Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the car 9/23/24 with a down payment 1500. Finance 12k altogether 18k with interest. The car has odometer rolled back 300k to 94k. Steering problem. Keep locking up. Car shake left wheel is loose. Salvaged junk yard car worth 3k sold for 12k should be a crime. Unsafe on the road I almost crash 3 for times a day. Dealer won't refund or exchange. My kids were in the car one 1 when it locked up..only have the car for a week going on two.. faults advertised..tricked into buying and signing as is form and carfax that I never received.. a fraud car. Rolled backb300k to 94k on the odometer should be a crime of knowing and deceiving customers.

  Business Response

  Date: 10/07/2024

  ****** ** purchase the 2013 **** Expedition on 9/23/2024. He was shown several vehicles that he could purchase with his down payment and he chose the Expedition for the size of the vehicle. Upon purchasing the vehicle Mr ** signed all of the paperwork which included the Carfax (which states odometer discrepancy, not a rollback), Structural disclosure (stating the mileage is not actual as well as the possibility of rust due to the age of the vehicle), and the odometer statement which is clearly marked that it is not actual mileage.  On the 24th Mr ** called and said the vehicle had locked up on him and he was informed to bring the vehicle by so we could have a mechanic inspect the vehicle.  The mechanic drove the car and did not find anything wrong with drivability of the Expedition. While the mechanic drove the vehicle he did notice that is had a power steering leak which we told him that we would take care of.  He was to bring the vehicle in on the 30th for us to repair the power steering. He did not bring the vehicle in, he instead called and made accusations that we rolled the mileage back and that we have to take him out of the vehicle. I explained to him that we did not roll the mileage back that there was a discrepancy in the mileage and he has the Carfax stating that.  He wanted us to take him out of the vehicle which is financed thru the bank and I explained to him that we can't do that at this time and that the Expedition is fine.   He never brought back the vehicle back to get the power steering fixed, but we are willing to do that for him free of charge.  There is no situation where we misled him or made him sign documents that he was unaware of. This is a simple case of him wanting to change vehicles and we do not need to do that based on the fact the vehicle drives fine and is safe. 

• Initial Complaint

  Date:04/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the facility to purchase a car and was scammed as to the car started to malfunction after a hours drive. the car only displayed a half power malfunction and then started to make this loud ticking sound and to drive with caution drove the car home and parked the next day I tried to crank the car up and it would not crank they asked me to replace the battery to see if that was the issue and it did not help the car she then proceed to ask me to add coolant to the vehicle and then said that they would send someone to pick it up it literally took about 20in a half weeks fro them to find a wrecker to pick the car up do to not wanting to pay the fees that came with the car being picked up they have had the car a week and then I called today 4/11/2024 and asked them had they being to fix and she told me that the mechanic that they use was charging them 4500 to fix and that i would need to pay that and I'm like no please help me get t my money back they still want me to make the monthly payments after all of that as well i had already made a payment prior to not being able to drive the car

  Business Response

  Date: 04/12/2024

  On 3/18/2024 ****************** drove from ******** ******* to ************* to purchase the 2012 *** X6.  When she was here, I showed here another a *** 5 series with less mileage since we would be doing the vehicle on BHPH due to credit situations.I always like to give customers more than one option when we are doing BHPH and prefer to do lower mileage vehicles. ******* would not even consider the other vehicle as she had her mind set on having an X6. ******* left me a message at 10:07 pm on the 18th stating that she was halfway home and the vehicle was making a loud tapping noise but she was going to continue the drive home.  If you are hours away from your home and a car is making noise like that it is some type of indication that there is a problem and you should stop the car and not drive it any further. I did not get the message until the next morning. After speaking ******* and her stating that the vehicle would not start, there could be many causes to this. The mechanic suggested that we have her put a battery to see if the car would start. Upon them installing the battery she sent me a video which clearly shows that the vehicle was out of coolant.  We check all fluids on vehicles before they are driven off of our lot so the vehicle was full of coolant when it left the dealership.  There were several correspondence sent back and forth due to the fact she wanted the vehicle fixed and we needed to get the vehicle back here to our *** mechanic.  She and her husband attempted unsuccessfully to tow the vehicle here themselves. We then reached out to transporters and they cancelled a couple of times due to unforeseen circumstances. ******* had her mechanic come tow the vehicle 4/1 and diagnosed it for her and told her that it had a bad Power Control Module. She then stated her mechanic did not want to deal with it out of fear he would not be paid and had the vehicle towed back to her house. On April 3rd we had a tow company pick up the vehicle and get to our mechanics.  The mechanic looked at the vehicle on the 4th and stated that the battery terminals had been hooked up backwards which will do major damage to a vehicle. . (pos on negative and negative on positive terminals).  After further viewing and diagnosing the vehicle the mechanic found that the engine was no good. The vehicle had been driven after being given several warning signs to the driver of an issue.  When a *** X6 starts making noise, there are alerts that come on the dash and it appears the alerts were ignored to get the vehicle back to Brettnys home.  I called Brettney on the 11th to let her know the diagnoses from the mechanics. The repair is normally a $7500-8000 repair, but the mechanic is only going to charge Brettny $4500.  I explained this to Brettny and she said she was not going to pay to fix the vehicle.  I explained to her that the vehicle ran fine here and had been driven by an owner and there was never an issue. I reminded her that she called me the night of the purchase stating she was halfway home and there was a noise in the vehicle but she drove it instead of having it towed at that point.  If she would not have driven the vehicle when it indicated that it had an issue, the engine would have been fine.  The vehicle was sold AS-IS and ******* knows this and signed documents stating that she was aware of this.  This is a situation where the customer disregarded every warning sign that the car gave her indicating an issue and therefore resulted in a blown motor.  There will be no refund issued as the vehicle was in great running condition when she drove the vehicle off the lot.  Problems can happen with any used car, but if you take care of them and watch your gauges and noises it will tell you that there may be a problem. In this case all of the warning signs were ignored.  I do hate that this happened to *******, but it could have been prevented.    

