Publishers Exchange was paying for it. ****** gave me the contact info to call them. ************. When I called, I was directed to a voicemail saying they could not pick up right now. They never could pick up, and I was unable to leave messages. I found their website ******************************************** I called every number. None of them worked. Doing some digging on the internet, I am being told this is a scan where the National Publishers Exchange will sign you up for a magazine and then try to make you pay them for it. Source 1: Better Business Bureau ****************************************************************************************************************************************************************** Source 2: Reddit ********************************************************************************************************************* Source 3: Yelp ****************************************************************************************************** I want to report them so other people know this is an issue as well. I have also filed a Consumer Fraud report to the *** about this.
Business response
06/06/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********D72DE,filed by *******************.

We offer our sincere apologies for any inconvenience or trouble receiving this magazine has caused. We hope they will find closure within this response and will be satisfied with the resolution.

National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers.

Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to Family Readers Service. You may contact them at ****************************************************************************************; *****, or Phone #: **************, or by email: *****************************.

We have taken the liberty of canceling the customers subscription to *************** and after the last printed issue is mailed, no additional copies will be sent.

Best Regards,
National Publishers Exchange
Customer response
06/06/2024

Complaint: 21807567

I am rejecting this response because:
1: They do not address how they got my contact info.
2: They do not say it will remove my information.
3: They do not take any responsibility for signing me up for a magazine.
4: They do not address and concerns of fraud or scams.
5: I am still unable to reach them via their websites phone number.
Sincerely,

*******************
Business response
06/11/2024
Q. They do not address how they got my contact info.
A. We received Mr. ****** name and address information when our customer, *********************** sent us an order to process on his behalf with the publisher.

Q. They do not say it will remove my information.
A.  Although we never maintained Mr. ****** name or address information for any purpose other than processing his subscription order, we have added his name to our do not call/do not mail list. We have also advised our customer, *********************** to do the same.
Q. They do not take any responsibility for signing me up for a magazine.
A.  Our agreement is with our customer, ********************** to process the orders they send us.
Q. They do not address concerns of fraud and scams.
A. We are not part of any fraud or scam.

Q. I am still unable to reach them via their websites phone number.
A. We have previously provided ************** with contact information for Family Readers Service.
Customer response
06/12/2024

Complaint: 21807567

I am rejecting this response because:
Phone number provided does not work.
I appreciate you removing me from your list and placing me on your do not call list. I don't want a response.
Sincerely,

*******************
Initial Complaint
05/23/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
At the end of 2023 I received an unsolicited issue of ************** in my mail. Thinking I'd been signed up by a family member for the holidays I didn't investigate this further. However, as the months have gone on no one has come forward to say that they have done so. I called Vogue on 05/22/2024 and was informed that I had been signed up by this company without my consent or knowledge. The representative at Vogue directed me to speak to the company about the subscription. They were able to suspend the magazine from being delivered to me. I never heard of National Publishers Exchange so I did some research before contacting them on my own and was dismayed at what I found. I called back Vogue requesting proof to be sent to me to confirm that I never consented to a subscription and to show that I requested delivery to be halted in the event a future bill was sent to me by this company or Vogue. I was told by their representative there was no way to prove that I didn't sign up for the subscription despite being initially told that it was National Publishers Exchange who initiated the subscription (without my knowledge). The subscription expires in September of 2025 and I do not agree to pay for a magazine subscription I was signed up for without my consent.
Business response
05/24/2024
Dear Better Business Bureau,

We are writing this response to Complaint Case #********, filed by *****************************. We offer our sincere apologies for any inconvenience or trouble receiving this magazine has caused.We hope they will find closure within this response and will be satisfied with the resolution.

National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

Your current, and any future complaints regarding this customer, should be directed to Western Readers Service. You may contact them at ********************************************************;PMB ********************************************; ***** or ************, or by email at ********************.

We have taken the liberty of canceling the customers subscription to ************** and after the last printed issue is mailed, no additional copies will be sent.

