Business ProfileforMathnasium Of Clermont

My son ***** was in a very prestigious Health Science Academy program where he skipped grades 11 & 12 and went straight into college. He was doing very poorly in Math so I found him tutoring at Mathnasium. A few months into the contract ***** was kicked out of the Academy and demoted back to High School because of Math so he no longer needed math tutoring. I called the Mathnasium and explained the situation and the employee, a young lady (can't remember her name but we had spoken multiple times before) explained to me that there were two more payments (June & July) left on my contract, and that I could pause his tutoring until he needed it again, BUT i would still need to pay for the the last two months (June & July) until the contract was up. I was unsure why ***** would ever need Math tutoring again, it was almost the end of the school year, so i said i'd cancel him, she then asked me if he was planning on applying for college. I said yes, and then she told me that they do SAT prep tutoring and practice testing and that when he was ready to do that in the fall he would have two months of bookings he could make to do that. I thought this was a GREAT idea! She emailed me a paper that had TWO options, CANCEL (with a penalty) or PAUSE. She told me to mark pause to keep his ability to book sessions for SAT, and when ***** was ready to come back to give her a call to start booking his SAT prep in probably September/October. I was charged the last two payments. I was expecting that. thenI was billed AGAIN $379 in August. I emailed to complain and it was reversed immediately. In the last two weeks of September, as recommended by the employee, (I think her name may have been Aisha) I booked brady for 8 sessions, and one session on October 1, as his SAT test was for October 2. I was billed $379.00 AGAIN on Oct 1 & Nov 1 . I have tried to NO AVAIL to get resolution from the director Rinette W******* by phone AND email. I have emails as proof.