  Customer Answer

  Date: 04/15/2024

   
  Complaint: 21562384
  
  I am rejecting this response because: coolant should not run out of a car within three hours of a drive as it usually takes 2-3 years on a car f or the coolant to run out or be replaced.  I did not drive the car hours with the coolant out of it I called you as soon as the car responded in this way. and at that time, it did not state that coolant low all it stated at that time it stated that was half power malfunction and to drive carefully. the coolant notices only appeared after the next day that we had the battery charged. And put back in. The next day ****** called alongside and explain to me that the engine had a safe mode, and that the car would do this to protect the engine from becoming damaged basically stating that they engine was smart enough to not let certain things happen to prevent anything form damaging the car future. so now I'm confused now because at that time they acted as if they were mechanics and diagnosis all that about the car and asked me to do this and that. After the seen that no matter what i done in which they asked now it's you have to pay this to get the engine fixed because you drove it home. Without coolant.at the point of driving it home it never stated that it didn't have coolant that was the next day after the battery had a sufficient charge on it and maybe if they weren't trying to semi charge the battery when I got there the day to purchase the car it may have been able to let them know what all was wrong with it. I never seen any car dealer have the hood up on a car when someone is there to purchase a car that was my red flag, but I ignored it.  
  
  ******************

  Business Response

  Date: 04/18/2024

  The day that Brettny came to see the car and the hood was up on the vehicle, this is because all of the fluid levels were being checked as we always do before a purchase.  If there was a concern about why the hood was up, at that time she could have asked and she would have been told and shown what was being done. As stated before, the vehicle making a ticking or knocking noise should let the driver know that that car should not be driven any further....especially not for hours. We close at 7 so I was no longer at work when ******* called me after 10pm. Her being unable to reach me should not have had any bearing on whether or not to drive a vehicle that is making noises and throwing codes.  There was coolant in the car when it left the lot, as stated before she may have hit something on her long drive home and therefore caused a coolant leak.  Coolant does not just run out of a vehicle if there is no where for it to come from.  There was no coolant running out when the vehicle was on the lot. Many things can happen to a car when it is driven for hours when making a ticking noise.  ********* was working fine when the car was on our lot, as ******* knows the car was purchased AS-IS.. That being said, she did sign a contract and she still has time to get the car fixed and make her payments if she would like to keep the vehicle. There will be no refund given. The vehicle was in great operating order when it left and then the motor was blown.  In the video provided by *******, it states to add coolant....that does not come on if there is coolant in the vehicle. No one forced ******* to purchase this particular car, this is the one she chose. No one scammed Brettny.  This is an unfortunate case of a customer disregarding what the car was doing and it resulted in motor failure.  

