Business ProfileforAnthony Santiago Tile LLC

- Date of the transaction: The work was performed by Anthony Santiago on 8/13/2022, 8/14/2022, 8/15/2022.- Amount of money paid: Total $1300 paid in cash ($600 on 8/14/2022, $600 on 8/15/2022 plus $100 over the negotiated job price asked by contractor for "pain and suffering")- The business committed to tile the surrounding tub area , tile bathroom floor (3'x3') and tile the bedroom floor and closet approximately 200 sqft.- The nature of the dispute: poor craftsmanship and defective execution of the job (if I want to sell the house 'm not confident it will pass inspection). Access holes for installing the shower handle were to small and not being able to install the fixture without cutting the installed tiles (the contractor tossed the template provided with the shower valve which should be used for cutting the holes into the wall and tile). The hole for the shower arm on the upper side was to big the trim will not cover the large cut performed by the contractor. The ******** trim that should provide a nice look of the edge of the tile is not straight but was bend after it was pinned by the thin set into the wall to adjust for right dimensions. The finished tile over the bottom edge of the tub is 2 inches on the left and 2.5 inches at the right. Tile lippage is another issue with the installation. Sharp tile corners are to be seen at the edge of ******** trim. Also after grouting the shower here were big gaps/holes that remained uncovered (not filled with grout). Big gaps between the ceiling and the tiles. Big and not uniform gaps between floor tile and tub (brand new Kohler tub). The lippage issue is even more visible on the bedroom floor with raised sharp corners sticking out (which could lead to serious injuries). Some of the floor tiles sounds hollow. The baseboard installation was very difficult and required extra workmanship and materials to be used in order to compensate for defective floor tile installation.- The contractor will not respond phone calls.