Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used vehicle from this dealership on 1/8/25 of this year, Even though I purchased the car I was told that I could not take it home until their 120 point inspection was completed. That was on a Wednesday and I live 2hours away so I finally picked up the car on Friday the 10th, immediately I noticed that the suspension was not working correctly and that it had a rough idle. I called the following morning to schedule an appointment back with their service ***** and drove back 2hr home without a loaner vehicle. (Not provided) A week goes by I get a call that the vehicle is in perfect working condition, I drive back down 2hrs to only be disappointed with the same exact results... nothing had changed same issues. I called the manager of the dealership to complain about the issues not being addressed, and he told me talk to ***** ******* the service manager ,fine he told me to bring the car back In once more and that a loaner would be provided,mind you I just wanted my new car fixed ,I drop it off to this service manager who could care less about customer satisfaction, they kept the car a week and called me up to pick it up that they couldn't find any issue with the suspension and the the rough idle was normal to this engine. (Bullcrap) I have owned enough cars to know the difference. So I decided to take it to my local ***** dealership and use the warranty I paid for at the same time of purchase, within 3hrs they called me and told me my back shock absorbers were bad and that the insurance didn't cover the bill of$2500 , also the rough idle was something defective that needed replacing (3hrs compared to 8 days at *** bachrodt purposely not wanting to do a real diagnostic. When I got off the phone with my local dealership I spoke to the service manager ***** ******* who could care less and told me that every time they checked my car it was fine( bullshit) why would it be *************** bay twice after a week of being purchased? This dealership is a scam

• Initial Complaint

  Date:02/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a used car from Lou Bachrodt Chevrolet Coconut Creek on January 26, 2025, and faced multiple issues: Passenger Seat: Salesman ***** and GM **** ********* promised in writing (texts and email) to fix the non-working seat. Over a month later, its still broken. ***** now says its "AS IS," despite evidence I have. $2,000+ Refund: Finance manager ******** ******* misled me into adding $2,000+ in optional services, which I canceled the next day. The refund to my lienholder hasnt been processed after a month. Floor Mats: The car had floor mats during the test drive, but they were gone at delivery. They claimed it didnt come with mats, which feels deceptive. No Response: **** ********* ignores my emails about the seat and refund, despite his promise to fix it.This suggests deceptive practices. Ive attached Scotts texts and Matts email. I want: Seat fixed $2,000+ refunded to my lienholder Floor mats replaced.Please investigate and help resolve this.

  Customer Answer

  Date: 04/01/2025

  I am writing to follow up on a complaint I previously filed regarding *** BACHRODT CHEVROLET in Coconut Creek. To date, the dealership has not responded to any of my phone calls or emails concerning a $1500 refund that they were supposed to process back to me.
  
  I am seeking your assistance in resolving this issue, as my attempts to communicate with the dealership have been unsuccessful. Your guidance and intervention would be greatly appreciated.
  
  Thank you for your attention to this matter.
  
  

• Initial Complaint

  Date:01/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed with the dealership on December *******, particularly regarding the deceptive transaction involving the 2024 Chevrolet 1500 Silverado demo truck, which had ***** miles but was sold as new.Initially, I was supposed to receive $5,000 for my trade-in. I believed this was reasonable given that my 2014 ****** Corolla S, with its upgraded rims, was worth at least $8,000. However, I only received $3,500 for it. They manipulated the numbers and fooled me into believing my car had no value.Additionally, they convinced me to trade in my vehicle by promising a tax credit that ultimately made no sense. I clearly expressed to the salesperson from the beginning that I didn't want any tricks, as I had walked out earlier due to their tactics. They managed to persuade me to come back, only to lure me into another deceptive situation.I traveled all the way from ***************, believing the dealership was trustworthy. However, the day after the purchase, I noticed that the paperwork was incorrect. When I called them, they insisted everything was correct and that I simply didn't understand it.I requested to cancel the contract because I was unhappy with the overall transaction, but they refused to do so, knowing they had taken my car unfairly and would profit substantially from it. I even spoke with the bank, which informed me that if I was unsatisfied, I could return the vehicle, and the dealership should void the contract since the loan is still new.