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 14th, after a week of speaking with a representative of Dynamic Motors about a 2012 Jetta that they had for sale, my 19 year old son and his friend flew from ******* to ***** to purchase the car and drive it home. The price of the car was $8900. Plus taxes and other fees. We also paid $895 to make sure that the car was in good shape for a **********. Bringing the total to $10561. The car broke down 80 miles into the drive back. We immediately called the dealership to inform them that our son and his friend were stranded on the side of the road. The salesman said hed speak with whoever is in charge and call us back. He didnt call back. We called again and were informed that there was nothing they could do. A bit later in the day, a different salesman called to see if we still wanted to buy the car. We told him we already did and that it broken down after 80 miles. He transferred us to the manager who was very apologetic and said shed speak with the owner and call us back the next day. She called back the next day to tell us the owner would be in later that day and we would hear back then. That never happened. Our son and his 19 year old friend spent a day stranded ****+ miles from home. They were lucky enough to track down the part (radiator fan) the next day and fix the car in the parking lot of a parts store. My son is out $800+ for the part, tools, a hotel room and food.My husband would normally go with my son and this wouldnt have been nearly as big of a problem. However, he has terminal cancer and is incredibly ill. The dealership we were dealing with was aware of this issue. They assured us the car was in great condition and would make the drive back. My son did get home. But, the car we are now out over $****0 for, is still over heating.

  Business Response

  Date: 08/25/2023

  On 8/11/2023 ******************* called the dealership to ask us about the 2012 ********** Jetta.  He said he was looking for a vehicle for his son and this one seemed to fit their needs.  He asked for the **** so he can check the history of the car.  Everything came back well and **** called the dealership and gave a $500 deposit to secure the vehicle until the son came to get the vehicle.  ******* arrived on 8/14/2023 to purchase the vehicle.  He test drove the vehicle with his friend and the salesman and everything went great and we proceeded to complete paperwork for the purchase.  The salesperson was called stating that the fan motor broke apart and that the car was over heating.  We suggested that they get the vehicle back to the dealer ship so we could check it and see what we could do, they declined this due to the fact they had to be back in ******** by Wednesday.  They did not take the car to a mechanic so we could not verify anything had happened to this vehicle.  A different salesperson called **** by mistake to see if he was still interested in the car and they he started explaining to that salesman what had happened.  That salesperson passed the phone to me and I spoke to **** and I explained that if they could get the car here then we could at least check to see what is going on as there was never an issue with this vehicle, again they declined this option. **** stated that ******* had ordered the part and it was being delivered to him at a hotel where they were staying. Again, we had no documentation or mechanic to speak to that was there.  A very short time after speaking with **** that ************************ put in a negative ****** review trying to discredit the dealership.  I called **** the next morning to see if ******* was on his way and if everything was good. I was told that they should probably be in ************** at that point which meant the car had to be running fine. I told **** that I would speak to my owner which was not in town and that he may be in town later that day or Wednesday to see if anything could be done. At no time was anyone told that something would be done as we did nothing wrong.  After reviewing this information and the facts that we had, there was nothing for us to do at this point since the car is AS IS and was not taken to a mechanic for the repair they were claiming.  On Wednesday we were alerted from ****** regarding a negative review from ******* as well.  On 8/20/2023 ******** sent an email expressing her frustration and threatening to contact the BBB. I emailed ******** back and asked her to give me a call in which she emailed back and said she would not be calling, but that I could email her If I had anything worth saying to keep her from doing another negative review.  We have no been hit with 3 negative reviews from this family regarding an AS-IS purchase.  There will be no monetary amount sent back to the customer. We still do not know if there was an issue since there was no mechanic involved to diagnose a problem with the vehicle. They made it over **** miles back home, so the vehicle must have been fine.  The sale was AS-IS and every customer has the option to send a mechanic to check the vehicle before purchase or have a vehicle shipped such a long distance.  They have gone through great lengths to discredit our dealership and we do not take that lightly as we try to help in situations where customers can work with us and not refuse the help we offer.  

  Customer Answer

  Date: 08/28/2023

   
  Better Business Bureau:
  
  This is the exact response that I expected. A claim that they suggested we bring the vehicle back. The first person we spoke to, told us that they would call back. They did not call back. WE called back. At which time, we were told if the vehicle was here, we could help.  But it isnt so there is nothing we can do.  We were told on multiple occasions that they would call back.  That didnt happen.  And the implications that the vehicle wasnt even broken down in the first place, are laughable.  The vehicle was broken down in the middle of nowhere.  No open mechanics.  No way to just take the car back to the dealership.  He had to sit in a packing lot for six hours to let it cool down before he could even drive it 1 mile to a hotel.  
  

  On the bright side, we did learn a *******  Look at the reviews on a dealership before we ever even bother to check out one of their cars.  It isnt like our 1 star reviews are the only ones.  There are plenty.  Last thing, the claim that ******* left a poor review and that ******* emailed them threatening a BBB claim.  I dont even know who that is.  My name is ****** .  I left the review.  I emailed them.  I contacted the BBB.  No ******* involved here.

