ComplaintsforCocoa Hyundai, Inc.

• Initial Complaint

  05/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle was brought into dealership to initiate 2018 Hyundai Elantra recall on anti-theft, while vehicle was being serviced a 2nd recall for ECM was performed, unbeknown to customer until after it was conducted. Approx. 2wks later vehicle failed to power up and was towed to dealership. Customer was notified a couple days later by technician that engine failed. Face to face request from customer to ********************** mgr for another review, Service manager initiated review by lead mechanic and customer was advised by same technician engine would need to be replaced, technician emailed estimate of work to customer. Customer initiated a PA with ********************** Motors USA, month or two later a determination was provided to customer that vehicle was out of warranty. No one addressed the fact that the recall could be the culprit, vehicle was towed from dealership by demand of Cocoa Hyundai mgmt. Customer was charged for diagnostic conducted on vehicle, Receipt given to customer noted refusal of the ****** estimate of the tear down to determine what caused the issue of engine failure. Vehicle is still inoperable, payments still being made on vehicle loan with balance of 8500.

  Business response

  05/07/2024

  Vehicle was serviced by dealership on 01/11/2024. Customer came in for two campaigns covered under Hyundai Motor America warranty. Customer signed and dated repair order stating both campaigns to be completed on that day of service. Attached is the documentation showing customer signature. First Campaign was 993 anti-theft software upgrade. Second Campaign was 968 ECM software update-Fuel system readiness monitor diagnosis. Neither Campaign update would cause the issue in customers internal engine failure. Customer Came in 20 days later on 01/31/2024 stating vehicle would not start. After inspecting vehicle found engine not to have any compression in cylinders 1, 2, 3, 4. Cocoa Hyundai Service manager talked to customer and her mother stating we would submit a case to Hyundai Motor America to see if any goodwill towards engine failure could be honored. Hyundai Motor America response was to have customer pay to further diagnose vehicle and remove cylinder head. They wanted to have a determination on what was causing the internal failure in engine. Cocoa Hyundai contacted customer to let them know that it would be there responsibility of $800.00 to move forward on what causing engine failure. Customer did not want to pay for further diagnostic and engine teardown. Customer was given ********************** Motor America consumer helpline. Consumer help line also declined to pay customer diagnose and remove cylinder head removal for further inspection. Vehicle was on Cocoa Hyundai property for 3 months and customer contacted and asked to remove vehicle since no resolution for repairs was resolved. 2018 Hyundai Elantra second owner warranty coverage is 5 Years or ****** miles.

  Customer response

  05/08/2024

   
  Complaint: 21676300
  
  I am rejecting this response because: Upon recent receipt of vehicle the attached items were left on hood of vehicle when picked up from tow, I'm uncertain if these were replaced or just removed from engine during review of concerns. As I stated before the vehicle was not under any concerns prior to being serviced for recalls, now we're left with an inoperable vehicle, the ****** requested for tear-down would be in addition to repair and this is an excessive amount of funds @ this time due to the vehicle continuing to require monthly finance charges, in it's inoperable state.
  
  Sincerely,
  
  Tongerla *******

  Business response

  05/20/2024

  Cocoa Hyundai dealer agreement with Hyundai Motor America is that all service campaigns must be performed when vehicle is in dealership service possessions. If customer is stating that ********************** CAMPAIGN 968 ECM SOFTWARE UPDATE is the cause of motor failure then that would be between the Customer and ********************** Motor America. 

  Customer response

  05/20/2024

   
  Complaint: 21676300
  
  I am rejecting this response because: Hyundai America denied complaint solely due to warranty out of date, no one seems to accept responsibility of tasks completed and the repercussions that followed. As for proper customer **********************, I am including a  picture of the items left on car seat when vehicle was towed from Cocoa Hyundai to residence, which shows that vehicle was dismantled and returned in that manner.
  
  Sincerely,
  
  Tongerla *******

• Initial Complaint

  03/01/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I had a pre approval from *********** for $55000. The car I bought was advertised as $30,000. I took a screenshot of the website showing that price the day t went into the dealership and I kept the window display that has pricing and all the info on the car. Both of those say the same thing. The dealership said *********** denied my loan but they got a deal with their finance company so I said okay. About a week or 2 weeks later I had to drive my grandma/the co-signer to the dealership because they said they missed 1 page so she has to come sign it. When we got there tho they had her sign the whole contract over. They still never gave us a copy of the contract and I asked several times. A month later I got a letter from *********** with info about my counter offer expiring soon, I was never told about a counter offer. Then when my first payment was due I found out I owed almost $800 a month. I asked the finance company how much I owed for the car and she told me $45000. I filled a complaint right then. She gave me some other numbers to call and I kept getting the run around. Then I started having issues with the car, the lane assist wasn't working properly, it would throw me into other lanes. I had four incidents in 2 weeks. That's about when they repossessed the car. I finally saw a copy of the contract from Hyundai finance...and that's not our signature at all. You can even see spots where it was copied and pasted. The last 2 pages do have our real signatures on them though and you can clearly see the difference. So that's why I didn't get a copy of my contract until after the car was repossessed