  Business Response

  Date: 01/13/2025

  Dear Lynedra G.,

  
  Thank you for notifying us of the complaint submitted by Mr. ******* ********. We take customer feedback seriously and strive to address any concerns thoroughly.
  Regarding the matter at hand, we would like to clarify that we do not renegotiate deals after the facts. Our dealership ensures transparency during every transaction, and all terms are clearly communicated and agreed upon at the time of sale. We provided the customer with a fair valuation of his trade-in and a competitive offer for the 2024 Chevrolet Silverado.
  It is our policy to thoroughly review all aspects of a transaction before it is finalized, and we believe the deal was processed correctly, with all terms agreed upon by both parties. We stand by the accuracy of the paperwork and the vehicle's sale price.
  We have communicated this to Mr. ******** and have offered to further discuss the matter with him to clarify any misunderstandings. However, as is our policy, we do not offer post-sale renegotiations.
  We trust this provides a clear explanation of our position and look forward to resolving this matter.
  

  Best regards,

  
  **** *********
  Lou Bachrodt Chevrolet Coconut Creek
  *****************
  Coconut Creek, FL 33073

  Customer Answer

  Date: 01/13/2025

   
  Complaint: 22797727
  
  I am rejecting this response because:
  I believe the trade in was not a fair valuation, because it was in good condition and I specifically said I will accept a least 5000$ knowing it worth 8000$ on ***** blue book.

  I honestly didn't understand the proposal paperwork which is my fault for not knowing that it was  there final offer.

  I also offered to buy back my trade a day after which they could have honored if they honestly believe it had no value.

  I wish they would have thoroughly reviewed the vale of the trade and give me what it really worth.

  Sincerely,
  
  ******* ********

  Business Response

  Date: 01/16/2025

  Dear Lynedra G.,

  
  Thank you for your message and for forwarding the consumers additional remarks regarding the complaint.
  We acknowledge Mr. ******* ********** concerns about the trade-in valuation and his statement that the trade-in was worth more than the offer presented. We understand that he had hoped to receive at least $5,000 for the trade, based on an $8,000 valuation from ****** Blue Book. We want to emphasize that trade-in offers are subject to various factors beyond just the vehicles ****** Blue Book value, including the vehicle's condition, market demand, and other relevant factors that affect pricing.

  
  While Mr. ********* vehicle was in good condition, we maintain that the offer made was in line with current market conditions and the condition of the vehicle at the time of trade. We also acknowledge that the paperwork may have caused confusion, and we regret any misunderstanding that may have occurred regarding the final offer.

  
  In response to Mr. ********* offer to buy back the trade-in, we regret that we are unable to honor this request. Once a trade-in agreement is finalized, the vehicle is processed and removed from our inventory, which complicates any subsequent transactions involving the same vehicle.
  We are committed to providing clear communication and transparency to our customers. Although we believe our offer was fair, we are open to further discussion to ensure Mr. ********* concerns are fully addressed. Please let us know if there are any further steps or mediation services the BBB can provide to assist in resolving this matter. We value our customers and aim to maintain a positive resolution.

  
  Sincerely,
  

  ******* *********
  Lou Bachrodt Chevrolet Coconut Creek
  *****************
  Coconut Creek, FL 33073

  Customer Answer

  Date: 01/22/2025

   
  Complaint: 22797727
  
  I am rejecting this response because:
  First and foremost,
  I am grateful for BBB's assistance in acting as a mediator and conveying my messages to the dealership.

  I had high hopes of receiving $5,000 for my trade-in, knowing its true worth. My goal was to be happy and fully enjoy the experience of purchasing my first new Chevrolet truck. However, I felt overlooked because I didn't fully understand the situation and was simply excited, placing my trust in individuals who seemed more focused on their own deals than on my needs. I never expected to feel so sad and disappointed over a situation that should have brought me joy. 
  
  
  If my trade-in is in good condition, has a clean title, and is in high demand, why isn't the dealership meeting my request? I know my vehicle was in good shape, as you acknowledged, yet you insist that the offer was consistent with the market conditions at the time of the trade. However, at that time, the market value for my 2014 ****** Corolla with ******* miles was between $5,000 and $8,000 or more, as you can verify on any relevant website. Still, you maintain that your offer aligned with current market demand.
  
  
  You mentioned being open to further discussions to reach a resolution, which I appreciate, even though I visited twice and couldnt speak with you, ******* *********. My phone number and email address remain unchanged. I sincerely hope you truly value your customers and that its not just empty words.
  

  sincerely,
  ******* ********

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no knowledge of this inquiry from this company on my credit report. An inquiry has been done without my consent or knowledge. I demand this inquiry be removed from credit report and a correction be made to my credit report.