Best Regards,
National Publishers Exchange
Customer response
05/24/2024

Complaint: 21748156

I am rejecting this response because: I contacted Vogue again on 05/24/2024 after reading this response to verify the cancelation of this subscription and was told they have not been contacted by you to cancel this subscription. They only have on record my request to suspend this magazine.

Sincerely,

*****************************
Business response
05/24/2024
Dear Better Business Bureau,

We are writing this response to Complaint Case #********, filed by *****************************. As was stated in our response dated 5/24/2024, we are a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of third-party agencies.

In our response, we asked that any future complaints regarding this issue should be directed to ************************ who we contacted to cancel ************** with the publisher. NPE was never contacted prior to this complaint and the cancellation of the Vogue subscription was conducted today. The publisher will have the cancellation request next week. Our office does not handle any type of consumer billing or payment processing.

Your current, and any future complaints regarding this customer, should be directed to Western Readers Service. You may contact them at ****************************************************************************************************; ***** or ************, or by email at ********************.

Best Regards,
National Publishers Exchange
Customer response
05/31/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I was contacted by a representative from Western Readers who further clarified what happened and verified that my concerns regarding this matter were resolved.

Sincerely,

*****************************
Initial Complaint
05/20/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 1/19/2024, I received an unsolicited copy of ********************* When calling ** regarding any transactions, I was informed that a company called "National Publishers Exchange" had placed an order for my address for a two year subscription. I asked the ** customer service representative to cancel the subscription, as it was without my knowledge, request, or consent; they said they were unable to do so and I would have to contact NPE directly. I called NPE several times, but was unable to contact anyone. From others' experience, NPE has scammed others in the past with a similar tactic. I have informed Vanity Fair of this fraudulent subscription and have requested that Vanity Fair cancel any future orders due to this issue. I would like to reiterate that I have no prior contact with National Publishers Exchange or Vanity Fair, nor have I provided consent of any personal details to this company in the past. I am very concerned and would like an explanation of how they received my personal details. I am requesting that all of my personal information be permanently deleted from their databases, as well as ensure this subscription is immediately canceled and that I am not billed for this fraudulent subscription.Thank you in advance for your time and assistance with this matter.
Business response
05/21/2024
Dear Better Business Bureau,

We are writing this response to Complaint Case #********, filed by ***********************************. We offer our sincere apologies for any inconvenience or trouble receiving this magazine has caused. We hope they will find closure within this response and will be satisfied with the resolution.

National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

Your current, and any future complaints regarding this customer, should be directed to Family Readers Service. You may contact them at ************************************************* or ************, or by email at *****************************.

We have taken the liberty of canceling the customers subscription to ******************** and after the last printed issue is mailed, no additional copies will be sent.

Best Regards,
National Publishers Exchange
Initial Complaint
05/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This business solicited purchase of the magazine Vanity Fair without my consent. I have received 2 copies and called the magazine to stop future copies from coming to my house. Have been unable to contact anyone at National Publishers Exchange at their contact number of ************. I've seen that they do this scam and send people bills and harass them. I had never heard of this company before this incident.
Business response
05/20/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********, filed by *******************************. We offer our sincere apologies for any inconvenience or trouble receiving this magazine has caused. We hope they will find closure within this response and will be satisfied with the resolution.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.

Your current, and any future complaints regarding this customer, should be directed to Family Readers Service. You may contact them at ************************************************* or ************, or by email at *****************************.

We have taken the liberty of canceling the customers subscription to ******************** and after the last printed issue is mailed, no additional copies will be sent.