  Business response

  04/13/2022

  Business Response /* (1000, 5, 2022/03/02) */ Ms. ****** my name is Sean S*****, and I am the Gm at Cocoa Hyundai. After reviewing your case and reviewing your deal internally I have determined that there are no signatures that do not match on the entire deal. We have been in business for over 20 years, and we have an impeccable reputation. For you to accuse us of forging documents after your car was repossessed is patently unfair. Had you reached out to us when you were having problems, I would have been more than happy to assist you personally. Consumer Response /* (3000, 7, 2022/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sir, the signatures are just the cherry on top, I lost count the number of statutes your company violated. Yes your company may have been in business for 20 years but this is the first pandemic and it's made it hard for a lot of businesses but it's still no excuse. And your right the signatures are 100% the same size, width, with zero discrepancies (except the one that was too high and touched letters from the sentence above so that same spot was cut out on the rest of the signatures). It's almost impossible for a 70 year old woman who's hands shake and a single mom holding a sick child that has adhd while signing the paperwork to have signatures that perfect. Another issue half of my grand mother's signature wasn't copied and pasted properly, it shows her last name as Fo. And mine has a random period on it that isn't on any signature of mine ever, not on any of the official documents the government has on file for me throughout the years. The fact your company didn't give me a copy of my contract, but refused when I asked for it several times is a violation. Your sales rep told me I can come into the dealership to view the contract. I just obtained a copy of my contract for the very first time a week ago. And that's because the finance company sent it to me. Also I have the letters *********** sent us in the mail detailing the counteroffer we were offered. When I questioned my sales rep, he told me that yes the counteroffer may have wanted a $10,000 down payment and he knew I wasn't doing that so he didn't even bother letting me know. I reached out to the dealership, Hyundai finance and I called every phone number I was told to call. Hyundai did file a case but that's before I found out about the signatures. I'm prejudged and treated differently or less than, all the time. But never to this extent. My life has been hell since doing business with your dealership. Then on top of it your going to accuse me of being the one doing something wrong. I've finally got a company to finance a new car for me, so I have no reason to lie. The signatures is probably the worst thing your dealership did, so if this was false don't you think I would of started with that this whole time? I'll go ahead and inform Hyundai's Corporate office..we'll actually I think my case was escalated to it's National Office, so I'll let them know the current status of everything since you choose to point the finger at me. If they don't have a better immediate answer then I'll go ahead and contact a lawyer so they can deal with this issue and I can try to move forward with my life. Your dealership has taken too much of my time and energy and still don't care that you are ruining peoples lives and that sir isn't right. Business Response /* (4000, 11, 2022/03/22) */ Cocoa Hyundai does not wish to engage in the accusations any longer. I stand behind my employees 100% and dispute and further discussions surrounding forging of signatures. Consumer Response /* (4200, 13, 2022/03/28) */ I am definitely not satisfied with the matter. I have been dealing with this issue for way to long. I'm suffering and inconvenienced more and more, everyday this matter is delayed and pushed to the side. They shouldn't get to lie, cheat and ruin peoples lives, admit to it and still not face any repercussions. I have no problem contacting the attorney generals office and retaining a lawyer if that's what has to be done.

• Initial Complaint

  12/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have 2 cars on lease with hyundai motor finance. I purchased both vehicles from cocoa beach hyundai. this compliant is for the dealer and hyudai motor finance. I paid the lease off 2 years early and wanted to buy the car. Ihyundai motor finance insisted on going to the dealer. I went to the dealer who said I still owed 2 years of leave payments. the dealer refused to call hyundai motor finance to validate the information. I called hyndudai motor finance who said the dealer should call them, neither side is talking. After paying the lease off in full several months ago I called and now I have a 105 balance even though on my credit report it said paid in full. hours of calls and getting hung up by hyundai has not yielded a solution. please help hyundai account number XXXXXXXXXX

  Business response

  02/01/2022

  Business Response /* (1000, 5, 2022/01/07) */ Mr. *******, my name is Sean ****** and I am the Managing Partner at Cocoa Hyundai. After reviewing your deal I believe you are mistaken. You leased you vehicle on September 7 2020 and it was for 36 months, therefore your lease is mature on September 7 2023. Your current buyout with Hyundai Motor Finance is $18,192. This is from Hyundai not an arbitrary number we are using for your payoff. Should you have any further questions please feel free to reach me at the store at *************

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