  Business Response

  Date: 01/10/2025

  Dear Lynedra G.,
  Thank you for bringing this matter to my attention. My name is **** ********** and I am the General Sales Manager at Lou Bachrodt Chevrolet Coconut Creek. I am responding to the complaint filed by Mr. ******* ******* regarding an inquiry made on his credit report related to a vehicle purchase.
  To clarify, Mr. ******* purchased a vehicle from us on November 16, 2023. In order to facilitate financing for his vehicle purchase, we submitted his credit application to multiple lenders, which he signed and agreed to on several forms, as required by the financing process. These forms were fully explained to Mr. ******** and he gave his consent for us to proceed with submitting his credit application to these lenders.
  As per standard practice in the automotive sales industry, when a credit application is submitted to multiple lenders, inquiries are made to the consumer's credit report by the respective lenders. These inquiries are a necessary part of the financing process, and Mr. ******* was informed of this at the time of his application.
  The inquiry that appears on Mr. ******** credit report was a result of this process and was made with his consent. As a result, we respectfully disagree with the assertion that the inquiry was made without his knowledge or consent. All required documentation, including the credit application and authorization for credit inquiries, was completed and signed by Mr. ******* prior to submission to the lenders.
  Regarding his request to remove the inquiry from his credit report, I must inform you that as this inquiry was made with his consent during the financing process, we are unable to request its removal. Credit inquiries from authorized lenders are legitimate entries on a credit report.
  I hope this explanation provides clarity regarding the situation. We have acted in good faith and in full accordance with industry standards and the law. If Mr. ******* has any further questions or concerns, I would be happy to address them directly.
  Thank you for your assistance in resolving this matter.

  
  Sincerely,

  
  **** *********

  
  General Sales Manager
  Lou Bachrodt Chevrolet Coconut Creek
  *****************
  Coconut Creek, FL 33073

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my vehicle outright to *** Back Rd., Chevrolet of Coconut Creek on December 3 of 2024 at which the dealer had me sign all the necessary documentation as well as a form to receive a check from Accounting for the equity difference of my vehicle of which I was supposed to receive. At the end of the transaction the associate informed me that they would call me or send me my check when the original lienholder receive their check, satisfying the lien. I was caught off guard already being at this wasnt informed to me before the close of the transaction because most dealers provide this full disclosure prior to entering into a binding contract. The lean has been satisfied paid and closed. The following information has been sent directly to the dealer as well as a lean satisfaction letter, but the dealer is telling me that they will still not release the check to me until they receive a physical title from the *** again this information was not properly disclosed if it were And I had known this, I would have never sold my car to this dealer. In the meantime this is causing me financial distress and anguish, especially thus it being right before Christmas now with the dealer stating that they dont know when theyll be able to release my check to me With them saying hopefully in two weeks they have tried to point blame or liability on the lienholder, but they have met their obligatory duty in full and the buyer the dealer is as far as I am told by other dealers and legal councils, violating Florida state law.

  Business Response

  Date: 12/28/2024

  Dear Ms. ********************** you for bringing this matter to our attention. We understand your concerns and apologize for the frustration this situation has caused, particularly during the holiday season. We would like to clarify the reasons for the delay in the release of your equity check.
  As per our corporate policy, we are unable to release funds to the seller until we receive the title from the lienholder. This is a standard procedure that ensures all aspects of the transaction are completed properly and in accordance with legal requirements. In this case, we are waiting for the physical title from Sky **** Finance, which is required before we can finalize the release of your check.
  We understand that this may not have been clearly communicated to you at the time of the sale, and we sincerely apologize for any confusion caused. Our goal is to ensure a smooth and transparent process, and we will continue to work diligently to resolve this matter as quickly as possible.
  We understand that the delay is causing financial distress, and we are actively following up with the lienholder to expedite the process. Once the title is received, we will immediately release the check to you. While we are unable to provide an exact timeline for the title's arrival, we are hopeful it will be within the next two weeks.
  We value your business and appreciate your patience as we work to resolve this issue.
  If you have any further questions or need additional assistance, please don't hesitate to contact us directly at *********************************************************************.
  

