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Find a Location

Tuffy Auto Service Center has 1 locations, listed below.

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    Business ProfileforTuffy Auto Service Center

    Auto Repairs

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company provides automotive services for Air Conditioning, Battery, Brake, Diagnostic, Auto Computer Diagnostic, Oil Change, Heating and Cooling System, Muffler, Power Flush, Scheduled Maintenance, Shocks, Springs and Struts, Tire Maintenance and Care, Tire and Tune-up Service.

    Business Details

    Location of This Business
    1648 US Highway 27 STE A, Clermont, FL 34714-5890
    BBB File Opened:
    10/13/2014
    Years in Business:
    12
    Business Started:
    1/19/2012
    Business Started Locally:
    1/19/2012
    Business Incorporated:
    1/19/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • CIS Auto Service Center, LLC
    Business Management
    • Zahira Trinidad, Owner
    • Julio Trinidad, Owner
    Contact Information

    Principal

    • Julio Trinidad, Owner

    Customer Contact

    • Zahira Trinidad, Owner
    • Julio Trinidad, Owner
    Additional Contact Information

    Fax Numbers

    • (352) 242-6062
      Primary Fax

    Email Addresses

    Website Addresses

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/28/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I am writing to file a complaint against Tuffy, the auto service center where I recently had my car serviced. On Saturday, I brought my Jeep Wrangler in at 8:45 am to have a new aux battery installed. Prior to this, I was quoted a price of approximately $200 for the battery on the preceding Thursday.Upon arrival, I was informed that the battery itself would cost $200, despite my knowledge that it was priced at $130 at AutoZone across the street. When I pointed this out to the technician, he responded with indifference.During the battery replacement process, the backup camera in my vehicle ceased to function. The technicians attempted to rectify the issue by inspecting my Jeep, but after nearly 1.5 hours, they were unable to resolve it and suggested I wait 24 hours and contact them again if the problem persisted.Upon leaving the service center, I noticed that the cover for my charger port had fallen off. When I contacted the manager to request a replacement, he denied that they had been inside my vehicle. However, I have photographic evidence of technicians inside my car during the service.Furthermore, while troubleshooting the backup camera issue, they also damaged the media ports and sensors in my car. As a result, these components are no longer working properly.I am requesting that Tuffy replace the damaged parts, which cost $130 for the charger port cover and additional costs for the media port and sensor repairs, and cover the labor for all installations. This experience has been frustrating and disappointing, and I expect the business to take responsibility for the damage caused during the service.I spoke with the manager and he refused to accommodate the repair or even consideration of it.

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB Serving Central Florida

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