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Find a Location

The Better Pool Guy and Home Solutions, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforThe Better Pool Guy and Home Solutions, Inc.

    Pool Service

    At-a-glance

    Customer Reviews

    3.67/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    This business has 0 complaints

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    4420 S Hwy 27 Unit 8, Clermont, FL 34711
    BBB File Opened:
    6/17/2013
    Years in Business:
    11
    Business Started:
    10/1/2012
    Business Started Locally:
    10/1/2012
    Business Incorporated:
    9/17/2012
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Hours of Operation

    Primary

    M:
    9:00 AM - 5:00 PM
    T:
    9:00 AM - 5:00 PM
    W:
    9:00 AM - 5:00 PM
    Th:
    9:00 AM - 5:00 PM
    F:
    9:00 AM - 5:00 PM
    Sa:
    9:00 AM - 5:00 PM
    Su:
    9:00 AM - 5:00 PM
    Business Management
    • Timothy J. Cope, President
    Contact Information

    Principal

    • Timothy J. Cope, President

    Customer Contact

    • Timothy J. Cope, President

    Customer Complaints

    0 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Chelsey F

    1 star

    02/23/2022

    Customer Service and Business practices are AWFUL. We have used this company twice and it's NEVER been an easy process. Techs are never on time, show up and their equipment isn't charged or they don't have the right stuff, so they leave and come back. But today was the last straw when speaking with Customer Service Specialist Beth. We were charged 175$ previously for the past two services AND now they want to charge 315$, 140$ MORE for the exact same pool and service. After getting no response to my last email we called. Beth said, some technicians take 59 minutes and some take longer and last time the technician took longer than an hour so we are billing you the extra 140$ for the service. So, I said great! I want the efficient tech that can do the Service in one hour And she said that's not possible. So, to clarify I'm paying more based on your scheduling errors and sending me a less efficient tech, and she said unfortunately yes. Conclusion: The BetterPool Guy is actually NOT better and is actually WORSE than the rest. Do yourself a favor and call another service, there's plenty that do what they do with better customer service and better business practices.

    The Better Pool Guy and Home Solutions, Inc. Response

    02/28/2022

    Hi Ms ******.

    So sorry your weren't satisfied with the information provided to you. I can understand how not charging you for that additional labor the first time may have been confusing. We are always concerned with how we charge customers and never want to seem like we are changing prices once we get there. That is the reason for the price increase from a previous visit. With the rising cost of doing business, we can not absorb as many things as we once could.

    We are sorry that we couldn't accommodate your pricing needs and hope you find the service for your above ground swimming pool you want at the price you are looking for. I am glad we were able to be of assistance the past few times you called on us.

    If there ever is anything we can do for you please do not hesitate to call us. -Tim - The Better Pool Guy, Admin **********

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