ComplaintsforAtlantic Storm Protection

• Initial Complaint

  04/11/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On 1/13/2022 I signed agreement with Atlantic storm for 6 shutters for $4,032. I put $1,200 down. It said it would take 4 months to make shutters. They came end of April to put them in. After the first was installed I seen the locks were on the outside. My windows are high off the ground and 2 are 8 feet up. They were to close from inside. I called company and owner acted like it was my fault and had to speak to salesman and engineer. Workers left not putting shutters on. I did not hear anything for weeks about shutters so I phoned. They were sending someone out 3/15/22 to do job. Now 5 windows were closed inside but without the locks. Only latches to close. I paid for locks not latches.. The 6 window we could not close because latch was behind the glass. I did pay $2,432 at this time. Minus $400 or 10 % until they fixed last window.This time I e mailed ASP with photos and work orders. ( there was a problem with the way I wrote the check. Instead of calling me right away the held it.only saying something when I threatened to call a lawyer)They then sent out inspector and it failed because of that window. Next day window was fixed. Beginning of job I signed notice of comments alone in my home. I returned it to ASP where they filled it out and got it notarized without me being present. I believe this is against the law. I also found out ASP put a lien on my property before they even came to put a shutter on. Even though I paid according to contract. I had to fight like hell to get copy of warranty. And now they refuse to take lien off my house or send final inspection report unless I sign a termination of commencement (they will not file it unless I sign) think this will get them out of all liability and warenties.Then I have to file another. Please help. I sent last payment today. Minus $10. Spent on notary fees. Dated it 2 weeks from now to give them time to return paperwork to me. They are crooked company that I can not trust. And other people must be warned.

  

