ComplaintsforElco Administrative Services Company

• Initial Complaint

  06/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company reported me to the credit bureau stating I owe them $11,000 dollars. I was involved in a car accident thats was not my fault. I took it to court and the court threw the cases out.

  Business response

  06/14/2024

  This response is submitted by Rental Claims Services (RCS) on behalf of Enterprise Leasing Company of ******** LLC ************************************************** (Complainant) rented an Enterprise vehicle and was involved in a rear end auto accident on May 14, 2019.  At the time of rental Complainant did not purchase the optional liability protection,and it was subsequently learned she did not have personal automobile insurance to respond to the claim.  As a result,Enterprise, as owner of the vehicle, was responsible by Florida law to provide liability protection for any damages caused by Complainant.
  
  RCS completed a thorough investigation into the loss that included reviewing photos of both vehicles, obtaining statements from both drivers, and reviewing the police report.  Our determination was Complainant was at fault for the accident.  As a result of Complainants negligence Enterprise paid $10,940.07 to resolve the property damage and bodily injury claims presented by the driver and passenger of the other vehicle involved in the loss. 
  
  Pursuant to Complainants rental contract, Complainant is responsible for reimbursing Enterprise for the monies paid out.  We attempted to collect this from ****************** and after our efforts had failed,the debt was sent to a collection agency. We are willing to set up a payment plan to assist Complainant in repaying the amount owed.
  
  Sincerely,
  
  *******************
  Regional Liability Manager
  ************

• Initial Complaint

  11/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  There was a collision with another car which barely touch the other person. After 4yrs of that incident am getting a notice now in 2020 that I owe $10,000. I will definitely like to dispute that claim cause I vividly remember nothing happened to that enterprise rental car she was driving. I have paid my dues for driving under the influence. This is a ******** don't want to be a party to a lie. File: ********. Date of loss: 07/09/2017.

  Business response

  12/11/2023

  December 5, 2023
  Better Business Bureau
  ATTN: ****************
  
  RE:                              Date of Loss               : 7/9/2017
                                      Our File number         : 15583970
  Dear ******:
  We are in receipt of the Better Business Bureau complaint filed by *************************.  Rental Claims Services handles claims on behalf of Enterprise RAC Company of *********, LLC, hereafter referred to as Enterprise. 
  

  This complaint stems from a motor vehicle accident that occurred on 7/9/2017. ************************* struck the rear of an Enterprise vehicle. We determined she was the sole and proximate cause of this loss.Dympna ******* personal automobile policy denied coverage on her behalf. The driver and passenger of the Enterprise vehicle sustained bodily injuries and presented an Uninsured Motorist claim. Settlement was reached with the driver and passenger for Uninsured Motorist claims in the amount of $10,000 ($8,000 for the passenger and $2,000 for the driver).
  Letters were sent to ************************* for reimbursement on the following dates: 10/20/2022, 11/03/2020, and 11/17/2020. No responses were received, and legal counsel was retained to recover the settlement amounts stemming from the Uninsured Motorist claims presented. A complaint was filed on 03/03/2021 and a judgment in the amount of $10,086 ($10,000 for the judgement and $86 for costs) was entered in the court on 06/04/2021. At that time, ************************* was allowed 30 days by the court to file a motion to vacate judgement,providing a legal and factual basis for her defense. She failed to respond to the court or this office.
  Sincerely,
  
  ***********************
  Regional Liability Manager 

  Customer response

  12/12/2023

   
  Complaint: 20873215
  
  I am rejecting this response because:
  I didn't remember any of that incident & if that was the case a police report would have filed cause I don't even know about an bodily damage unless someone use my identity.  It was not me & I don't recall any accident happening with any body damage. 
  Sincerely,
  
  *************************

  Business response

  12/21/2023

  December 5, 2023
  Better Business Bureau
  ATTN: ****************
  
  RE:                              Date of Loss               : 7/9/2017
                                      Our File number         : 15583970
  Dear ******:
  We are in receipt of the Better Business Bureau complaint response filed by *************************. Rental Claims Services handles claims on behalf of Enterprise RAC Company of *********, LLC, hereafter referred to as Enterprise. 
  

  As noted in our initial response, this complaint stems from a motor vehicle accident that occurred on 7/9/2017. Attached is **************** initial complaint to Better Business Bureau where she admits to being involved in the accident. We are also including a copy of the police report supporting Ms. ******* involved in this loss.
  

  Should **************** have any questions regarding the accident or amount owed she can contact the undersigned.
  

  Sincerely,
  ***********************
  Regional Liability Manager 

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On July 19, 2020 I was involved in a multiple car accident where I was hit by a a customer of a rental car. That customer was covered by ELCO and I have been waiting patiently for the investigation to clear before being contacted for my car to be covered. Unfortunately the investigation came to end and **** never contacted me and I was told that everybody else in the accident has been covered. I was the first person to get hit. The claim number is ******** and the only contact I have from ******* **********.