  Sincerely,

  
  ******* *********
  Lou Bachrodt Chevrolet Coconut Creek
  *********************************************************************

• Initial Complaint

  Date:07/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new ***** Suburban RST back in July of 2022. We are a ***** family and we have all bought our vehicles brand new from this dealership. We made sure to get all the warranties and spent over a hundred grand. Back in February the right rear differential started grinding. I called our service and he advised ***** requires them to changed the fluid first to see if that fixes it. The fluid was on back order for about 3 months and when it came in (mid April) I was given a small rental car from enterprise. I have 3 small children 2 in car seats and we had to squeeze into this small car when I drive a big suv. The fluid flush did not fix the issue. I let my advisor know (around the end of April) and he told me he would order the part. He advised the part is on back order. We are now going into August and the part is still on back order and my truck is only getting worse and it is wearing out my 2 back tires that will now have to be replaced due to this issue.

  Business Response

  Date: 08/09/2024

  ************** requires the dealership to flush the rear end which usually fixes the noise, In this case the noise did not go away and we ordered a rear end for the vehicle. The rear end is on back order and we are waiting on **************, Soon as a ship date is provided to us we will update the customer. ************** does offer a rental vehicle with enterprise to customers that are having warranty repairs. Unfortunately we are not in control of what vehicles are available at Enterprise and they try to accommodate the customers as best as they can. Soon as the part arrives we will coordinate with enterprise and the customer to try to accommodate the customer with a bigger vehicle for theyre needs. When the vehicle is at the dealership we will inspect the tires to see if there are any signs of abnormal wear caused by the rear end. 

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22046991
  
  I am rejecting this response because: this has been going on since February 2024. I had to wait for the fluid that was on back order and now I am having to wait on the part that is on back order. You mean to tell me there is not 1 part available anywhere. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 08/21/2024

  Please close this case part has arrived from General Motors,  Customer has been contacted and has appointment setup for 8/26/24. 

  Customer Answer

  Date: 08/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 25th I went to the dealership to talk about getting a tire. I already had an appointment for July 6th for an oil change. I have the tire warranty from fidelity which was sold to me when I bought my 2024 trac in March 2024. My tire had a s**** in it and could not be patched. They told me they could not get my tire so they were suppose to order one that was compatible with my car and other tires. When I went for the appointment they said they did not have the tire and they never ordered a different one. I told them on the 25th that I was taking a road trip on the 8th. Now I have to go back to the dealership on the 8 th and I have to postpone my trip. This is so frustrating because I did my part and asked two weeks prior to my appointment and they didnt even call prior to my appointment to say there was no tire.

  Business Response

  Date: 07/16/2024

  After speaking with the multiple employees that ******************** spoke to at the dealership it looks like there was a miscommunication, ******************** was speaking to the parts department about a tire for her vehicle, *** original tire was not available and she was shown another option she agreed to the tire and the parts department said if we will be installing the tire please see your service advisor and they will make an appointment and order the tire, ******************** went to service advisor to setup an appointment which the service advisor did and asked ******************** did you already order the tire with parts she said yes. *** service advisor did not call back to the parts department to verify the tire was ordered. When ******************** came in for her appointment the tire was not here because it was never ordered, *** service advisor should have called the parts department to make sure the tire was ordered, *** service advisor apologized for any inconvenience this may have caused ******************** and we ordered the tire and when ******************** came in to have the tire installed they got the vehicle completed as fast as we could. *** service advisor apologize again to ******************** when we installed the tire. In summary ******************** did nothing wrong this was a miscommunication where the service advisor thought the tire was ordered and the parts department was waiting on the service department to order the tire.  

• Initial Complaint

  Date:07/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In short- *** Bachrodt owes me $15 and I will be content.I wanted to install 2 remote start key fobs, a 1-hour programming job. I scheduled my appointment a week in advance, planned my day around the 1-hour visit- I arrive and it's a madhouse. No one even glances at me until I assert myself. I finally get some help and everyone except one gentleman acted annoyed to even be there. He told me the tech supposed to do my service had called out so it was now a 3.5-4 hour wait before they could even begin. They said they'd call me when it's ready. That's fine- but now how do I get home. I asked and they have no shuttles and no loaners. I don't use Uber so had to walk in non-walking shoes. Multiple miles of walking and NINE blisters later, no joke, I arrive home. After 5 hours of waiting, I decide to call, and apparently the truck is ready, so evidently they forgot to call me- funnily a few minutes later after I've already left the house conveniently I get a call from the tech letting me know it's ready (again). Possibly to leave some breadcrumbs and clean up for his lack of procedure. I arrive and the service comes out to be $195 instead of the $180 price online directly posted on the MyChevrolet website with *** Bachrodt selected as the location. I bring this up to my service advisor ********************************* TWICE and he ignores my concern and makes ZERO effort to inform management or even attempt to honor the advertised price on the Chevrolet website. I make it home, and find out they never even gave me my 2 original key fobs back, worth $395! So I had to make another trip to the dealer and pick up my original fobs, which were never even re-programmed alongside the new fobs. Nothing was inputted into the system so who knows if they are going to try and charge me labor again. And, it's not like I can take it anywhere else to rectify this issue at no cost. I get home and notice a small dent in my door sill, like a ratchet had been dropped or a rock closed in the door.