  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 2009 ****** Maxima from this dealership in 2020, and yesterday the car was illegally repossessed. They had an older gentleman take the keys from my son, they did not have a tow truck nor did they produce the repo order. The older gentleman advised that the cars owner license was suspended and no insurance, which was all false we have proof of everything. The young lady I spoke with over the phone stated a payment was returned to the bank, which is also false. We contacted the bank and confirmed the payment was completed and not returned. They also illegally tried to file and insurance claim to get a bumper fixed, the insurance called ** to question it and they denied the claim. Everything about this is very suspiciousand I have a bad feeling the are taking money.

  Business Response

  Date: 06/02/2023

  On 8/25/2020 ************************* purchased a 2009 ****** Maxima under our BHPH program.  At time of purchase ****** agreed to pay $200 bi weekly payments until the vehicle was paid off.  It was shortly after purchasing the vehicle that ****** began being late on her payments and we were calling and sending her text messages to let her know she was past due.  We did not want to reposess the vehicle, but at the time the customer was $2129.78 past due.  After multiple calls to ******, the account was paid 2 payments. On 4/28/2023 the customer paid 2 payments on line, one for $300 and the other for $775 totalling $1075.00.  Around May 24, 2023 we got notification from the bank that $1075.00 in payments had been reversed by a customer. Upon further investigation with our bank and checking card number on file, we found that it was the same card number that ****** had on file with **.  We reached out to ****** multiple times and could not reach her, but instead her husband and mother continued to answer and deny this information that we had proof of for the charged back payments.  At this point it was time to pick up our vehicle that they had not made valid payments on in a while.  We did run a drivers license check on ****** and she indeed does have suspended licenese according to the ****************. Repo orders were issued and we sent a repo company to go get the vehicle. A man handed the keys over to the repo driver. Once the vehicle was back at the dealership we noticed that there was quite a bit of damage on the vehicle in multiple areas.  As the lienholder, it is our right to contact the insurance company to get the vehicle fixed that the insured drivers had been driving.  There was nothing done illegally. Please see uploaded documents which will show reversal of money from the customers card, inquiry with state regarding license status, and the amount past due.  We went above and beyond to help them stay in the vehicle even though the were consistently late and past due.  Once they paid the payments and reversed them, it was time to get the car as it was obvious they were not trying to do the right thing and pay for the vehicle.  Supporting documents clearly show we have done nothing wrong.  

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday, Monday, May 1st I purchased a used 2009 Range Rover sold "AS-IS" from 'Dynamic Motors of **********' located in *****, **. I took a test drive. The vehicle said "Air-suspension fault". But the check engine light was not on. After the drive, I paid $11,200.00 in cash. I drove 35 miles home to my residence in ********, **. Halfway home the check engine light came on. I arranged for an appointment today Tuesday, May 2nd at Land Rover located in ********, **. I paid $261.24 for a full diagnostic. Their technician informed me the vehicle is on the verge of catastrophic failure due to the timing chain slipping. When it fails it will destroy the motor by throwing a rod and potentially causing loss of life to myself and my 5yo son while operating. Their estimated cost for repair is $15,477.86. I immediately contacted the dealer. I spoke with ******* or ******. They informed me I bought the vehicle AS-IS and now it is mine and my responsibility. I am seeking an immediate refund in full. As this is a clear case of auto fraud. I hope my complaint serves not only in the reconciliation of my case but also as a ***** warning to any customers of theirs in the future.

  Business Response

  Date: 05/04/2023

  On 5/1/2023 *********************** came in to purchase the 2009 Land Rover.  During the test drive the Air Suspension Fault Light did come on, but the car drove great and ***** did not appear to have any other issues or concerns at the time.  The cash sales price out the door was $11759.40 and ***** asked for a discount due to the Air Suspension Fault being on. I discounted the vehicle $559.40 and sold it at an even $11200. at which time ***** said he that is fine and he is going to take his chances with it.  ***** called me on 5/2/2023 and stated that the check engine light came on and the Land Rover dealer was telling him that the vehicle need over 10k worth of repairs. I ask him if the vehicle was running and he said yes. He told me that he was going to bring the vehicle back and wanted a full refund. I explained to ***** that he purchased the vehicle AS-IS and signed supporting documents stating so. I told him that I have had customers in the past take vehicles to Franchise dealerships and they told them large amounts of money for unnecessary repairs and then they went to independent mechanics and the price would differ as well as the issue at times.  I once again confirmed with ***** that it is running and he again said yes.  I suggested he take it to another mechanic for them to check and see if the issues or pricing was different.  The sales person ****** was inside when ***** signed and heard the whole signing.  He stated he was taking his chances, signed the documents and paid the money for the vehicle. This to me seems like buyers remorse. When a sale is AS-IS, that is what the sale is.  Nothing was promised to him and nothing on any document states anything other than AS-IS. I discounted the vehicle to satisfy him regarding the issue at hand.  