  Business response

  04/21/2023

  This response is submitted by Rental Claims Services (RCS)on behalf of Enterprise Leasing Company of *******, LLC (Enterprise).
  This complaint arises out of an alleged auto accident involving a rental vehicle from Enterprise. The accident occurred on 7/19/2020 in Miami Dade County, **.   The complainant has filed a claim for the property damage sustained to their vehicle. 
  The complainant was involved in a multi car loss which also involved the Enterprise rental vehicle. There was an allegation made initially by the complainant that he felt multiple impacts and liability was in question.
  As a result of the allegation, we conducted an extensive investigation to determine who was ultimately responsible for this loss. At the conclusion of our investigation, we determined that the Enterprise driver was liable for the loss.  Due to the multiple parties and vehicles involved, we inaccurately thought the complainant had filed a claim with his insurance carrier for his property damage claim.  We apologize for this misunderstanding and any delay this may have caused the complainant. 
  We have since reached out to the complainant and are working to conclude his claim.
  We apologize for any inconvenience to the complainant and hope this will now resolve his BBB complaint.  

• Initial Complaint

  02/15/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not aware of this account. I didn't take a loan with this company

  Business response

  03/22/2023

  
  March 22, 2023
  
  
  Dispute Resolution Center  
  Better Business Bureau 
  
  Re:                   BBB Case Number:                19412017
  Complainant:                          ***********************-*************;
  Date of Loss:                           September 9, 2018 
  Our File Number:                   13319175
  
  Dear ****************************************: 
  
  We are in receipt of the Complaint Notice filed in reference to the above claim. ELCO Claims Services d/b/a Rental Claims Services (RCS) handles liability claims on behalf of Enterprise Leasing Company of *******, LLC d/b/a Enterprise Rent-A-Car (Enterprise). 
  
  We apologize for any confusion, but we are not a loan servicing company as mentioned in your complaint. You rented a vehicle from Enterprise on August 30, 2018, and were involved in an auto accident on September 9, 2018, in *****, ******* while operating the rental vehicle, a 2018 ***** Impala bearing ******* license plate number *******.  As a result of the accident and due to your negligence of violating the other vehicles right of way, RCS had to respond and settle the property damage claim as you did not have any personal auto insurance.  RCS paid $2,284.96 to settle the property damage claim.  Pursuant to your rental agreement you are responsible and required to reimburse RCS for the payments made.  Letters were sent to your address that we had on file and as you failed to respond, RCS referred the claim to collections on November 20, 2018. You are still able to resolve this debt by contacting ********** Systems at ************.  Please reference their account number ********. 
  
  If you wish to discuss the claim further or need additional information, please contact our office. 
  
  Sincerely, 
  
  
  *******************
  Regional Liability Manager
  ************

  Customer response

  03/22/2023

   
  Complaint: 19412017
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****************************************

  Business response

  03/24/2023

  We are not a loan company.

  We have confirmed that our prior response is accurate and have included the rental agreement with Enterprise along with the ** traffic accident report and the estimate of damages to the other vehicle involved in this loss.  

  We respectfully ask ******************************************** contact the adjuster that was assigned to her claim for further clarification and discussion regarding this BBB complaint.   His name is ***************************** and his contact number is ************.  

• Initial Complaint

  05/17/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My son was driving my truck and was rear ended by an individual who rented a car from enterprise. there is damage to the truck and ELCO is the appraiser and the adjuster. We have contacted this admirative service number on the adjustment sheet and then they provide a disconnected no longer in service number. You call the admin team back and they say yah we know the number is no good but we arnt provided a current number for ELCO, we will send an email. They send an email and no one responds. the number listed for the BBB on ELCO *********** is even a no longer in service number. How can a company continue to run operations in this practice.

  Business response

  06/17/2022

  Complaint Case #: 17213085
  Consumer: ***************************
  
  ELCO Administrative Services Company d/b/a Rental Claims Services (***) handles claims on behalf of Enterprise Leasing Company South Central, LLC (Enterprise).
  
  We are in receipt of the above captioned complaint.  Please note that *** received notice of this complaint on June 14, 2022.  Ms. ********** vehicle was involved in an accident with a vehicle rented by Enterprise on April 9, 2022.  The loss report was received by *** on April 12, 2022.  On the same day the *** claim representative attempted to contact the renter to obtain his personal insurance information.  The renter advised he is insured with The General under claim number 01004616723.  On May 3, 2022 a representative of The General advised  the renters policy would not provide coverage for this loss.  On May 5, ****************************************************************************** ********** vehicle and obtained permission to speak with her directly to discuss the property damage claim.  Ms. ********** vehicle was inspected by an independent appraiser on May 11, 2022.  The appraisal revealed over $4400 in pre-existing damage to Ms. ********** vehicle.  On May 24, 2022 an *** representative contacted ********************** and made an offer to settle the property damage claim.  At that time ********************** advised she would consider the offer and call the *** adjuster back. 
  
  Before hearing back from **********************, on June 14, 2022 The General notified *** they reversed their decision and are providing coverage for this loss.  An *** representative made contact with ********************** to discuss the property damage claim and shewas provided the claim number and contact information for The General.  She was also provided the correct contact number for ***.  *** continues to work with ********************** so she can resolve her property damage claim with the correct party The General. 
  

• Initial Complaint

  09/08/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was hit by enterprise vehicle 9/4/2021. I've been emailing and calling with bo response whatsoever. I had to purchase a rental car on my own because it so difficult to file a claim. I don't have money to keep spending out of pocket. The enterprise driver is listed at fault and no one has attempted to call baxk or respond to multiple email. My attorney will be getting involved.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