  Business Response

  Date: 07/17/2024

  We apologize for the subpar experience that you had this is not the level of service we look to provide to our customers, We do not have our own shuttle but we do offer Uber as another option up to 8 miles, *** reason for the $15 difference is if you buy directly online from ************** and pay for parts and labor they give you a discount on the labor but you did not choose that option. We 100 percent should have programed all 4 keys for you, We apologize for experience you had and the inconvenience we caused by you having to come back we will mail out a check for $195 to the address we have on file please allow up to 10 days business days to receive this check.

  Customer Answer

  Date: 07/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 08/20/2024

  They mentioned I would receive a check in the mail in 7-10 business days. It has been 3 weeks since I accepted the resolution from the seller, the 29th of July and nothing has been received. I am starting to wonder if they just told me what I wanted to hear, and made the time frame 7-10 days, since I had 5 days to accept or decline their resolution with the BBB.

  Customer Answer

  Date: 08/23/2024

  A per my previous message I would like to re-open this case as the seller has not honored their solution.

  Customer Answer

  Date: 08/28/2024

  Hello,

  I am writing for the third time to ask to please re-open this case. It has been 4 weeks and *** Bachrodt's suggested solution has not been provided. I confidently believe this dealership lies to their customers and engages in fraudulent activity.

  I have written an individual from the dealership and CC'd my Southeast Florida representative, Lynedra G, so she can re-open my complaint ID ********.

  The title of the email thread is "RE: ***** ******* - Invoice CUCS328037 (02 July 2024) (re-open BBB complaint ID **********"

  Thank you,
  

  Business Response

  Date: 09/10/2024

  Customer was originally looking for $15. The dealership decided to refund the customer the entire labor of $195.00 due to the poor experience a check was mailed out to the customer after the first ******************** Case. If the customer did not receive the check then they should have reached out to the dealership, A stop payment was put on the first check and a second check will be sent out if customer does not receive check by Friday 9/20/24 please contact the service manager at ************.

  Customer Answer

  Date: 09/10/2024

  "If the customer did not receive the check then they should have reached out to the dealership"

  We have sent ***** 2 separate emails, we have phoned, and stopped by the dealership- he was out of office. Thus we have made 4 separate attempts to reach out to the dealership, using every method available besides physical mail or carrier pigeon. I'm at a loss.

  Please verify where the check is being sent. The address should be: *****************************************

  Thank you,
  

  Customer Answer

  Date: 09/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/15/24 I called Chevrolet *** Bachrodt and spoke to ******* and gave the vehicles stock #CR156013 for a 2023 Chevrolet Camaro 1LT, $21,991, 13,779 miles and she confirmed that the vehicle was available and schedule a time for me to come see the vehicle on 5/16/24. Then ******************* called me on 5/15/23 and confirmed that yes the car was available to come on 5/16/24. I received a called on 5/16/24 at 10am to confirm that I was coming to see the vehicle. I arrived at the dealer on 5/16 @10:30am and ******************* brought me to his desk to check for the vehicle. After he checked his computer the vehicle was no where to be found and he went to look for a manager. He then came back and confirmed that there was no car. He tried to manipulate me into seeing other cars that I did not come to the dealer for. I got really upset and told him that he had made me and my wife miss time from work and drive an hour of distance for an appointment to see a vehicle that *********************** never had in his possession nor did the dealer have in their possession. This is false advertisement that this dealer and salespersons are posting on their online store in order to persuade customers to come to the dealership and then try to convince them to purchase a vehicle from their car lot.

