Business ProfileforSight and Sound Home Theater

In March of 2020, Scott ****** with Sight and Sound Home Theater in Clermont, FL (4327 S. Hwy. 27, #238) upgraded a basic theater system for us, installed deck speakers and because I asked for a remote control that could operate all the components, he sold us and programmed a ProControl 24.r remote. At NO time, did Scott tell me that you need computer software for the remote, never offered to sell me this software and never told me that if I ever added a system component or changed anything, that I would need to go through him. Recently, without knowing the details about the remote I thought I had purchased and owned, I bought an AV Receiver for my home theater system assuming it would be easy to connect wires, plug it in and add it to what I thought to be my remote. I soon found out from the remote manufacturer Tech support Dept. that I needed to go through Mr. ****** because he had the software to program it.
I sent Scott a "Professional and Business" email giving details of my last transaction with him and specifically requested a quote for him to come to my home, install the receiver and program the remote. His email response is copied and pasted here and was as follows, "disappointing you didn't contact me about needing/wanting to purchase a new receiver......". That was it. Nothing else. No respectful, professional business quote as requested and no information whatsoever other than how I disappointed him. I responded to him as to my being upset at his inappropriate reply and his return email's 1st comment, the following day, was "That seems a little extreme...." followed by pathetic excuses, a soliloquy of how "His" remote works and then finally, his charges. In a couple more emails back and forth, he has failed to ever address his inappropriate response, apologize for it or even suggest that he did not intend to come across in a disrespectful manner. I would highly recommend to everyone to NOT deal with this particular home theater "person" and in my personal view, he is unprofessional, arrogant, disrespectful and misleading. Please "Proceed with Caution" if you decide to hire him to do any work on your home theater system.

Mr ****** contact me to assist in setting up the new receiver he had purchased and to re-program his remote control to work with that receiver. After having done the work mentioned almost 2 years ago, yes I was a little disappointed that he didn't contact me when additional upgrades/purchases were wanted for his system. I apologize if that comment struck him in a negative way, I felt it was innocent enough. Yes, I am disappointed anytime a client I have done work for in the past makes a purchase for home AV equipment somewhere else, especially when they ultimately need to come to me for assistance in setup. Regardless, after he expressed his disappointment in my comment, I gave him my rates and asked how he wanted to proceed. At that point he just continued to express his disappointment and express the disappointments in the situation regarding the remote control. I apologize that I didn't completely explain the fact that the remote control I sold and programmed, along with most all other universal remotes in the market now, are only programmable with software that is only available to dealers. I am bound by a dealer agreement to NOT provide that software to clients. Seeing his unhappiness about the remote control situation I offered to buy back the remote from him, which I am still willing to do. That seemed like a pretty fair resolution to the situation and he can just move on to another installer instead of giving me a 1 star review.
After his expression of disappointment in my comments, there was already a strained relationship. At this point I prefer not to spend an hour or 2 at his house with him and the tension as a result of the strained relationship. I expressed to him that there are plenty of home theater installers out there that are certainly capable of assisting with any setup of his system needed, and that can program that remote control (assuming he decides to keep the remote and not take me up on my offer to buy it back.) Or, they could sell him a different remote control and set that up after I buy back his. There is nothing about the system setup I did 2 years ago that make me the only person that can help him out.
A 1 star review would be appropriate for someone who takes money to do a job, and never returns. The only thing that he has paid for that he isn't satisfied with from my installation 2 years ago, is the remote control (which I have offered to buy back.) Other than that, his only complaint is that I stated I was disappointed that he didn't contact me when more upgrades were desired, or that I don't want to do additional work for him now nafter our interchanges. I'm not sure why that is such an issue when there are plenty of other installers out there that can do the work he needs.