ComplaintsforJo and Co. Goods

• Initial Complaint

  07/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased necklaces from ** and ** on May 3rd with the agreement that they would ship in 5-7 weeks even though their website indicates that the necklaces are In stock, ready to ship. The 7 weeks passed and I emailed because I didnt receive anything. After about a week (their website says responses in ***** hours) I get an email saying the necklaces would be sent in 10 weeks. I asked if they could confirm the 10 week timeline. They said yes! Or sooner. Well 10 weeks comes and goes. I reach out again and after about another week they respond with a vague its coming soon and check out our Instagram. Well its been way over the time and I have gotten no responses or updates. I finally reached out for a refund and still no responses or refund. I will be contacting my bank to dispute the charge but was hoping for a simple refund since I have never received the necklaces.

• Initial Complaint

  05/19/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  BBB Claim for Q **************** Goods)*Consumer Information:Name: **************************************** Email: ******************** Order Number: ***** Order Date: February 4, 2024 Amount: $136.80 *Complaint Summary:I made a purchase from ******* Goods on February 4, 2024, totaling $136.80. After over three months, the seller has failed to ship the product or issue a refund despite multiple requests; since I no longer want the items due to the prolonged delay and the poor customer service experience *Details of the Complaint:1) Initial Communication:I sent an email on April 16, 2024, requesting information about my order (Order No. *****). It had been over 10 weeks since my purchase.*********************** from ******* Goods replied, apologizing for the delay and stating that the remaining items were defective and in production. They assured me I would receive a shipping notification once the items were ready.2)Request for Cancellation and Refund:On May 8, 2024, given the extended delay, I emailed ******* Goods requesting to cancel my order and issue a refund, mentioning that it had been over three months since my purchase and I no longer required the items.3)Lack of Response:Despite my email, there was no response from ******* Goods. I followed up urgently on May 15, 2024, reiterating my request for order cancellation and a refund.I mentioned that if I did not receive a response within 72 hours, I would report the issue to the BBB and FTC.4)Current Status:As of now, ******* Goods has not responded to my emails, or issued a refund. I initiated a claim with my bank, but this process is still ongoing due to the seller's unresponsiveness.*Desired Resolution:I am seeking a full refund of $136.80 for the unfulfilled order. The seller has failed to deliver the product within a reasonable timeframe, communicate effectively, or provide a resolution to the issue.*Contact Information:******************** ************ ****************************************

  Business response

  05/19/2024

  This order's funds have already been refunded from us. This customer filed a chargeback with her card company and the funds were refunded to her bank. We have no funds of hers that we are able to refund as they were already refunded. 

  Customer response

  05/20/2024

   
  Complaint: 21732965
  I am rejecting this response because:
  I have reviewed the response from Jo and Co. Goods regarding my complaint ID ********.
  Unfortunately, I am unable to accept their response at this time. The seller claims that the funds have already been refunded to my bank, but I have confirmed with my bank that the refund has not been received. Despite the seller's statement, my bank has not credited the funds back to my account, and they have indicated that I might need to wait until July for a resolution, which is unacceptable given the original purchase was made in February.
  To resolve this issue, I need Jo and Co. Goods to provide specific details of the refund transaction, including:
  Date the refund was processed.
  Transaction ID or reference number.
  Any other relevant documentation that proves the funds were transferred back to my bank.
  I would appreciate it if BBB could facilitate obtaining this information from Jo and Co. Goods so that I can provide it to my bank for further investigation. This will help expedite the resolution of this matter.
  Thank you for your continued assistance.
  Sincerely,
  ****************************************

  Customer response

  05/20/2024

  Thank you for your assistance in this matter. I have reviewed the response from Jo and Co. Goods regarding my complaint ID ********.
  Unfortunately, I am unable to accept their response at this time. The seller claims that the funds have already been refunded to my bank, but I have confirmed with my bank that the refund has not been received. Despite the seller's statement, my bank has not credited the funds back to my account, and they have indicated that I might need to wait until July for a resolution, which is unacceptable given the original purchase was made in February.
  To resolve this issue, I need Jo and Co. Goods to provide specific details of the refund transaction, including:
  Date the refund was processed.
  Transaction ID or reference number.
  Any other relevant documentation that proves the funds were transferred back to my bank.
  I would appreciate it if BBB could facilitate obtaining this information from Jo and Co. Goods so that I can provide it to my bank for further investigation. This will help expedite the resolution of this matter.
  Thank you for your continued assistance.
  Sincerely,****************************************

  Business response

  05/20/2024

  The customer filed the chargeback through her bank without receiving a response back from us. She threatened a chargeback within a certain time frame and once we received the email (our email turnaround time is listed on our FAQ page which she agreed to reading before making her purchase which is also found on this screen shot under additional details) we went to research her order we saw that the chargeback was already filed and the funds were already taken from her bank. I cannot control how long the bank holds those funds. If she continued to communicatee through us we could have facilitated the refund in a more timely manner. Unfortunately, we were not given that chance. We informed her through our last communication that there was a MFR defect for some of her items and they were being replaced and she would be updated with a shipping notification. 

  In the past in a similar situation, the customer can reach out to her bank and cancel the chargeback request and the funds can be returned to us. From there we can manually issue a refund to be processed. If the customer wants to go about it that way, we are more than happy to get that done. 

• Initial Complaint

  05/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In regards to Order ***** On 3/25/24 i corresponded with customer service named ***** regarding returning a necklace. He gave me the address to mail it to and in exchange, he would email me a gift certificate for the amount i had spent on the necklace. on 3/26/24, i mailed the necklace via **** to the address he provided me. I reached out several times via email, instagram, ********* and their contact us button on their website. Finally an ENTIRE month later, ***** finally got back to me, saying he had never received the necklace back. I wrote back on 4/25 via email saying i had mailed it via **** on 3/26 to the address he gave me. I asked him to please send me the promised gift certificate. Once again, i am being ignored, despite sending several emails and messages again. They took my money for the necklace, i mailed it back, and they havent given me the promised gift certificate nor have they refunded my money despite my several messages. they are completely ghosting me. at this point, i just want my money back, as i do not want to do business with this company ever again, and i want to warn others not to purchase from them either. I have the saved emails and proof of my purchase and promise of the gift card.

  Business response

  06/03/2024

  Unfortunately, we did not receive the item back from the customer. She could not provide a tracking number for the return. We deal with the post office all the time and I know they can "misplace" packages and they never arrive. I refunded the customers item. She should have received a refund notification at this time.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