At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 4685 118th Ave N, Clearwater, FL 33762-4444
- BBB File Opened:
- 7/15/2010
- Years in Business:
- 64
- Business Started:
- 2/13/1960
- Business Incorporated:
- 12/29/2008
- Accredited Since:
- 3/26/2020
- Type of Entity:
- Corporation
- Related Businesses
- Hours of Operation
Primary
- M:
- 8:00 AM - 5:00 PM
- T:
- 8:00 AM - 5:00 PM
- W:
- 8:00 AM - 5:00 PM
- Th:
- 8:00 AM - 5:00 PM
- F:
- 8:00 AM - 5:00 PM
- Business Management
- Mr. William J. Wolf, President
- Ms. Gail Wolf, Secretary
- Mr. Roger Ross, Vice President/COO
- Contact Information
Principal
- Mr. William J. Wolf, President
Customer Contact
- Mr. William J. Wolf, President
- Ms. Gail Wolf, Secretary
- Mr. James Anderson, Senior Account Manager
- Mr. Roger Ross, Vice President/COO
- Additional Contact Information
Fax Numbers
- (727) 573-1506Primary Fax
- (727) 573-1506
Customer Complaints
18 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
8 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Jessica C
07/23/2024
![](https://m.bbb.org/prod/ProfileImages/7649a183-9a48-42ed-85f8-48acd7897bf7.jpeg?tx=w_46)
Think Utility Services, Inc. Response
07/24/2024
Think Utility Services is a private meter reading and billing company that is contracted by apartment and condominium communities to read meters, and invoice residents for their consumption. The community you are living in has a master meter (one or more meters) from the actual utility and has to pay for the water and sewer without knowing who consumed what. They can split the bill amongst the residents and pass that cost into rent or monthly fees (condominiums); or, they can install submeters and charge each household for their specific consumption. In the first scenario, residents that use little always subsidize residents that use much. It is certainly a method that lacks fairness, and promotes over consumption. People tend to care very little about consumption if they do not have to pay for it directly. In the second scenario, resident pay for the exact amount they consume. It is fair, and statistically drops community water consumption by 15-35%.
However, the use of submeters requires the assistance of a private meter reading and billing company. These meters are owned by the community, and not the utility. Your community contracted Think Utility Services to read the community meters monthly, create charges, send invoices to resident and collect remittances, which are returned to the community so they may pay the utility. As a private company, we certainly cannot work for free. We assess a billing fee each month, which pays for the services we provide. That fee is on average $3.35 per month (it does vary from community to community). For that price, we read the meter, produce charges, send a paper invoice with a return envelope, maintain a bilingual customer service center, provide web services and payment methods, and provide the required accounting and remittances. Our price is inclusive of postage, which represents 20% of the billing fee.
I trust this gives insight into the billing fee and why it is assessed. The Think Utility Services call center is available, and they would be happy to answer any additional questions you might have. The number is ************.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.