ComplaintsforStewart Title Of Four Corners Inc
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Complaint Details
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Initial Complaint
07/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I closed on my property July 13, 2022. During the closing I made notice to an overpayment and brought up the charge to the closer and was told it would be refunded because I already paid the vendor directly. I am unable to receive my refund, the company refuses to release it even after submitting the proper verification paperwork including the paid invoice and cancelled check.Business response
09/27/2022
Business Response /* (1000, 10, 2022/08/31) */ Requirement for the payment of the insurance was a requirement of the buyer's ******* ***** and his partner's, lender to close. At the time of their closing, the lender did not receive notification from the buyers that insurance payment being collected for per the lender's instructions was previously paid by the buyers. In order to allow the funds collected for the insurance to be refunded back to ******* ***** and his partner, the lender required for them to provide a paid receipt from the insurance company, which they did not have readily available for the lender to approve so our office could proceed in getting these funds disbursed back to the buyers. As a courtesy, our office did not forward the payment to the insurance company and instead waited for the buyers to provide the necessary evidence to the lender so that in doing so, this would not prolong the buyers getting refunded this payment they had made prior to closing. Once the lender was able to approve the release the funds it was noted that some of the loan documents needed to be resigned by the buyers and it was expected that the buyers would be traveling back to our office to resign these document, at which time it was thought best to provide the buyers their refund check at that time opposed to chancing it getting lost in the mail but unfortunately the buyers contracted COVID and were unable to attend. When it was brought to our office's attention that the buyers would not be able to make it to office, the check was sent out via Federal Express to the buyers at our office's expense to avoid any further delay receipt of these funds. As explained to ******* *****, our office had a mutual interest in getting these funds to them to clear our account and our office would have no interest in delaying this refund to be received, however because it was the requirement of the lender to insure payment was collected at closing and than proof of payment was required to be produced to confirm payment was made to the insurance company that was acceptable to the lender, resulted in these funds not being able to disbursed back to the buyers immediately after closing which I believe was not fully understood by the buyers.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.