  Business response

  05/27/2022

  Business Response /* (1000, 9, 2022/05/03) */ Contract Timeline and Rebuttal: 01/13/2022: Contract signed (estimated 3 - 4 month installation time) 01/26/2022: ACC ordered 02/11/2022: ACC received at ASP; RFS 02/14/2022: GD lvm regarding installation on 02/16/2022 - eta 9:30-10:30 - if this day doesn't work for her, find out her availability - she also needs to speak with Denali regarding the NOC (either the guys need to pick her signed one up or they need to bring her one) 02/16/2022 eta 9:30 - 10:30 am: install ACC shutters; upon installation it was discovered that Mrs. ****** was expecting inside locks for her Accordion shutters but unfortunately we did not realize this because it was not listed on the contract and our assumption was outside locks. After discussing the options it was decided that we should bring the shutters back to the shop and revise them with lowered, inside locks. 02/22/2022: Next step is KLS needs to order new locking rods and thumb locks; See attachment below for information 02/25/2022 EM: spoke with Mrs. ****** about when her shutters would be ready to install, and she said she's having company in town from March 2-March 15, and asked that we call her to schedule the week of the 13-19th - cut new track for opening #6 03/01/2022: ordered new thumbturn locks and locking pins (PICK UP NOC if possible)** 03/04/2022: Thumb turn locks and locking pins received at ASP; RFS 03/15/2022: Install revised Accordions at client with new lock and pins; told her first AM between 8 and 9 am 3/15/2022 DR: Client called in upset about not receiving the warranty information at the time of installation. DJ prepared it and I emailed it over to her along with a new NOC in case she needed a new one to hand to the guys. Called and informed her that the warranty was emailed over. She was very short and hung up. Job complete by Ben - partial payment until inspection 3/15/22: Client wrote the check incorrectly. Current plan of action is to have Steve go in person to return the check that was written incorrectly and to address any other installation concerns. 3/22/22 DJ: Spoke with Mr. & Mrs. ******. Explained the situation (check written incorrectly, talked about NOT, Release of right to lien, etc.) - she is still upset with us, but Mr. ****** is very kind and understands everything. The game plan is to have the final inspection completed on Wednesday, 3/30/22 and then have Steve visit on Thursday, 3/31/22 to fix the issue she's concerned with, bring the NOT for her to sign, give them the release of right to Lien for the new check and give her the old check back. She said she's "not paying a ******* dime more until the lien is off her house". I told her husband that we will work something out. I sent an email to her explaining the plan of action. 03/24/2022 GD: Theresa called in again to scream at us - DRB spoke with Theresa and explained that we would be hanging up the phone on Theresa if she kept screaming at our staff 03/31/2022: Charles went to the ****** Residence and revised the bathroom accordion to Mrs. ******'s specifications; Ready for reinspection - partial payment of **** via check ***** 4/06/2022 DR: Mailed Invoice with inspection results to Ms. ******. Noted that she may send back the Notarized Termination w/ the final payment. After payment is received, we will send her a recorded copy of the Release of right to lien. 4/12/2022 DJ: Received notification of BBB complaint. 04/19/2022: Kirsten and Mrs. ****** spoke on the phone about her concerns regarding the language used in the affidavit stating partial payments have been made that "release the lien or the right to lien". Kirsten apologized for the inaccuracy in the statement of releasing the lien because there was never a lien on Mrs. ******'s home, there is only a right to lien and our affidavits are mailed to customers as they make payments on their contracts so they can have proof of payment for their records. Kirsten and Mrs. ****** spoke about how Atlantic Storm Protection needs to do a better job explaining the Florida Lien Law and the documents we must provide to the state and county that are required during the permitting process. Mrs. ****** was satisfied with this explanation and agreed to mail the Notice of Termination (NOT) to the Cocoa address of Atlantic Storm Protection so that we could record the NOT with the Clerk of Court. 04/23/2022 Saturday: received the Notice of Termination (NOT) 04/25/2022 Monday: recorded Notice of Termination (NOT) 04/30/2022: deposited the final payment from Mrs. ****** - job complete - paid in full On 1/13/2022 I signed agreement with Atlantic storm for 6 shutters for $4,032. I put $1,200 down. It said it would take 4 months to make shutters. Correct They came end of April to put them in. Incorrect - the initial installation began on 02/16/2022 and our second installation trip was on 3/15/22 and our third trip for installation was on 03/31/2022 After the first was installed I seen the locks were on the outside. My windows are high off the ground and 2 are 8 feet up. Correct They were to close from inside. This was never requested by the customer until we were on the jobsite doing the installation. She told the installers what she wanted, and he stated that we could accommodate her request. I called company and owner acted like it was my fault and had to speak to salesman and engineer. We didn't blame her. We explained that it was not written on the contract and since it wasn't - it wasn't ordered that way, BUT we told her that we would complete the job the way she wanted it. Workers left not putting shutters on. We stopped work on the job to accommodate her request (putting the locks on the inside and changing the stack configuration on one of the shutters). I did not hear anything for weeks about shutters so I phoned. Completely incorrect. We have been in constant contact with her every step of the way. Our issues stem from her screaming every time we spoke to her, and we were unable to communicate with her effectively. They were sending someone out 3/15/22 to do job. Correct - partial install occurred. Now 5 windows were closed inside but without the locks. Only latches to close. Again, job was paused to accommodate her request. I paid for locks not latches... We "tried" to explain to her that inside locks are thumbturn locks, not keyed locks, which is also known as an egress lock for safety purposes. The 6 window we could not close because latch was behind the glass. I did pay $2,432 at this time. Minus $400 or 10 % until they fixed last window. This time I e-mailed ASP with photos and work orders. Correct - this window was rectified on 03/31/2022. . ( there was a problem with the way I wrote the check. Instead of calling me right away the held it. only saying something when I threatened to call a lawyer) We called and explained the situation (again, to no avail because all she did was scream). We then followed up with an email of the action plan (because she refused to speak to us anymore and handed the phone to her husband). They then sent out inspector and it failed because of that window. It didn't fail, it was rescheduled so that we could rectify the situation on the bathroom window. Next day window was fixed. Correct. Beginning of job I signed notice of comments alone in my home. I returned it to ASP where they filled it out and got it notarized without me being present. I believe this is against the law. She had no printer, so the document was mailed to her. I also found out ASP put a lien on my property before they even came to put a shutter on. Even though I paid according to contract. Incorrect. We are required by law to file a Notice of Commencement by the state of Florida because her job value is over $2500.00. This doesn't place an actual lien against her property, it allows for a right to lien if a homeowner does not make the payments. Mrs. ****** has always made the payments. We have NEVER placed a lien against her property. It is due to her lack of understanding of the requirements of the law and her refusal to calm down and listen to our explanation. I had to fight like hell to get copy of warranty. Absolutely incorrect. A warranty was emailed to her the same day of her installation at 11:56 am. And now they refuse to take lien off my house or send final inspection report unless I sign a termination of commencement (they will not file it unless I sign) think this will get them out of all liability and warenties. Absolutely incorrect. We are required by law to submit and record the Notice of Termination to terminate the Notice of Commencement with the Clerk of Court. I have to file another. Incorrect. If she provides us with the Notice of Termination, we will have it recorded by the county of Volusia. I sent last payment today. Minus $10. Spent on notary fees. Dated it 2 weeks from now to give them time to return paperwork to me. This paperwork is completed to the laws set b

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