  Business Response

  Date: 05/17/2024

  Dear Lynedra G.,

  
  Thank you for bringing ********************************* concerns to our attention. We take customer satisfaction seriously at *** *******************************************, and we are committed to resolving this matter promptly and professionally.
  Our Account of the Situation:
  ************** contacted our dealership on May 15, 2024, to inquire about a 2023 Chevrolet Camaro 1LT, stock #CR156013. Our representative, *******, confirmed the vehicle's availability and scheduled an appointment for ************** to view the car on May 16, 2024. Subsequently, ******************* also confirmed the vehicle's availability.
  On the day of the appointment, ************** arrived as scheduled. Unfortunately, due to a miscommunication and an error in our inventory management system, the vehicle in question was not available. We understand how frustrating this situation was for **************, especially considering the inconvenience and lost time.
  Our Efforts to Resolve the Issue:
  Immediately after realizing the error, our team took the following steps:
  Offer of Compensation: Our BDC Manager, ***********************, reached out to ************** to offer compensation of $100 to cover his travel expenses and time lost.
  Vehicle Search: We initiated a search to locate a similar 2023 Camaro to meet ****************** needs. We are actively pursuing this and will update ************** with any progress.
  Moving Forward:
  To prevent similar issues from occurring in the future, we are implementing the following measures:
  Enhanced ********************* We are updating our inventory management protocols to ensure real-time accuracy of vehicle availability.
  Training: Our sales team will undergo additional training to handle such situations more effectively and to ensure better communication with our customers.
  We sincerely apologize to ************** for the inconvenience and disappointment caused. We value his interest in our dealership and are committed to making this right. We appreciate the opportunity to address his concerns and work towards a satisfactory resolution.
  Please let us know if there are any further actions required on our part to resolve this matter. We look forward to your guidance and assistance in reaching an amicable resolution.

  
  Sincerely,

  
  ***************************
  General Sales Manager
  *** Bachrodt Chevrolet
  *************** 7
  Coconut Creek, FL 33073
  Phone: *********************

  ****************************************

• Initial Complaint

  Date:04/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Chevrolet Corvette in February of 2024. I traded the vehicle on March 12. I had purchased an extended warranty and ************** I contacted Fidelity about getting the money back. A Fidelity representative stated everything was termed as of March 12, and the dealer was responsible for refunding my money. I texted the finance representative I was working with, and no answer. I called accounting for the dealer with no response. Today is April 29, 2024.

  Business Response

  Date: 04/30/2024

  Dear Lynedra G. and *********************************,

  
  Thank you for bringing this matter to our attention. Upon reviewing the details of the complaint ID ********, we understand the concerns raised by **************** regarding the refund of an extended warranty and GAP insurance for his 2021 Chevrolet Corvette, which he purchased and later traded.
  We would like to clarify an important aspect of this situation. Lou Bachrodt Chevrolet Coconut Creek was not the dealership involved in this transaction. ****************** purchase, subsequent trade-in of the vehicle, and the financial arrangements mentioned, including the interactions with Fidelity, were conducted at a different dealership location in *************, *******, and not at our Coconut Creek facility.
  Given these circumstances, we recommend that **************** contact the ************* Chevrolet dealership directly, as they are best positioned to address and resolve this matter effectively. It is important that the correct dealership is engaged to ensure a swift and satisfactory resolution.
  Nonetheless, we are committed to ensuring customer satisfaction and would like to assist in directing **************** to the appropriate contacts at the involved dealership if needed. We value the trust and confidence that customers place in Chevrolet dealerships and strive to uphold the integrity of our services across all locations.
  Please feel free to reach out to us for any further assistance regarding directing your concerns to the appropriate dealership. We are here to support and ensure that all Chevrolet customers receive the attention and service they deserve.
  Thank you for your understanding and cooperation.
  Sincerely,

  
  *********************************

  General Sales Manager
  Lou Bachrodt Chevrolet Coconut Creek
  *************** 7
  Coconut Creek, FL 33073
  Phone:************
  Email: ****************************************

  Business Response

  Date: 04/30/2024

  Good afternoon,

  After reviewing the claimants filing, we discovered that the **************** had contacted the warranty company directly for cancellation therefore he should be receiving a refund directly from GMF for his GAP and attached is copy of the check that has been process today for the service warranty.

  If you should have any further questions or concerns, please feel free to contact me @ ************************************.

   

  Kind regards,

  *********************

  Executive Asst.