  Customer Answer

  Date: 05/08/2023

   
  Complaint: 20009739
  
  I am rejecting this response because:

  I have now had the vehicle inspected by multiple shops. Each time the same conclusion. this dealer likely had the codes cleared before you drove it. And the person that sold it to them was most likely made aware of the issue and thats why they got out from it. The repair for this issue is as much as the vehicle was to purchase. This is auto fraud plain and simple  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:09/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from ****************** was an issue just 1 day after purchase & called theyre office multiple times with no response except from receptionist saying neither person was in office, never returned my calls until my wife files a bad review on theyre website , then they make calls & texts, then other issues started happening & my mechanic said if your hanging these issues now your better off giving the vehicle back, which we did. Then I find out that the dealership is file an insurance claim with my insurance policy for a collision, when in fact the vehicle while I had it for about 10 days never was involved in any collision except that I couldnt drive it with the mechanical issues that were happening, also they did keep my $5000 down payment as well which I did expect but now to file an insurance claim is ridiculous

  Business Response

  Date: 09/22/2022

  On August 30, 2022 *************************** and *********************** purchased the **** Chevrolet Corvette VIn# *****************.  *********************** test drove the car and loved the way the vehicle drove so they moved forward with the purchase.  The down payment required was $5000 and that night his card would only take $4500.00 so the next day **** called to tell me to run the card for the other $500.00 that was owed and never mentioned any issues.  Our phones are cell phones and have voicemail and texting ability and yet nothing was received from either party.  On September the 8th ***** the salesperson reached out to the customer after he received a missed call that day and **** did not respond to call or text.  **** called back in on the 9th and I spoke to him and let him know that ***** nor the owner were available and asked how I can help. He at that time said he did not have copies of paperwork which were given to ******* on the night of purchase, but I went over the purchase order with him line by line and he thanked me for doing so.  He then said there was a problem with the door and I suggested that he bring the vehicle in and let us check the vehicle out for him in which he refused to do and stated it was at his mechanic being checked out.  **** called back on Saturday the 10th and spoke with ***** and told him that the door would not open and that he was not going to make the payments on the car and for us to pick the vehicle up or he was going to hide the vehicle.  On Monday we sent dispatch for transporter to pick the vehicle up and bring it to our office.  Once the vehicle arrived on our lot it was blatantly obvious that the vehicle had been involved in some type of accident.  When you look at the vehicle you can see that the left fender is cracked and damaged which was not that way at time of purchase.  The left door as a result of impact will not open and is misaligned with the door jam.  At this point we did begin a claim with their insurance as it was in their possession when this incident occurred. It appears as though this is what the customer was referring to when he said the door would not open.  It appears clear that the customer wrecked the vehicle and did not want to continue paying on a car he would have to repair.  

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18063520
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Everything the dealership is saying in theyre response is complete lies, that vehicle was never involved in any collision, Im waiting for my mechanic for theyre statement with what was wrong with the drivers side door, which happened to be the door hinges needed to be replaced as they were starting to break & when the drivers side door was open it caused the drivers side front fender start to have damage & this was 2 days after purchase, and they said we received the contracts that never happened, I sent them an email to send me the contract before the issue with the drivers side hinges problem & again no response from them so never got contracts. My husband called the office multiple times from 8/31/2022-9/10/2022 and no one was ever in the office & receptionist said Ill forward the messages & still no response until I myself place a review on theyre website how they have no integrity or respect to contact us. Now I have to deal with my insurance company & fight this ludicrous claim that theyre claiming vehicle was in an accident (never happened) theyre liars & thieves. 
  

   

  Business Response

  Date: 09/26/2022

  The condition of the Corvette was fine when the customer's drove the vehicle off of the lot when purchased.  There was no damage at all.  The damage that is on the vehicle could not possibly be caused just by opening a door. There is damage to the underside door of the vehicle as it has ran over or hit something. ******* was handed the paperwork when she was at the dealership, she may have left them or misplaced them. We have not lied about anything. I spoke to customer myself and went over paperwork which he said made complete sense and I explained to him that paperwork was handed to ******* upon delivery.  I did ask him to bring vehicle here to let us check the door and he would not.  Any mechanic will tell you that a door does not just get the way it is, something had to have been hit to create this damage. We can provide pictures as well if the insurance company requires them for the claim.