Best Regards,
National Publishers Exchange
Initial Complaint
04/10/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I recently received an unsolicited issue of GQ Magazine. Upon contacting GQ customer service and attempting to cancel the subscription, I was informed that the subscription was placed through National Publishers Exchange, an independent organization that I have had no prior contact with. This subscription was placed without my consent or knowledge even though I did not supply my personal information to National Publishers Exchange and never agreed to this magazine subscription. I would like this unauthorized subscription to be formally canceled.
Business response
04/11/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by *************************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to ************************ You may contact them at *******************************************, *** *********************************, ************ or by visiting their BBB website at - ***********************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers Exchange
Customer response
04/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
04/04/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had an issue of Vanity Fair show up to my house. I did not subscribe to it knor would I pay for this magazine. The company takes your information from who knows where and sends you things you dont agree too. Trying to cancel it and another issue of the magazine is mailed to me.
Business response
04/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by ***********************************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to ************************ You may contact them at *******************************************, *** *********************************, ************ or by visiting their BBB website at - ***********************************************************************************************************************************.
We have canceled the customers subscription to ******************** per her email of April 3rd and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers Exchange
Initial Complaint
03/19/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 3/18/2024, I received a magazine from GQ Magazine. When calling GQ regarding any transactions, I was informed that a company called "National Publishers Exchange" had placed an order for my address for a one year subscription. I have requested that GQ also cancel any future orders due to this issue. I have no prior contact with this National Publishers Exchange, nor have I provided consent of any personal details to this company in the past. I am very concerned and would like an explanation of the origin on how they received my personal details and am requesting all of my personal information be permanently deleted from their databases.
Business response
03/20/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by *******************. We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to *********************** You may contact them at **********************************************************************, ************ or by visiting their BBB website at - ***********************************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers Exchange
Initial Complaint
02/19/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Out of the blue two magazines, Vogue and Vanity Fair, were received at one of my employer's locations, it was actually not even the office I work in. I never subscribed to these magazines and in fact do not even read them. I called the customer service line on the cover and was told that the subscription was requested by a third party company called National Publishers Exchange. They told me they woudl suspend but that they could not cancel and that I needed to call National Publishers Exchange and gave me a phone number. I tried calling but the number was not in service and I could not locate a working number using ****** searches. I have never heard of this company and do not want these subscriptions. How someone obtained my information and a random office address for my employer is beyond scary. I would like to ensure these magazine subscriptions are immediately canceled and that I am not billed for any of these fraudulent subscriptions.
Business response
02/20/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by ********************** We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to **************, **** You may contact them at ************************************************************** or ************, or by visiting their BBB website at - ******************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to Vanity Fair & ************** and after the last printed issue is mailed, no additional copies will be sent.
Best Regards,
National Publishers Exchange
Customer response
02/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
12/15/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
An unsolicited issue of *************** came to my home in my Sons name. My Son does not reside here. I called Forbes. The stopped the mailings. They could not resolve the monetary issue. My Son nor I subscribed or paid for this subscription. The problem is, Someone else was charged for this. Figuring this is a scam, I am contacting you. I value your assistance.
Business response
12/18/2023
Dear Better Business Bureau,
We are writing this response to Complaint Case #********,filed by ********************* (for her son *************************). We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to *********************** You may contact them at ************************************************************, ************ or by visiting their BBB website at - ***********************************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to *************** and after the last printed issue is mailed, no additional copies will be sent
Best Regards,
National Publishers Exchange
Customer response
12/18/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*********************
Initial Complaint
11/29/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a magazine subscription in the mail that I have never placed an order for. I contacted the magazine directly to see how I was mailed the magazine( gift,accidental order,etc) Was told National publishers exchanged placed the order in my name WITHOUT my consent and I could not stop the subscription only the company could.After seeing many others with the same issue I am asking with assistance to stop this ILLEGAL tactic. Thank you.
Business response
12/13/2023
Dear Better Business Bureau,
We are writing this response to Complaint Case 20929661,filed by **************************** We want to ensure that all necessary information is provided to follow up and resolve this complaint.
National Publishers Exchange is a magazine clearinghouse that processes and fulfills magazine subscriptions to publishers on behalf of multiple third-party agencies. With that being considered, National Publishers Exchange does not sell or solicit the sale of magazines or any other types of products to consumers. Additionally, our office does not handle any type of consumer billing or payment processing.
Your current, and any future complaints regarding this customer, should be directed to *********************** You may contact them at **********************************************************************, ************ or by visiting their BBB website at - ***********************************************************************************************************************************************.
We have taken the liberty of canceling the customers subscription to GQ magazine and after the last printed issue is mailed, no additional copies will be sent
Best Regards,
National Publishers Exchange

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