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Complaint Details
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Initial Complaint
03/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on December 8th 2021 I purchased an Infiniti Q60 from this dealership at the time of sale I was told I had to purchase perma-plate protection or else the dealership would be unwilling to sell me the vehicle I explained I did not want the addition protection warranty and the finance manager writing my deal explained that he was unwilling to sell me his car without it I was then explained that by taking the additional coverage they would apply a coating to the vehicle both on the interior and exterior that would cover a repair of full replacement for damage to the cosmetic leather on the interior seats, door panels, chrome trim etc. and I would have paint-guard protection covering me for a repair or repaint of any exterior painted body panels that become damage by weather induced damage , paint dullness , tree sap staining , chip paint , oxidized paid , and rusted paint. On March 11th I filled a claim and attempted to use my coverage to which I was denied protection of the paint it was explained to my via the warranty supplier that I did not have coverage for chipped paint and that my leather guard would only warrant an attempt to repair and if unsuccessful I would not be proved a replacement I explained that at time of purchase I was told a complete different story and never provided terms and conditions or a written brochure everything about the perma-plate I was told by the finance manager writing up the deal was in my opinion an attempt to price ***** for an additional profit the explanation of coverage was falsified and and I was sold this coverage under a falsified explanation which is a clear example of misleading information had I been told the terms and conditions truthfully I would not have purchased this vehicle from the dealership and I feel mislead and lied to I attempted to call the dealership and spoke with ****************** who is the current Finance Manager after explaining he said that because those employees are no longer there he could not help me.Business response
04/17/2024
Unfortunately the warranty that the client is referring to is a policy that covers fading of the interior or exterior when treated with the product Perma Plate. The issue the client is having is chips in the paint from rocks and small dings. These types of damages are not covered by the policy. We have offered to assist the customer with trading out of their vehicle so they can get a vehicle that does not have damage to the paint and we have offered to put $1000 towards the purchase of that vehicle if they choose. The client has declined this offer.Initial Complaint
07/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
March 12 2022. When I went there I traded in a boat and a car. The car dealer ******** who is a felon he told me that. I brought ****** cash and I can prove all this. I had the worse car experience of my life there. First of all the ad online said the car was ***** then when I got there it went to ******. ******** told me he would give me ***** for my trade in and they gave me *****. They lied and cheated me. They also said I would get another key because the car was used. I it took me 8 months to get my extra key. They also said I would get 4 new tires and all I got were 2. Another lie from ********. I just had to put 2 new tires on. The total cost for a basic q60 was ******!!!!!! They lied to me and said I was getting infinity warranties! I spent ***** on some 3rd party scam warrantys that refuse to fix my car! I made several complaints to infinity corporate!,,Business response
07/25/2023
We are reaching out to the customer to resolve this concern. We have researched all our documents and information and we do not see that the customer has been to our dealership since August 2022. We will offer an amicable resolution to the customer when we determine what is required.
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Contact Information
5501 W. Sample Rd.
Coconut Creek, FL 33073
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Get a QuoteCustomer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.