4 Customer Reviews
Review from Dominique L
1 star12/07/2023
I had medical debt and set up a payment plan. My payment plan was $100 a month, I paid $200 a month never late and paid the last 1700 in full. The rep promised that the direct payment would not take out of my account. Well it did. I called and emailed the supervisor who didn’t get back to me until I called and said oh I know your situation and didn’t call because I didn’t have an answer. They supposedly sent a check via mail on 22nd. December 7th and still not here. Very upsetting as I completed my end and they do not care.Review from Rachel M
5 stars03/27/2023
I've been dealing with this company for some time, I haven't been able to make payments for a long time, they have been very patient, and understanding.
Lotane & Associates, P.A. Response
03/28/2023
Good Morning Ms. *****, we greatly appreciate your review and expression of your experience. We are always here to discuss and attempt to resolve concerns. Thank you for remaining in communication. Have a wonderful day.Review from Sheena O
1 star02/20/2023
This company is harassing me I owe the debt setting a payment arrangement has problem with my checking account. So I went online to make the payment. They have been calling me non stop 4-5 times a day leaving messages without even going on my account to check to see if I’m caught up before making a call to me. You call back and they put you on hold to tell me your all caught up. But your calling me non stop all day. All of my voicemails is from this company. When you talk to the rep they done even know why they called. You ask for a supervisor and they hang up the phone on you just ridiculous!Lotane & Associates, P.A. Response
02/21/2023
We have reviewed your file in detail including the phone calls, call history, and history of payments and interactions with our office. Our attempts to contact you were to resolve the NSF responses to the payments made on numerous occasions. When a payment is returned due to insufficient funds (non-payment), as a courtesy we contact the Defendant or Debtor in effort to resolve directly. It is the obligation of the payer to ensure sufficient funds are in the bank account prior to making a payment. To date, we have received NSF responses from your bank on 4 occasions. We are always happy to discuss options and want to ensure you have a positive, solution oriented conversation with our Collections department. As a business practice, we do not call 4-5 times per day. All messages left or call attempts were to resolve and ensure payment was made to our clients, as you are on a courtesy payment plan. We welcome you to call our Collections Department if you would like to discuss your file in further detail. If you are not satisfied, you always have the option to speak with our Collection Manager again.Customer Response
02/21/2023
I spoke with a Representative yesterday can you tell me why I’m still getting calls? Even though my account declined the transaction I went online and made the payments. So therefore I wasn’t behind. And the rep confirmed that yesterday. But guess what today I got another call for what now? After I discussed everything and she verified my account was not behind. I asked for a manager and never got that call back. It’s the same person calling that’s been calling the other 4-5 times a day. When I ask for a manager of course that was too easy to transfer me over I have to wait for another call.Review from Tiffany H
1 star03/30/2022
Terrible company. Customer service is a joke. They look out for themselves only. If I could, I would rate them a zero.
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