ComplaintsforB P Davis Property Management, Inc.

• Initial Complaint

  04/02/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In the 3rd week of April 2021 I contacted BP Davis about water damage to my condo unit. Since that time, I have spent many hours, and money, trying to get them to address the issue. According to an official inspection report, the water is coming from the exterior walls, and at the time of the report roughly 12 feet of drywall was wet inside my condo, as well as a window with mold/mildew and several pairs of shoes ruined due to mildew. The carpet in that area is wet also, and likely moldy underneath. It has been nearly one year since I initiated a request for this problem to be addressed. BP Davis often ignores such requests, apparently prefers to never put anything in writing, and their attempt at remediation to date is to offer me a dehumidifier (covered in mold on the inside), and to tell me that someone would come in March 2022 to waterproof the exterior wall. That did not happen. They also advised that mold was not likely to be growing in the wet walls during this 11-month period because "it needs something to grow on." Further, they declined to replace my wet drywall and carpet (verbally). I have an email trail of my complaints and the inspection report showing the wet walls and carpet in my unit.

  Business response

  06/08/2022

  Business Response /* (1000, 12, 2022/05/12) */ The Board of Directors has made several attempts to locate the source of intrusion to this unit. Most recently, the Association contracted with Complete Painting & Waterproofing who waterproofed and painted the entire atrium area adjacent to Ms. ********** unit on April 8th and 9th this year. Since then, we have not had a hard rain to determine if this effort took care of the source of intrusion. Once verified the source of intrusion has stopped, Ms. ******** was informed the association would replace any damaged drywall. The owner has been told this on several occasions. Per Florida Statute 718, the condominium association is responsible for the drywall and anything behind it. No one has declined to replace the drywall. The owner is responsible for the ceiling and wall texture and coverings, including paint, and everything inside the unit, including the carpet. The carpet is an owner responsibility, insured by the owner. The association is not permitted to pay replacement of it. The owner was advised that she is responsible for the carpeting, per statute, and should take measures to remediate it, including removal. The association did offer to assist with drying out the unit, including the use of the dehumidifier to help. It is our understanding that the owner filed a claim with her insurance company so should be aware that that would fall under their coverages. My office has been working with the Board of Directors on this issue. It is my understanding the owner has finally contracted with Serve Pro to address her issues. The association agreed to pay for the drywall portion of it, which appeared to be satisfactory to Ms. ********. Consumer Response /* (3000, 14, 2022/05/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) In the main, the response by B.P.Davis is accurate; however, they stated "Ms. ******** was informed the association would replace any damaged drywall. The owner has been told this on several occasions." This is not true. I would have to say, Prove It. Do they have anything in writing to support this claim? I never received any written acknowledgment until last week when the HOA Board president contacted me to say that they would pay for the drywall, after a full year of the problem's existence. That being said, at long last we are moving forward despite the relative inaction on the problem which was not addressed until 50 weeks after I first complained, and when I moved forward with action on remediation and repair on my own. Business Response /* (4000, 18, 2022/05/26) */ The communication between my field supervisor and Ms. ******** were speaking conversations, not in writing. His last conversation with her was informing her the water proofer would be addressing the bands and entire atrium area to try and stop the source of intrusion, which did occur April 7 and 8th. If she inquired about drywall replacement during their conversations, his reply would have been that the association is responsible to replace the drywall; any other damages would fall under her homeowners insurance. This is standard language anytime there is a water event; the association is responsible for the drywall, if damaged.

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